Question 1

________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

Accepted Answer

Automated

Question 2

Process control is the use of information technology to monitor and control a physical process.

Accepted Answer

A) True 
 B)False

Question 3

Karla's candle factory is considering two different manufacturing options.Option A is highly automated with fixed costs of $25,000 and variable costs of $.1/candle.Option B uses hand labor with fixed costs of $10,000 and variable costs of $.5/candle.If demand for Karla's candles is 25,000,which option should she pick?

Accepted Answer

Option A: $25,000 + .1(25,000)

Question 4

What is a drawing of the movement of material,product,or people?

Accepted Answer

A) flowchart 
B) process chart 
C) service blueprint 
D) process map 
E) vision system 
A) flowchart 
B) process chart 
C) service blueprint 
D) process map 
E) vision system

Question 5

Identify nine areas of technology that enhance production and productivity.

Accepted Answer

(1)machine technology, (2)automatic iden

Question 6

A non-profit organization is planning a raffle to raise money.It has two options for tickets.The first option is to do the tickets by hand,with fixed costs of $50 and variable costs of $.05 per ticket.The second option is to outsource production.This would result in fixed costs of $500 and variable costs of $.01.If the organization plans to sell 10,000 tickets which option should it choose?

Accepted Answer

50 + .05V = 500 + .01V,V = 11,250 ticket

Question 7

In the mass service and service factory quadrants of the service process matrix,the operations manager could focus on all of the following except:

Accepted Answer

A) automation. 
B) standardization. 
C) tight quality control. 
D) removing some services. 
E) customization. 
A) automation. 
B) standardization. 
C) tight quality control. 
D) removing some services. 
E) customization.

Question 8

A firm's process strategy is its approach to transforming resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 9

Provide an example of the focus strategy for improving service productivity.

Accepted Answer

The focus strategy refers to r

Question 10

Product focused processes:

Accepted Answer

A) allow more customization,but are not very efficient. 
B) are desirable because resource needs increase slowly with the complexity of a process. 
C) are processes that are specialized for relatively few products or customer groups. 
D) apply only to service firms,not to manufacturers. 
E) are profitable because customers demand flexibility,not specialization. 
A) allow more customization,but are not very efficient. 
B) are desirable because resource needs increase slowly with the complexity of a process. 
C) are processes that are specialized for relatively few products or customer groups. 
D) apply only to service firms,not to manufacturers. 
E) are profitable because customers demand flexibility,not specialization.

Question 11

The typical full-service restaurant uses a product-focused process.

Accepted Answer

A) True 
 B)False

Question 12

One fundamental difference between a process chart and a flowchart is that:

Accepted Answer

A) the process chart adds a time dimension to the horizontal axis,while a flowchart is not time-oriented. 
B) the process chart includes the supply chain,while the flowchart stays within an organization. 
C) the process chart is more like a table,while the flowchart is more like a schematic diagram. 
D) the process chart focuses on the customer and on the provider's interaction with the customer,while the flowchart does not deal directly with the customer. 
E) None of these is true,because a process chart and a flowchart are the same thing. 
A) the process chart adds a time dimension to the horizontal axis,while a flowchart is not time-oriented. 
B) the process chart includes the supply chain,while the flowchart stays within an organization. 
C) the process chart is more like a table,while the flowchart is more like a schematic diagram. 
D) the process chart focuses on the customer and on the provider's interaction with the customer,while the flowchart does not deal directly with the customer. 
E) None of these is true,because a process chart and a flowchart are the same thing.

Question 13

Kirstin is thinking about opening a Chinese restaurant and needs to buy a rice cooker.Machine A has fixed costs of $100 and variable costs of $1/pound.Machine B has fixed costs of $500 and variable costs of $.1/pound.If Kirstin plans to sell 100 pounds of rice,which machine should she choose? What is the cross-over point?

Accepted Answer

Machine A costs 100 + 1(100)=

Question 14

Successful process redesign focuses on departmental areas where small,continuous improvements can be made.

Accepted Answer

A) True 
 B)False

Question 15

The crossover point is that production quantity where:

Accepted Answer

A) variable costs of one process equal the variable costs of another process. 
B) fixed costs of a process are equal to its variable costs. 
C) total costs equal total revenues for a process. 
D) total costs for one process equal total costs for another process. 
E) the process no longer loses money. 
A) variable costs of one process equal the variable costs of another process. 
B) fixed costs of a process are equal to its variable costs. 
C) total costs equal total revenues for a process. 
D) total costs for one process equal total costs for another process. 
E) the process no longer loses money.

Question 16

Describe Value-stream mapping.Explain how it is different from process mapping.

Accepted Answer

Value-stream mapping is a variation on t

Question 17

Computer-integrated manufacturing (CIM)includes manufacturing systems that have:

Accepted Answer

A) computer-aided design,a flexible manufacturing system,inventory control,warehousing and shipping integrated. 
B) transaction processing,management information systems,and decision support systems integrated. 
C) automated guided vehicles,robots,and process control integrated. 
D) robots,automated guided vehicles,and transfer equipment integrated. 
E) all of their computers integrated with the marketing department. 
A) computer-aided design,a flexible manufacturing system,inventory control,warehousing and shipping integrated. 
B) transaction processing,management information systems,and decision support systems integrated. 
C) automated guided vehicles,robots,and process control integrated. 
D) robots,automated guided vehicles,and transfer equipment integrated. 
E) all of their computers integrated with the marketing department.

Question 18

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

Accepted Answer

A) process,repetitive 
B) product,repetitive 
C) repetitive,product 
D) process,product 
E) product,mass customization 
A) process,repetitive 
B) product,repetitive 
C) repetitive,product 
D) process,product 
E) product,mass customization

Question 19

Time-function mapping is a flowchart with time added to the horizontal axis.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is FALSE regarding repetitive processes?

Accepted Answer

A) They use modules. 
B) They allow easy switching from one product to the other. 
C) They are the classic assembly lines. 
D) They have more structure and less flexibility than a job shop layout. 
E) They include the assembly of basically all automobiles. 
A) They use modules. 
B) They allow easy switching from one product to the other. 
C) They are the classic assembly lines. 
D) They have more structure and less flexibility than a job shop layout. 
E) They include the assembly of basically all automobiles.

Exam 7: Process Strategy

________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

Process control is the use of information technology to monitor and control a physical process.

What is a drawing of the movement of material,product,or people?

Identify nine areas of technology that enhance production and productivity.

In the mass service and service factory quadrants of the service process matrix,the operations manager could focus on all of the following except:

A firm's process strategy is its approach to transforming resources into goods and services.

Provide an example of the focus strategy for improving service productivity.

Product focused processes:

The typical full-service restaurant uses a product-focused process.

One fundamental difference between a process chart and a flowchart is that:

Successful process redesign focuses on departmental areas where small,continuous improvements can be made.

The crossover point is that production quantity where:

Describe Value-stream mapping.Explain how it is different from process mapping.

Computer-integrated manufacturing (CIM)includes manufacturing systems that have:

Frito-Lay is to ________ focus as Harley Davidson is to ________ focus.

Time-function mapping is a flowchart with time added to the horizontal axis.

Which of the following is FALSE regarding repetitive processes?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Frito-Lay is to focus as Harley Davidson is to focus.