Exam 12: Managing Human Resources

The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale.

In providing assistance to employees being downsized,many organizations offer some form of ________.

Elizabeth was hired as a customer care executive by a telecommunication provider during a period when they were extremely short-staffed.Her employers soon realized that she was impatient,easily irritated,and lacked motivation.They even began to receive complaints about her behavior from angry customers.In hiring Elizabeth,her employers were guilty of a(n)________.

Explain high-performance work practices and list a few examples of such practices.

________ are groups of nominated or elected employees who must be consulted when management makes decisions involving personnel.

What can managers do to manage downsizing?

In his report,Wade described the strengths and weaknesses of each of his subordinates.He made a note of their past performances and the potential they displayed.He even provided suggestions for their improvements.Wade is using the ________ method of conducting a performance appraisal.

________ is an Internet-based learning where employees participate in multimedia simulations or other interactive modules.

The Civil Rights Act,Title VII,prohibits discrimination of employees who are above 40 years of age.

A ________ selection device indicates that the device measures the same thing consistently.

List the seven major performance appraisal methods.

Recruitment is the process of ________.

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.

Giving negative information about the organization to prospective candidates is not a good idea because it puts the company in bad light.

If human resource planning shows a surplus of employees,management can reduce the organization's workforce through ________.

A ________ system rewards employees for the job competencies they demonstrate.

The burden is on managers to prove that the selection devices they use are a valid predictor of job performance.

Which of the following is a type of specific training provided by organizations?

To help survivors of downsizing cope with the stress,managers provide ________.

A written statement that explains the job content,environment,and conditions of employment is called a ________.