Exam 1: Contemporary Business Professional Communication

Print media are NOT forms addressed in this book.

Employees complain of feeling overwhelmed by e-mail and text messages, with some employees checking their e-mail boxes up to 40 times per hour. Such constant connection with others results in:

Communicators may possess skills and an understanding of what's appropriate in a given situation, but still lack competence.

Explain why is face-to-face communication still a "better" option than some other forms? Rely on reasons given in your textbook, as well as your own experiences.

Quiet communicators are often perceived as less competent than their more verbal counterparts.

Meanings of messages are subject to the interpretations of the people working with them.

Communication competence involves knowing what's appropriate and having the requisite communication skills to perform. What is the third factor important to defining communication competence?

Select three of the six typical problems listed in the section "What Goes Wrong in Business and Professional Communication" and describe them.

List three of the common goals of business and professional communication. Provide an example of how you have recently used communication to accomplish that goal in a business setting.

Our constant connection by way of our smartphones, Internet, and social media networks can easily put us in a state of:

New and emerging technologies used in the workplace are helping to alleviate information overload.

Perception refers to:

Communication apprehension is defined as a "communication problem" in the workplace. How are those with high communication apprehension often perceived at work?

List and describe the three dimensions of business communication competence.

From a communication perspective, meaning is defined as:

Mindlessness refers to communicating without careful thought about our goals and audience.

Any kind of exchange where mutual influence is involved is called:

Identifying and classifying a stimulus apprehended by the senses refers to transmission.

The linear model of communication is a more realistic description than the interactive model.

The second stage of a linear model of communication involves encoding the intended message.