Question 1

Which of the following represents an important constituent of a small-town bake shop selling desserts and coffee?

Accepted Answer

A) wheat farmers in Kansas 
B) the state department of revenue 
C) the bakery's regular customers 
D) the local campus of the community college 
A) wheat farmers in Kansas 
B) the state department of revenue 
C) the bakery's regular customers 
D) the local campus of the community college

Question 2

Which of the following factors is a demographic component of an organization's external environment?

Accepted Answer

A) lifestyles and behavior 
B) political stability 
C) geographic location 
D) stock market fluctuations 
A) lifestyles and behavior 
B) political stability 
C) geographic location 
D) stock market fluctuations

Question 3

Discuss the criticisms of workplace spirituality.

Accepted Answer

Workplace spirituality is a culture in w

Question 4

________ has been described as the shared values,principles,traditions,and ways of doing things that influence the way organization members act.

Accepted Answer

A) Corporate hierarchy 
B) Business configuration 
C) Organization culture 
D) Industrial psychology 
A) Corporate hierarchy 
B) Business configuration 
C) Organization culture 
D) Industrial psychology

Question 5

To which dimension of the organizational culture is workplace spirituality most closely related?

Accepted Answer

A) outcome-orientation 
B) innovation and risk taking 
C) team orientation 
D) people orientation 
A) outcome-orientation 
B) innovation and risk taking 
C) team orientation 
D) people orientation

Question 6

Wendell interviews many middle-level managers and discovers that they share a different view of management.These individuals believe that external factors constrain managers' influence over outcomes.The mid-level managers have a(n)________ view of management.

Accepted Answer

A) traditional 
B) omnipotent 
C) reflective 
D) symbolic 
A) traditional 
B) omnipotent 
C) reflective 
D) symbolic

Question 7

Which of the following is most likely to have a highly spiritual organizational culture?

Accepted Answer

A) a telemarketing company competing in a highly aggressive,competitive environment 
B) a charitable non-profit that allows its employees to express opinions and emotions openly 
C) a numbers-driven company that focuses strictly on quarterly performance reports 
D) a multi-national business that requires headquarters approval of new ideas 
A) a telemarketing company competing in a highly aggressive,competitive environment 
B) a charitable non-profit that allows its employees to express opinions and emotions openly 
C) a numbers-driven company that focuses strictly on quarterly performance reports 
D) a multi-national business that requires headquarters approval of new ideas

Question 8

In which of the following environments do managers in an organization have the greatest influence on organizational outcomes?

Accepted Answer

A) stable and complex environments 
B) dynamic and simple environments 
C) stable and simple environments 
D) dynamic and complex environments 
A) stable and complex environments 
B) dynamic and simple environments 
C) stable and simple environments 
D) dynamic and complex environments

Question 9

The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.

Accepted Answer

A) organizational culture 
B) corporate rituals 
C) corporate rites 
D) employee mentoring 
A) organizational culture 
B) corporate rituals 
C) corporate rites 
D) employee mentoring

Question 10

Which of the following is an example of a material artifact or symbol?

Accepted Answer

A) The lines on the parking lot are repainted every year. 
B) The offices of upper management are carpeted; the offices of administrative personnel have tile floors. 
C) The company sponsors a local youth sports team. 
D) Incoming calls are answered by a live person. 
A) The lines on the parking lot are repainted every year. 
B) The offices of upper management are carpeted; the offices of administrative personnel have tile floors. 
C) The company sponsors a local youth sports team. 
D) Incoming calls are answered by a live person.

Question 11

Wendell notices that the company's top executives share a belief that managers are directly responsible for the organization's success or failure.This belief reflects a(n)________ view of management.

Accepted Answer

A) traditional 
B) omnipotent 
C) reflective 
D) symbolic 
A) traditional 
B) omnipotent 
C) reflective 
D) symbolic

Question 12

The symbolic view of management impact is useful in explaining the high turnover among sports coaches,who can be considered the "managers" of their teams.

Accepted Answer

A) True 
 B)False

Question 13

In a short essay,differentiate between the symbolic view and the omnipotent view of management.Include specific examples of each view to support your answer.

Accepted Answer

a.In the omnipotent view,differences in

Question 14

Internal constraints that influence managers' decisions and actions come from ________.

Accepted Answer

A) the attitudes of customers 
B) the culture of the organization 
C) the prevailing political conditions 
D) the fluctuations in the stock market 
A) the attitudes of customers 
B) the culture of the organization 
C) the prevailing political conditions 
D) the fluctuations in the stock market

Question 15

Which of the following represents the two views of managerial impact on the success or failure of the organization?

Accepted Answer

A) omnipotent and symbolic 
B) omnipotent and reflective 
C) symbolic and interactive 
D) reflective and interactive 
A) omnipotent and symbolic 
B) omnipotent and reflective 
C) symbolic and interactive 
D) reflective and interactive

Question 16

If mortgage interest rates increase,this would be an example of changing ________ in a firm's external environment.

Accepted Answer

A) economic conditions 
B) political conditions 
C) sociocultural conditions 
D) demographic conditions 
A) economic conditions 
B) political conditions 
C) sociocultural conditions 
D) demographic conditions

Question 17

Which of the following represents the highest level of environmental uncertainty?

Accepted Answer

A) Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing. 
B) Maria's is still the only restaurant in a small town.She took it over from her mother and still uses the same equipment. 
C) Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi. 
D) Marty has to deal with the local council,the health department,the franchisor,the zoning commission-the list keeps growing.He is grateful there are no new competitors moving in. 
A) Mario's restaurant competes against 325 others in the city; the city's ethnic mix is constantly changing. 
B) Maria's is still the only restaurant in a small town.She took it over from her mother and still uses the same equipment. 
C) Millie's customers expect to see new menu items regularly and want Millie to install Wi-Fi. 
D) Marty has to deal with the local council,the health department,the franchisor,the zoning commission-the list keeps growing.He is grateful there are no new competitors moving in.

Question 18

Which of the following is a disadvantage of having a strong organizational culture?

Accepted Answer

A) high employee turnover 
B) decreased organizational performance 
C) low loyalty towards the organization 
D) inability to respond to changing conditions 
A) high employee turnover 
B) decreased organizational performance 
C) low loyalty towards the organization 
D) inability to respond to changing conditions

Question 19

According to the symbolic view,managers have a(n)________ effect on substantive organizational outcomes.

Accepted Answer

A) limited 
B) extensive 
C) influential 
D) significant 
A) limited 
B) extensive 
C) influential 
D) significant

Question 20

If Melody wanted to build a strong culture,which of these actions would help most?

Accepted Answer

A) She and other managers should often tell stories about the company "heroes" and encourage employees to emulate their behavior. 
B) She should allow employees to pursue activities they believe will contribute to future company growth. 
C) She should encourage employees to continue their education and establish a tuition assistance program. 
D) She should hold an annual retreat at which upper management develops a values statement. 
A) She and other managers should often tell stories about the company "heroes" and encourage employees to emulate their behavior. 
B) She should allow employees to pursue activities they believe will contribute to future company growth. 
C) She should encourage employees to continue their education and establish a tuition assistance program. 
D) She should hold an annual retreat at which upper management develops a values statement.

Which of the following represents an important constituent of a small-town bake shop selling desserts and coffee?

Which of the following factors is a demographic component of an organization's external environment?

Discuss the criticisms of workplace spirituality.

________ has been described as the shared values,principles,traditions,and ways of doing things that influence the way organization members act.

To which dimension of the organizational culture is workplace spirituality most closely related?

Wendell interviews many middle-level managers and discovers that they share a different view of management.These individuals believe that external factors constrain managers' influence over outcomes.The mid-level managers have a(n)________ view of management.

Which of the following is most likely to have a highly spiritual organizational culture?

In which of the following environments do managers in an organization have the greatest influence on organizational outcomes?

The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.

Which of the following is an example of a material artifact or symbol?

Wendell notices that the company's top executives share a belief that managers are directly responsible for the organization's success or failure.This belief reflects a(n)________ view of management.

The symbolic view of management impact is useful in explaining the high turnover among sports coaches,who can be considered the "managers" of their teams.

In a short essay,differentiate between the symbolic view and the omnipotent view of management.Include specific examples of each view to support your answer.

Internal constraints that influence managers' decisions and actions come from ________.

Which of the following represents the two views of managerial impact on the success or failure of the organization?

If mortgage interest rates increase,this would be an example of changing ________ in a firm's external environment.

Which of the following represents the highest level of environmental uncertainty?

Which of the following is a disadvantage of having a strong organizational culture?

According to the symbolic view,managers have a(n)________ effect on substantive organizational outcomes.

If Melody wanted to build a strong culture,which of these actions would help most?

Managers in the Workplace

Managers As Decision Makers

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters

Exam 3: Managing the External Environment and the Organizations Culture

Which of the following represents an important constituent of a small-town bake shop selling desserts and coffee?

Which of the following factors is a demographic component of an organization's external environment?

Discuss the criticisms of workplace spirituality.

________ has been described as the shared values,principles,traditions,and ways of doing things that influence the way organization members act.

To which dimension of the organizational culture is workplace spirituality most closely related?

Wendell interviews many middle-level managers and discovers that they share a different view of management.These individuals believe that external factors constrain managers' influence over outcomes.The mid-level managers have a(n)________ view of management.

Which of the following is most likely to have a highly spiritual organizational culture?

In which of the following environments do managers in an organization have the greatest influence on organizational outcomes?

The term ________ refers to repetitive sequences of activities that express and reinforce the important values and goals of the organization.

Which of the following is an example of a material artifact or symbol?

Wendell notices that the company's top executives share a belief that managers are directly responsible for the organization's success or failure.This belief reflects a(n)________ view of management.

The symbolic view of management impact is useful in explaining the high turnover among sports coaches,who can be considered the "managers" of their teams.

In a short essay,differentiate between the symbolic view and the omnipotent view of management.Include specific examples of each view to support your answer.

Internal constraints that influence managers' decisions and actions come from ________.

Which of the following represents the two views of managerial impact on the success or failure of the organization?

If mortgage interest rates increase,this would be an example of changing ________ in a firm's external environment.

Which of the following represents the highest level of environmental uncertainty?

Which of the following is a disadvantage of having a strong organizational culture?

According to the symbolic view,managers have a(n)________ effect on substantive organizational outcomes.

If Melody wanted to build a strong culture,which of these actions would help most?

Managers in the Workplace

Managers As Decision Makers

Managing in a Global Environment

Managing Diversity

Managing Social Responsibility and Ethics

Managing Change and Innovation

Planning Work Activities

Managing Strategy

Designing Organizational Structure - Basic Designs

Designing Organizational - Structure Adaptive Design

Managing Human Resources

Creating and Managing Teams

Managing Communication

Understanding and Managing Individual Behavior

Motivating Employees

Being an Effective Leader

Monitoring and Controlling

Filters