Question 1

Which of the following represents the lowest level of environmental uncertainty?

Accepted Answer

A) Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing. 
B) Maria's is still the only restaurant in a small town.She took it over from her mother and still uses the same equipment. 
C) Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi. 
D) Marty has to deal with the local council,the health department,the franchisor,the zoning commission-the list keeps growing.He is grateful there are no new competitors moving in. 
A) Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing. 
B) Maria's is still the only restaurant in a small town.She took it over from her mother and still uses the same equipment. 
C) Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi. 
D) Marty has to deal with the local council,the health department,the franchisor,the zoning commission-the list keeps growing.He is grateful there are no new competitors moving in.

Question 2

Which of the following environments is characterized by the highest level of environmental uncertainty?

Accepted Answer

A) a stable and complex environment 
B) a dynamic and simple environment 
C) a stable and simple environment 
D) a dynamic and complex environment 
A) a stable and complex environment 
B) a dynamic and simple environment 
C) a stable and simple environment 
D) a dynamic and complex environment

Question 3

Which of the following describes a dynamic environment?

Accepted Answer

A) Sales vary with the seasons. 
B) Production methods have changed gradually over the last 25 years. 
C) Competitors move into and out of the industry frequently. 
D) Product demand increases every year on a steady upward trend. 
A) Sales vary with the seasons. 
B) Production methods have changed gradually over the last 25 years. 
C) Competitors move into and out of the industry frequently. 
D) Product demand increases every year on a steady upward trend.

Question 4

The original source of an organization's culture usually reflects ________.

Accepted Answer

A) the present conditions in which the organization functions 
B) the composition of its productive workforce 
C) the degree of success that the organization has achieved 
D) the vision or mission of the organization's founder 
A) the present conditions in which the organization functions 
B) the composition of its productive workforce 
C) the degree of success that the organization has achieved 
D) the vision or mission of the organization's founder

Question 5

D&B Designs has been in the landscape design business in Pleasantville for the past twenty years.As the "first mover" in the market,the company has built a strong market share over the years and is the best-known firm in the area.The company strength increased steadily,and now stands at fifty employees.Which of the following,if true,would make the company's business environment more uncertain?

Accepted Answer

A) Homeowners in the area take pride in their gardens and are avid do-it-yourself gardeners. 
B) Demand for landscaping services dips every autumn and winter. 
C) A long-time competitor quit the landscape design business last year. 
D) Zoning laws in the area change as each new city council comes into power. 
A) Homeowners in the area take pride in their gardens and are avid do-it-yourself gardeners. 
B) Demand for landscaping services dips every autumn and winter. 
C) A long-time competitor quit the landscape design business last year. 
D) Zoning laws in the area change as each new city council comes into power.

Question 6

Calvin's goals for the coming year include specific targets for increasing market share and quantity of units shipped.If he succeeds,he will be handsomely rewarded.If he fails,he is likely to be replaced.Judging from this,it would appear that Calvin's employer subscribes to ________.

Accepted Answer

A) the symbolic view of management 
B) the omnipotent view of management 
C) the impotent view of management 
D) the omniscient view of management 
A) the symbolic view of management 
B) the omnipotent view of management 
C) the impotent view of management 
D) the omniscient view of management

Question 7

Identify and define the seven dimensions that make up an organization's culture.

Accepted Answer

Organizational culture has been describe

Question 8

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following factors is an economic component of an organization's external environment?

Accepted Answer

A) The employees of the organization have,on average,2.3 children. 
B) The average customer of a firm has a high school education. 
C) The firm's customers' disposable income falls in the range of $25,000-$40,000. 
D) Most of the firm's customers live in the Midwest. 
A) The employees of the organization have,on average,2.3 children. 
B) The average customer of a firm has a high school education. 
C) The firm's customers' disposable income falls in the range of $25,000-$40,000. 
D) Most of the firm's customers live in the Midwest.

Question 10

Workplace spirituality has become important in the contemporary workplace because it ________.

Accepted Answer

A) increases organizational efficiency 
B) boosts company profits 
C) gives employees a sense of purpose 
D) brings religion into business 
A) increases organizational efficiency 
B) boosts company profits 
C) gives employees a sense of purpose 
D) brings religion into business

Question 11

Elmo Research & Development has been going through a rough patch lately.Turnover has been high and employee morale is at an all-time low.Though employees and competitors hold management responsible for the decline,the CEO does not let the managers go or change the management style.Which of the following could explain this attitude?

Accepted Answer

A) The CEO holds the omnipotent view of management,which asserts that external factors have a significant effect on performance outcomes. 
B) Because the organization has a "take-charge" management style,the employees are responsible for organizational policies. 
C) The CEO is unresponsive to the criticisms from stakeholders. 
D) The CEO holds the view that managers have only a limited role in organization success or failure. 
A) The CEO holds the omnipotent view of management,which asserts that external factors have a significant effect on performance outcomes. 
B) Because the organization has a "take-charge" management style,the employees are responsible for organizational policies. 
C) The CEO is unresponsive to the criticisms from stakeholders. 
D) The CEO holds the view that managers have only a limited role in organization success or failure.

Question 12

An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following most accurately reflects the difference between strong cultures and weak cultures?

Accepted Answer

A) Strong cultures tend to encourage employees to try new approaches to changing conditions,while weak cultures do not. 
B) In strong cultures,organizational values are held by top management,while in weak cultures,values are diffused throughout the organization. 
C) Strong cultures have less influence on employee behavior than do weak cultures. 
D) Company values are more deeply held and widely shared in strong cultures than in weak cultures. 
A) Strong cultures tend to encourage employees to try new approaches to changing conditions,while weak cultures do not. 
B) In strong cultures,organizational values are held by top management,while in weak cultures,values are diffused throughout the organization. 
C) Strong cultures have less influence on employee behavior than do weak cultures. 
D) Company values are more deeply held and widely shared in strong cultures than in weak cultures.

Question 14

A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following would make Mary realize that the company where she works has a strong culture?

Accepted Answer

A) Values are limited to the top management. 
B) Upper management sends contradictory messages about what is important. 
C) Most employees are aware of company history. 
D) Shared values and behaviors are not connected. 
A) Values are limited to the top management. 
B) Upper management sends contradictory messages about what is important. 
C) Most employees are aware of company history. 
D) Shared values and behaviors are not connected.

Question 16

Google has often been cited as a model for employee satisfaction.Google takes extensive care to ensure employees have the best available conditions to perform,ranging from free snack bars,free massages,innovation rooms,spas-on-site,and many more such measures.Which dimension of organizational culture is Google said to emphasize through such measures?

Accepted Answer

A) stability 
B) aggressiveness 
C) people orientation 
D) attention to detail 
A) stability 
B) aggressiveness 
C) people orientation 
D) attention to detail

Question 17

Which of the following factors is a sociocultural component of an organization's external environment?

Accepted Answer

A) Most of the firm's customers have at least one year of college. 
B) The government of the country holds elections whenever confidence in the current regime falters. 
C) Over time,society has become more accepting of alternative lifestyles. 
D) The birth rate of the country is declining. 
A) Most of the firm's customers have at least one year of college. 
B) The government of the country holds elections whenever confidence in the current regime falters. 
C) Over time,society has become more accepting of alternative lifestyles. 
D) The birth rate of the country is declining.

Question 18

Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.

Accepted Answer

A) True 
 B)False

Question 19

Assume the global economy rebounds rapidly from the Great Recession.What constraint is this likely to have on decisions managers make?

Accepted Answer

A) Qualified job candidates will become fewer and fewer. 
B) Managers will be asked to eliminate positions to cut labor costs. 
C) The hourly compensation average will have to fall; managers will be asked to offer less to job candidates. 
D) Positions will be easier to fill as college graduates settle for lower paying jobs. 
A) Qualified job candidates will become fewer and fewer. 
B) Managers will be asked to eliminate positions to cut labor costs. 
C) The hourly compensation average will have to fall; managers will be asked to offer less to job candidates. 
D) Positions will be easier to fill as college graduates settle for lower paying jobs.

Question 20

If you were talking to Todd,an average person,and asked him what the term culture meant,he would reply that it is ________.

Accepted Answer

A) the formal rules of an organization 
B) the nature of products/services offered by the company 
C) the shared values and practices of the firm 
D) a set of operational procedures for the company 
A) the formal rules of an organization 
B) the nature of products/services offered by the company 
C) the shared values and practices of the firm 
D) a set of operational procedures for the company

Which of the following represents the lowest level of environmental uncertainty?

Which of the following environments is characterized by the highest level of environmental uncertainty?

Which of the following describes a dynamic environment?

The original source of an organization's culture usually reflects ________.

Calvin's goals for the coming year include specific targets for increasing market share and quantity of units shipped.If he succeeds,he will be handsomely rewarded.If he fails,he is likely to be replaced.Judging from this,it would appear that Calvin's employer subscribes to ________.

Identify and define the seven dimensions that make up an organization's culture.

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.

Which of the following factors is an economic component of an organization's external environment?

Workplace spirituality has become important in the contemporary workplace because it ________.

An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.

Which of the following most accurately reflects the difference between strong cultures and weak cultures?

A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.

Which of the following would make Mary realize that the company where she works has a strong culture?

Which of the following factors is a sociocultural component of an organization's external environment?

Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.

Assume the global economy rebounds rapidly from the Great Recession.What constraint is this likely to have on decisions managers make?

If you were talking to Todd,an average person,and asked him what the term culture meant,he would reply that it is ________.

Managers in the Workplace

Managers As Decision Makers

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 3: Managing the External Environment and the Organizations Culture

Which of the following represents the lowest level of environmental uncertainty?

Which of the following environments is characterized by the highest level of environmental uncertainty?

Which of the following describes a dynamic environment?

The original source of an organization's culture usually reflects ________.

Calvin's goals for the coming year include specific targets for increasing market share and quantity of units shipped.If he succeeds,he will be handsomely rewarded.If he fails,he is likely to be replaced.Judging from this,it would appear that Calvin's employer subscribes to ________.

Identify and define the seven dimensions that make up an organization's culture.

Giving service-contact employees the discretion to make day-to-day decisions on job-related activities is instrumental in creating a customer-responsive culture.

Which of the following factors is an economic component of an organization's external environment?

Workplace spirituality has become important in the contemporary workplace because it ________.

An organization's competitors and employees are considered to be stakeholders who are affected by the organization's decisions and actions.

Which of the following most accurately reflects the difference between strong cultures and weak cultures?

A dynamic and simple environment is characterized by the greatest level of environmental uncertainty.

Which of the following would make Mary realize that the company where she works has a strong culture?

Which of the following factors is a sociocultural component of an organization's external environment?

Managers of high-performing companies tend to consider the interests of the most profitable stakeholder groups as they make decisions.

Assume the global economy rebounds rapidly from the Great Recession.What constraint is this likely to have on decisions managers make?

If you were talking to Todd,an average person,and asked him what the term culture meant,he would reply that it is ________.

Managers in the Workplace

Managers As Decision Makers

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters