Question 1

A(n)________ uses an automated work cell controlled by electronic signals from a common centralized computer facility.

Accepted Answer

flexible m

Question 2

An organization is considering three process configuration options.There are two different intermittent processes,as well as a repetitive focus.The smaller intermittent process has fixed costs of $3,000 per month and variable costs of $10 per unit.The larger intermittent process has fixed costs of $12,000 per month and variable costs of $2 per unit.A repetitive focus plant has fixed costs of $50,000 per month and variable costs of $1 per unit.
a.If the company produced 20,000 units,what would be its cost under each of the three choices?
b.Which process offers the lowest cost to produce 40,000 units? What is that cost?

Accepted Answer

(a)at 20,000 units,the costs are: small

Question 3

In process-focused facilities,utilization of facilities is low.

Accepted Answer

A) True 
 B)False

Question 4

Arnold Palmer Hospital uses which focus?

Accepted Answer

A) process 
B) repetitive 
C) product 
D) mass customization 
E) A and D 
A) process 
B) repetitive 
C) product 
D) mass customization 
E) A and D

Question 5

One of the similarities between process focus and mass-customization is:

Accepted Answer

A) the volume of outputs. 
B) the use of modules. 
C) many departments and many routings. 
D) the variety of outputs. 
E) All of the above are similarities. 
A) the volume of outputs. 
B) the use of modules. 
C) many departments and many routings. 
D) the variety of outputs. 
E) All of the above are similarities.

Question 6

The assembly line is a classic example of a repetitive process.

Accepted Answer

A) True 
 B)False

Question 7

The process strategy that is organized around processes to facilitate low-volume,high-variety processes is called a(n)________.

Accepted Answer

The answer of The process strategy that is organized around...

Question 8

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?

Accepted Answer

A) spoken descriptions 
B) singing descriptions 
C) menus painted on the walls 
D) index cards containing a picture of each item 
E) iPad menus 
A) spoken descriptions 
B) singing descriptions 
C) menus painted on the walls 
D) index cards containing a picture of each item 
E) iPad menus

Question 9

________ involves the ability to respond with little penalty in time,cost,or customer value.

Accepted Answer

The answer of ________ involves the ability to respond with...

Question 10

Which of the following phrases best describes product focus?

Accepted Answer

A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory 
A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory

Question 11

Which one of the following products is most likely made in a job shop environment?

Accepted Answer

A) rolls of newsprint 
B) paper forms 
C) television sets 
D) cigarettes 
E) canned vegetables 
A) rolls of newsprint 
B) paper forms 
C) television sets 
D) cigarettes 
E) canned vegetables

Question 12

The local convenience store makes personal pan pizzas.Currently,its process makes complete pizzas,fully cooked,for the customer.This process has a fixed cost of $20,000,and a variable cost of $1.75 per pizza.The owner is considering a different process that can make pizzas in two ways: completely cooked (as before),or partially cooked and then flash frozen for the customer to finish heating at home.This alternate process has a fixed cost of $24,000,but a lower variable cost (because much less energy is used in baking)of $1.25 per pizza.
a.What is the crossover point between the existing process and the proposed process?
b.If the owner expects to sell 9,000 pizzas,should he get the new oven?

Accepted Answer

(a)the crossover is 8,000 unit

Question 13

An assembly line is an example of a:

Accepted Answer

A) product-focused process. 
B) process-focused process. 
C) repetitive process. 
D) line process. 
E) specialized process. 
A) product-focused process. 
B) process-focused process. 
C) repetitive process. 
D) line process. 
E) specialized process.

Question 14

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Accepted Answer

A) AGV 
B) CAD/CAM 
C) CIM 
D) ASRS 
E) FMS 
A) AGV 
B) CAD/CAM 
C) CIM 
D) ASRS 
E) FMS

Question 15

Which of the following is not one of the strategies for improving service productivity?

Accepted Answer

A) self-service 
B) automation 
C) scheduling 
D) separation 
E) mass customization 
A) self-service 
B) automation 
C) scheduling 
D) separation 
E) mass customization

Question 16

________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Accepted Answer

Service bl

Question 17

Harley Davidson:

Accepted Answer

A) utilizes job shops to make each of its modules. 
B) uses product focused manufacturing. 
C) uses a large number of modules to build a small number of different bikes. 
D) uses work cells to feed its assembly line. 
E) All of the above are true. 
A) utilizes job shops to make each of its modules. 
B) uses product focused manufacturing. 
C) uses a large number of modules to build a small number of different bikes. 
D) uses work cells to feed its assembly line. 
E) All of the above are true.

Question 18

Identify the techniques for improving service productivity.For any two techniques,describe in a short paragraph,and include an example.

Accepted Answer

The seven techniques are separation,self

Question 19

The strategy for improving service productivity that customizes at delivery,rather than at production,is ________.

Accepted Answer

The answer of The strategy for improving service productivity that...

Question 20

Which of the following are all strategies for improving productivity in services?

Accepted Answer

A) separation,self-service,automation,and scheduling 
B) lean production,strategy-driven investments,automation,and process focus 
C) reduce inventory,reduce waste,reduce inspection,and reduce rework 
D) high interaction,mass customization,service factory,and just-in-time 
E) process focus,repetitive focus,product focus,and mass customization focus 
A) separation,self-service,automation,and scheduling 
B) lean production,strategy-driven investments,automation,and process focus 
C) reduce inventory,reduce waste,reduce inspection,and reduce rework 
D) high interaction,mass customization,service factory,and just-in-time 
E) process focus,repetitive focus,product focus,and mass customization focus

Exam 7: Process Strategy

A(n)________ uses an automated work cell controlled by electronic signals from a common centralized computer facility.

In process-focused facilities,utilization of facilities is low.

Arnold Palmer Hospital uses which focus?

One of the similarities between process focus and mass-customization is:

The assembly line is a classic example of a repetitive process.

The process strategy that is organized around processes to facilitate low-volume,high-variety processes is called a(n)________.

What have restaurants such as Steakhouses and Stacked Restaurants replaced their traditional paper menus with?

________ involves the ability to respond with little penalty in time,cost,or customer value.

Which of the following phrases best describes product focus?

Which one of the following products is most likely made in a job shop environment?

An assembly line is an example of a:

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Which of the following is not one of the strategies for improving service productivity?

________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Harley Davidson:

Identify the techniques for improving service productivity.For any two techniques,describe in a short paragraph,and include an example.

The strategy for improving service productivity that customizes at delivery,rather than at production,is ________.

Which of the following are all strategies for improving productivity in services?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

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