Question 1

Explain the concept of continuous learning,including the steps of the learning cycle,and discuss the role it could have in helping you develop leadership skills.

Accepted Answer

Continuous learning is a vital route to

Question 2

Refreezing is

Accepted Answer

A) the third step in motivating meaningful change in all circumstances. 
B) best when it creates and rewards rigid business-related behaviors. 
C) appropriate when it promotes continued adaptability,flexibility,and experimentation. 
D) most successful when it prevents the need for future changes. 
E) sometimes the first step in the process of motivating people to change. 
A) the third step in motivating meaningful change in all circumstances. 
B) best when it creates and rewards rigid business-related behaviors. 
C) appropriate when it promotes continued adaptability,flexibility,and experimentation. 
D) most successful when it prevents the need for future changes. 
E) sometimes the first step in the process of motivating people to change.

Question 3

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called

Accepted Answer

A) force-field analysis. 
B) strategic maneuvering. 
C) operational planning. 
D) trend analysis. 
E) situational assessment. 
A) force-field analysis. 
B) strategic maneuvering. 
C) operational planning. 
D) trend analysis. 
E) situational assessment.

Question 4

Scenario A: Cynthia,Juan,and Ahmed are managers at a department store.They have been notified by their district office,just as the extremely busy holiday season is to begin,that there are several significant changes about to take place in their organization.While none of them are enthusiastic about the changes,their reasons for "fighting back," as they put it,are different.Cynthia thinks it a bad idea to implement the changes during such a busy period.Juan realizes that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice.Ahmed,on the other hand,does not want to disturb the status quo and prefers the old ways of doing things.
-In the case of Scenario A,the behavior of Cynthia,Juan,and Ahmed exemplifies ________ change.

Accepted Answer

A) total organization 
B) resistance to 
C) organizational 
D) reactive 
E) complacency toward 
A) total organization 
B) resistance to 
C) organizational 
D) reactive 
E) complacency toward

Question 5

Explain the five levels of leadership outlined in Jim Collins's Good to Great.

Accepted Answer

In a career,a person inhabits and can mo

Question 6

Encouraging words said by senior management help to avoid complacency.

Accepted Answer

A) True 
 B)False

Question 7

Aspiring leaders of change tend to ________ their vision.

Accepted Answer

A) under communicate 
B) overcomplicate 
C) underestimate 
D) over communicate 
E) undermine 
A) under communicate 
B) overcomplicate 
C) underestimate 
D) over communicate 
E) undermine

Question 8

When change initiators do not have all the information they need to design the change and others have considerable power to resist,the best approach to managing resistance to change is through

Accepted Answer

A) participation and involvement. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion. 
A) participation and involvement. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion.

Question 9

The "tyranny of the or" refers to the belief that things

Accepted Answer

A) can be neither A nor B. 
B) must be either A or B,but not both. 
C) can be either A or B or both. 
D) must be both A and B. 
E) must be both A and B,or neither. 
A) can be neither A nor B. 
B) must be either A or B,but not both. 
C) can be either A or B or both. 
D) must be both A and B. 
E) must be both A and B,or neither.

Question 10

PetroChem,an international energy company with offshore oil platforms throughout the Caribbean,has introduced new technology that has led to the replacement of a number of local workers with experts from Europe and North America.This has resulted in protests from a group called Nuestro Mar,which claims to speak for the displaced workers.In response,PetroChem has just appointed the leader of Nuestro Mar to its board of directors,an example of

Accepted Answer

A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion. 
A) education and communication. 
B) facilitation and support. 
C) negotiation and rewards. 
D) manipulation and cooptation. 
E) explicit and implicit coercion.

Question 11

In the context of leading change,highlighting positive results and developing new change agents are a part of

Accepted Answer

A) generating short-term wins. 
B) consolidating gains. 
C) anchoring new approaches in the culture. 
D) unfreezing behavior. 
E) empowering broad-based action. 
A) generating short-term wins. 
B) consolidating gains. 
C) anchoring new approaches in the culture. 
D) unfreezing behavior. 
E) empowering broad-based action.

Question 12

Dominique noticed that whenever she told her employees that they needed to improve customer service,they paid little attention.She had the strong impression that they thought they were doing a good enough job.In this particular instance,what would be Dominique's best strategy for dealing with their complacency?

Accepted Answer

A) encouraging them more when she sees them doing something right 
B) talking even more specifically about the organization's weaknesses 
C) backing up her points with general principles rather than data 
D) putting them in direct contact with unhappy customers 
E) making the performance goals easier to attain 
A) encouraging them more when she sees them doing something right 
B) talking even more specifically about the organization's weaknesses 
C) backing up her points with general principles rather than data 
D) putting them in direct contact with unhappy customers 
E) making the performance goals easier to attain

Question 13

In studying 18 successful organizations,Collins and Porras found that all such companies were continually

Accepted Answer

A) competing,profiting,and winning. 
B) maintaining their past successes. 
C) holding on to winning formulas. 
D) changing,progressing,and adapting. 
E) crushing the competition. 
A) competing,profiting,and winning. 
B) maintaining their past successes. 
C) holding on to winning formulas. 
D) changing,progressing,and adapting. 
E) crushing the competition.

Question 14

Define and discuss organization development.

Accepted Answer

Organizations become more ambidextrous a

Question 15

Despite a good balance sheet and stock performance in recent quarters,the top management of Ackerman Consumer Products can see trouble on the horizon.From its beginnings as a family business manufacturing specific household items,it has grown to an industry giant with a line that includes several hundred tools.This growth has allowed it to acquire three other former rivals,all of which were victims of their own inability to change with the times.Along the way,Ackerman has maintained the same principles,particularly in terms of valuing the contributions of its employees and cultivating a strong workforce.Nevertheless,earnings are off.Which of the following did Ackerman's leadership most likely fail to do during the course of the organization's growth over the past few years?

Accepted Answer

A) design a cohesive work flow program that allows employees to manufacture,ship,and complete the necessary paperwork in an efficient manner 
B) broaden its acquisition strategy to include business in industries unrelated to tool and household item manufacturing 
C) work on communication and conflict resolution with its employees through the use of seminars and team bonding events 
D) develop enough alliances with other companies to ensure that Ackerman has sufficient access to the materials it needs to manufacture its tools 
E) attract and reward enough good people in every level of the organization,from line worker up through executive management 
A) design a cohesive work flow program that allows employees to manufacture,ship,and complete the necessary paperwork in an efficient manner 
B) broaden its acquisition strategy to include business in industries unrelated to tool and household item manufacturing 
C) work on communication and conflict resolution with its employees through the use of seminars and team bonding events 
D) develop enough alliances with other companies to ensure that Ackerman has sufficient access to the materials it needs to manufacture its tools 
E) attract and reward enough good people in every level of the organization,from line worker up through executive management

Question 16

Alison,a line manager at the computer monitor manufacturer Ocular,has come up with a new system to streamline production.However,her supervisor resists the idea on the basis that the current system "has worked just fine for a couple of decades." The supervisor's resistance to change is a result of

Accepted Answer

A) misunderstanding. 
B) timing. 
C) surprise. 
D) inertia. 
E) self-interest. 
A) misunderstanding. 
B) timing. 
C) surprise. 
D) inertia. 
E) self-interest.

Question 17

Orrin was reluctant to follow a new customer service policy that his company adopted.Orrin's boss,Bella,told him that if he did not begin following the policy immediately,he would lose the chance at a bonus he hoped to get.Bella used ________ to overcome Orrin's resistance to change.

Accepted Answer

A) negotiation 
B) coercion 
C) cooptation 
D) facilitation 
E) participation 
A) negotiation 
B) coercion 
C) cooptation 
D) facilitation 
E) participation

Question 18

Becoming world class is a goal that is applicable only to the private sector.

Accepted Answer

A) True 
 B)False

Question 19

Organization development is directly concerned with the economic aspects of the organization.

Accepted Answer

A) True 
 B)False

Question 20

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n)

Accepted Answer

A) contributing team member. 
B) competent manager. 
C) Level 5 executive. 
D) effective leader. 
E) highly capable individual. 
A) contributing team member. 
B) competent manager. 
C) Level 5 executive. 
D) effective leader. 
E) highly capable individual.

Explain the concept of continuous learning,including the steps of the learning cycle,and discuss the role it could have in helping you develop leadership skills.

Refreezing is

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called

Explain the five levels of leadership outlined in Jim Collins's Good to Great.

Encouraging words said by senior management help to avoid complacency.

Aspiring leaders of change tend to ________ their vision.

When change initiators do not have all the information they need to design the change and others have considerable power to resist,the best approach to managing resistance to change is through

The "tyranny of the or" refers to the belief that things

In the context of leading change,highlighting positive results and developing new change agents are a part of

In studying 18 successful organizations,Collins and Porras found that all such companies were continually

Define and discuss organization development.

Alison,a line manager at the computer monitor manufacturer Ocular,has come up with a new system to streamline production.However,her supervisor resists the idea on the basis that the current system "has worked just fine for a couple of decades." The supervisor's resistance to change is a result of

Orrin was reluctant to follow a new customer service policy that his company adopted.Orrin's boss,Bella,told him that if he did not begin following the policy immediately,he would lose the chance at a bonus he hoped to get.Bella used ________ to overcome Orrin's resistance to change.

Becoming world class is a goal that is applicable only to the private sector.

Organization development is directly concerned with the economic aspects of the organization.

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n)

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters

Exam 18: Creating and Leading Change

Explain the concept of continuous learning,including the steps of the learning cycle,and discuss the role it could have in helping you develop leadership skills.

Refreezing is

Identifying the specific forces that prevent people from changing and those that will drive people toward change is called

Explain the five levels of leadership outlined in Jim Collins's Good to Great.

Encouraging words said by senior management help to avoid complacency.

Aspiring leaders of change tend to ________ their vision.

When change initiators do not have all the information they need to design the change and others have considerable power to resist,the best approach to managing resistance to change is through

The "tyranny of the or" refers to the belief that things

In the context of leading change,highlighting positive results and developing new change agents are a part of

In studying 18 successful organizations,Collins and Porras found that all such companies were continually

Define and discuss organization development.

Alison,a line manager at the computer monitor manufacturer Ocular,has come up with a new system to streamline production.However,her supervisor resists the idea on the basis that the current system "has worked just fine for a couple of decades." The supervisor's resistance to change is a result of

Orrin was reluctant to follow a new customer service policy that his company adopted.Orrin's boss,Bella,told him that if he did not begin following the policy immediately,he would lose the chance at a bonus he hoped to get.Bella used ________ to overcome Orrin's resistance to change.

Becoming world class is a goal that is applicable only to the private sector.

Organization development is directly concerned with the economic aspects of the organization.

According to Jim Collins,a person who organizes people and resources toward the effective and efficient pursuit of predetermined objectives can be categorized as a(n)

Managing and Performing

The External and Internal Environments

Managerial Decision Making

Planning and Strategic Management

Ethics, corporate Responsibility, and Sustainability

International Management

Entrepreneurship

Organization Structure

Organizational Agility

Human Resources Management

Managing the Diverse Workforce

Leadership

Motivating for Performance

Teamwork

Communicating

Managerial Control

Managing Technology and Innovation

Filters