Question 1

Objectives indicate what the learners should learn, and what needs to be taught.

Accepted Answer

A) True 
 B)False  True

Question 2

Evaluation should focus on the training content as well as the trainer.

Accepted Answer

A) True 
 B)False  True

Question 3

A "gap analysis" is another term for a:

Accepted Answer

A)  Summative evaluation 
B)  Provocative intervention 
C)  Needs assessment 
D)  Formative assessment 
A)  Summative evaluation 
B)  Provocative intervention 
C)  Needs assessment 
D)  Formative assessment C

Question 4

Why should a trainer evaluate outcomes?

Accepted Answer

A trainer should evaluate outcomes for s

Question 5

Not all training activities need to be tied to training objectives.

Accepted Answer

A) True 
 B)False

Question 6

Distinguish between summative and formative evaluations.

Accepted Answer

Summative evaluations and formative eval

Question 7

Explain why training method matters.

Accepted Answer

The training method matters because it d

Question 8

Good training objectives must be observable, measurable, attainable and … :

Accepted Answer

A)  Documentable 
B)  Identifiable 
C)  Specific 
D)  Pre-approved 
A)  Documentable 
B)  Identifiable 
C)  Specific 
D)  Pre-approved

Question 9

How should the trainer provide evidence to the client that the training actually worked?

Accepted Answer

A)  Evaluate the process 
B)  Evaluate the short-term and long-term impact 
C)  Evaluate the trainer's performance 
D)  All the above 
A)  Evaluate the process 
B)  Evaluate the short-term and long-term impact 
C)  Evaluate the trainer's performance 
D)  All the above

Question 10

Explain how a trainer determines training needs.

Accepted Answer

A trainer determines training needs by c

Question 11

What are the credentials that a communication trainer needs?

Accepted Answer

A communication trainer typically requir

Question 12

What a trainer teaches in a workshop or seminar should be:

Accepted Answer

A)  Academically vetted 
B)  Pre-approved by a panel of expert trainers or consultants 
C)  Tied to predetermined objectives 
D)  Prepared by the client 
A)  Academically vetted 
B)  Pre-approved by a panel of expert trainers or consultants 
C)  Tied to predetermined objectives 
D)  Prepared by the client

Question 13

Trainers should select training activities that they are comfortable facilitating.

Accepted Answer

A) True 
 B)False

Question 14

Today the typical U.S. corporation spends, on average, how much money per employee for training?

Accepted Answer

A)  $500 
B)  $1200 
C)  $2300 
D)  $4,600 
A)  $500 
B)  $1200 
C)  $2300 
D)  $4,600

Question 15

Adult learners in training settings have different needs than younger learners in schools.

Accepted Answer

A) True 
 B)False

Question 16

Evaluating the process of actual training is not so unlike:

Accepted Answer

A)  Summative evaluation 
B)  Formative evaluation 
C)  Deliberative evaluation 
D)  Outcome feedback 
A)  Summative evaluation 
B)  Formative evaluation 
C)  Deliberative evaluation 
D)  Outcome feedback

Question 17

Formative evaluations are more critical when training programs extend beyond a few hours or an afternoon

Accepted Answer

A) True 
 B)False

Question 18

Training may be delivered based on the advice of a consultant who believes it will help solve an organizational problem.

Accepted Answer

A) True 
 B)False

Question 19

US Bureau of Labor statistics indicate that demand for training professionals will grow in the coming years.

Accepted Answer

A) True 
 B)False

Question 20

Why do trainers need a working knowledge of andragogy?

Accepted Answer

A)  Knowing how adults learn is critical to teaching them new skills. 
B)  Recognizing gender differences in how we learn is essential to training. 
C)  Everyone has different learning styles that need to be accommodated in training. 
D)  All the above. 
A)  Knowing how adults learn is critical to teaching them new skills. 
B)  Recognizing gender differences in how we learn is essential to training. 
C)  Everyone has different learning styles that need to be accommodated in training. 
D)  All the above.

Exam 15: Communication Training: What Skills Do I Need

Objectives indicate what the learners should learn, and what needs to be taught.

Evaluation should focus on the training content as well as the trainer.

A "gap analysis" is another term for a:

Why should a trainer evaluate outcomes?

Not all training activities need to be tied to training objectives.

Distinguish between summative and formative evaluations.

Explain why training method matters.

Good training objectives must be observable, measurable, attainable and … :

How should the trainer provide evidence to the client that the training actually worked?

Explain how a trainer determines training needs.

What are the credentials that a communication trainer needs?

What a trainer teaches in a workshop or seminar should be:

Trainers should select training activities that they are comfortable facilitating.

Today the typical U.S. corporation spends, on average, how much money per employee for training?

Adult learners in training settings have different needs than younger learners in schools.

Evaluating the process of actual training is not so unlike:

Formative evaluations are more critical when training programs extend beyond a few hours or an afternoon

Training may be delivered based on the advice of a consultant who believes it will help solve an organizational problem.

US Bureau of Labor statistics indicate that demand for training professionals will grow in the coming years.

Why do trainers need a working knowledge of andragogy?

Contemporary Business Professional Communication

Communicating at Work: How Can I Make Every Word and Gesture Count

Just How Important Is Listening at Work, Really

The Job Interview: How Do I Get the Job

Relationships in the Workplace: How Do I Get Along

Mediated Communication: How Can New Media Help Me at Work

Giving Presentations: How Do I Prepare to Tell My Story

Giving Presentations: How Can I Best Present My Ideas at Work

Giving Presentations: How Can I Best Sell My Ideas at Work

Sensory Aids: How Can I Better Engage My Listeners

Making Meetings Matter: How Can I Do That

Making Teams Work: What Can I Do

Business Professional Writing: How Do I Best Present Myself in Writing

Communication Consulting: What Skills Do I Need

Module 1: How Do I "Get In and Fit In" to My Organization's Unique Culture?

How Can I Practice Ethical Communication Behavior at Work?

How Do I Give Specialized Presentations?

What Do I Need to Know About Business Etiquette?

How Do I Create Work-Life Balance?

You Gotta Have Style: Using APA and MLA Styles

What Methods Can I Use to Analyze My Audience?

Module 8: What's the Best Way to Organize and Outline My Presentation?

How Do I Navigate Office Politics?

What Parliamentary Procedures Do I Really Need to Know?

How Do I Use Social Media for Professional Networking?

Module 12: What's the Best Way to Negotiate a Compensation Package?

How Do I Deal With Job Search Rejection?

How Do I Prepare for Phone and Video Interviews?

How Do I Manage Time as a New Professional?

What Makes a Winning Cover Letter and Resume?

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