Question 1

Consultants help organizations solve persistent problems.

Accepted Answer

A) True 
 B)False  True

Question 2

Debriefing time refers to the actually execution of training in an organizational setting.

Accepted Answer

A) True 
 B)False  False

Question 3

Define the concept of a communication consultant. Be sure to include concrete examples of consultants' activities in your explanation.

Accepted Answer

A communication consultant is a professional who provides strategic advice and guidance to organizations or individuals on how to effectively communicate their messages to their target audience. This can include internal communication within an organization, as well as external communication with customers, stakeholders, and the public.

Communication consultants may be hired to help with a variety of tasks, including developing communication strategies, creating and implementing communication plans, conducting media training, writing and editing content, and providing crisis communication support.

For example, a communication consultant may be hired by a company to help them improve their internal communication processes. This could involve conducting employee surveys to identify communication challenges, developing a plan to improve communication between different departments, and providing training to managers on effective communication techniques.

In another scenario, a communication consultant may be brought in to help a non-profit organization raise awareness for a specific cause. This could involve creating a social media strategy, writing press releases, and organizing events to engage the community and media.

Overall, communication consultants play a crucial role in helping organizations effectively convey their messages and maintain positive relationships with their audiences. Their expertise can make a significant impact on an organization's success in achieving its communication goals.

Question 4

When determining how much your time is worth as a consultant, the first rule is to:

Accepted Answer

A)  Cost out your travel. 
B)  Identify all unexpected expenses. 
C)  Comply with the contract. 
D)  Overestimate your time. 
A)  Cost out your travel. 
B)  Identify all unexpected expenses. 
C)  Comply with the contract. 
D)  Overestimate your time.

Question 5

Explain why a working knowledge of the scientific method is important for a consultant.

Accepted Answer

A working knowledge of the scientific me

Question 6

What type of intervention feedback occurs during implementation of the workshop or training session?

Accepted Answer

A)  Summative 
B)  Formative 
C)  Deliberative 
D)  Evaluative 
A)  Summative 
B)  Formative 
C)  Deliberative 
D)  Evaluative

Question 7

Most consulting contracts require a working knowledge of:

Accepted Answer

A)  Evaluation and assessment 
B)  Organizational skills 
C)  Research or the scientific method 
D)  Business or finance 
A)  Evaluation and assessment 
B)  Organizational skills 
C)  Research or the scientific method 
D)  Business or finance

Question 8

Consultants who come across as experts, confident in what they know and what they can do are perceived high in:

Accepted Answer

A)  Self determination 
B)  Self-efficacy 
C)  Communication apprehension 
D)  Self presentation 
A)  Self determination 
B)  Self-efficacy 
C)  Communication apprehension 
D)  Self presentation

Question 9

When preparing a consulting plan, the consultant might ask the client, "What outcomes would you like to see as a result of the solution? or "How would you like your employees to behave differently as a result of the intervention?" Both of these questions are designed to:

Accepted Answer

A)  Define the nature and extent of the problem. 
B)  Specify objectives that need to be targeted. 
C)  Evaluate the intervention 
D)  Craft a workable intervention. 
A)  Define the nature and extent of the problem. 
B)  Specify objectives that need to be targeted. 
C)  Evaluate the intervention 
D)  Craft a workable intervention.

Question 10

When costing out your time for services as a consultant, you need to consider preparation time, delivery time, and …:

Accepted Answer

A)  Travel time 
B)  Contract negotiation time 
C)  Relational time 
D)  Debriefing time 
A)  Travel time 
B)  Contract negotiation time 
C)  Relational time 
D)  Debriefing time

Question 11

Evaluative consulting involves taking action to change, alter, or solve a problem.

Accepted Answer

A) True 
 B)False

Question 12

Interventions that involve skills training via workshops or training seminars typically require long-term:

Accepted Answer

A)  Scrutiny or reinforcement 
B)  Multiple trainers 
C)  Team-building techniques and skills 
D)  Member empowerment 
A)  Scrutiny or reinforcement 
B)  Multiple trainers 
C)  Team-building techniques and skills 
D)  Member empowerment

Question 13

List and describe the four factors consultants should consider in determining how much to charge clients.

Accepted Answer

1. Market Rates: Consultants should rese

Question 14

Theory and research provides consultants with a:

Accepted Answer

A)  Sense of confidence about everything they do. 
B)  Greater ability to work with all kinds clients. 
C)  Firm justification for what they do and why they do it. 
D)  Unique and intuitive feel for what they must do. 
A)  Sense of confidence about everything they do. 
B)  Greater ability to work with all kinds clients. 
C)  Firm justification for what they do and why they do it. 
D)  Unique and intuitive feel for what they must do.

Question 15

Inexperienced consultants commonly overestimate the amount of time required to do a job well.

Accepted Answer

A) True 
 B)False

Question 16

Managers and organizational members have little use for the scientific method.

Accepted Answer

A) True 
 B)False

Question 17

The first step in establishing your own credentials as a communication consultant is:

Accepted Answer

A)  Understand the scientific method 
B)  Finish your degree 
C)  Secure the contract 
D)  Get a job 
A)  Understand the scientific method 
B)  Finish your degree 
C)  Secure the contract 
D)  Get a job

Question 18

Consultants often spend many unpaid hours helping clients in order to build a relationship with them.

Accepted Answer

A) True 
 B)False

Question 19

Good consultants are good communicators but need little familiarity with theory or research.

Accepted Answer

A) True 
 B)False

Question 20

Summative evaluations should always be tied to intervention objectives

Accepted Answer

A) True 
 B)False

Exam 14: Communication Consulting: What Skills Do I Need

Consultants help organizations solve persistent problems.

Debriefing time refers to the actually execution of training in an organizational setting.

Define the concept of a communication consultant. Be sure to include concrete examples of consultants' activities in your explanation.

When determining how much your time is worth as a consultant, the first rule is to:

Explain why a working knowledge of the scientific method is important for a consultant.

What type of intervention feedback occurs during implementation of the workshop or training session?

Most consulting contracts require a working knowledge of:

Consultants who come across as experts, confident in what they know and what they can do are perceived high in:

When preparing a consulting plan, the consultant might ask the client, "What outcomes would you like to see as a result of the solution? or "How would you like your employees to behave differently as a result of the intervention?" Both of these questions are designed to:

When costing out your time for services as a consultant, you need to consider preparation time, delivery time, and …:

Evaluative consulting involves taking action to change, alter, or solve a problem.

Interventions that involve skills training via workshops or training seminars typically require long-term:

List and describe the four factors consultants should consider in determining how much to charge clients.

Theory and research provides consultants with a:

Inexperienced consultants commonly overestimate the amount of time required to do a job well.

Managers and organizational members have little use for the scientific method.

The first step in establishing your own credentials as a communication consultant is:

Consultants often spend many unpaid hours helping clients in order to build a relationship with them.

Good consultants are good communicators but need little familiarity with theory or research.

Summative evaluations should always be tied to intervention objectives

Contemporary Business Professional Communication

Communicating at Work: How Can I Make Every Word and Gesture Count

Just How Important Is Listening at Work, Really

The Job Interview: How Do I Get the Job

Relationships in the Workplace: How Do I Get Along

Mediated Communication: How Can New Media Help Me at Work

Giving Presentations: How Do I Prepare to Tell My Story

Giving Presentations: How Can I Best Present My Ideas at Work

Giving Presentations: How Can I Best Sell My Ideas at Work

Sensory Aids: How Can I Better Engage My Listeners

Making Meetings Matter: How Can I Do That

Making Teams Work: What Can I Do

Business Professional Writing: How Do I Best Present Myself in Writing

Communication Training: What Skills Do I Need

Module 1: How Do I "Get In and Fit In" to My Organization's Unique Culture?

How Can I Practice Ethical Communication Behavior at Work?

How Do I Give Specialized Presentations?

What Do I Need to Know About Business Etiquette?

How Do I Create Work-Life Balance?

You Gotta Have Style: Using APA and MLA Styles

What Methods Can I Use to Analyze My Audience?

Module 8: What's the Best Way to Organize and Outline My Presentation?

How Do I Navigate Office Politics?

What Parliamentary Procedures Do I Really Need to Know?

How Do I Use Social Media for Professional Networking?

Module 12: What's the Best Way to Negotiate a Compensation Package?

How Do I Deal With Job Search Rejection?

How Do I Prepare for Phone and Video Interviews?

How Do I Manage Time as a New Professional?

What Makes a Winning Cover Letter and Resume?

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