Question 1

Perform an SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

Accepted Answer

Strengths-Technological advances (8% inc

Question 2

A company is deciding between 2 foreign firms to provide its call center services.A factor-rating method is used.Factors are rated on a scale of 1-10,with 10 being the best score.
A: If the factors are weighted equally (respective weights of .3333),which firm is preferred?
B: Suppose a consultant recommended that Factor 2 be twice as important as Factor 1,while Factor 3 should be four times as important as Factor 1.Which firm is best now using a weighted method? (Round your weights to the nearest four decimal places.)

Accepted Answer

A: Firm A = 10(.3333)+ 7(.3333)+ 4 (.333

Question 3

Which of the following is true of maquiladoras?

Accepted Answer

A) They discourage foreign businesses from outsourcing. 
B) They assess tariffs only on the value-added work done. 
C) They originated in China. 
D) None of the above 
E) All of the above 
A) They discourage foreign businesses from outsourcing. 
B) They assess tariffs only on the value-added work done. 
C) They originated in China. 
D) None of the above 
E) All of the above

Question 4

Service organizations can immerse the consumer in the service,or have the consumer become a participant in the service,as they practice ________.

Accepted Answer

experience

Question 5

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Accepted Answer

A) True 
 B)False

Question 6

Cost cutting in international operations can take place because of:

Accepted Answer

A) lower taxes and tariffs. 
B) lower wage scales. 
C) lower indirect costs. 
D) less stringent regulations. 
E) all of the above. 
A) lower taxes and tariffs. 
B) lower wage scales. 
C) lower indirect costs. 
D) less stringent regulations. 
E) all of the above.

Question 7

Before establishing and implementing strategy,a resources view would ensure that which of the following resources are available?

Accepted Answer

A) financial 
B) physical 
C) human 
D) technological 
E) all of the above 
A) financial 
B) physical 
C) human 
D) technological 
E) all of the above

Question 8

Advantages of outsourcing do NOT include:

Accepted Answer

A) cost savings. 
B) gaining outside expertise. 
C) maintaining a focus on core competencies. 
D) accessing outside technology. 
E) potential creation of future competition. 
A) cost savings. 
B) gaining outside expertise. 
C) maintaining a focus on core competencies. 
D) accessing outside technology. 
E) potential creation of future competition.

Question 9

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

Accepted Answer

A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation. 
A) sensory response. 
B) time-based competition. 
C) differentiation. 
D) flexible response. 
E) experience differentiation.

Question 10

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

Accepted Answer

Answers will vary,but Disney and Hard Ro

Question 11

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Accepted Answer

A) True 
 B)False

Question 12

Caterpillar and Texas Instruments are two firms that have benefited from the use of:

Accepted Answer

A) the multidomestic strategy option. 
B) the international strategy option. 
C) the transnational strategy option. 
D) the maquiladora system in Europe. 
E) the global strategy option. 
A) the multidomestic strategy option. 
B) the international strategy option. 
C) the transnational strategy option. 
D) the maquiladora system in Europe. 
E) the global strategy option.

Question 13

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 14

Which of the international operations strategies involves low cost reductions and low local responsiveness?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 15

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

Accepted Answer

A) True 
 B)False

Question 16

The fundamental purpose of an organization's mission statement is to:

Accepted Answer

A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization. 
A) create a good human relations climate in the organization. 
B) define the organization's purpose in society. 
C) define the operational structure of the organization. 
D) generate good public relations for the organization. 
E) define the functional areas required by the organization.

Question 17

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:

Accepted Answer

A) mass production. 
B) time-based competition. 
C) competing on productivity. 
D) competing on quality. 
E) competing on differentiation. 
A) mass production. 
B) time-based competition. 
C) competing on productivity. 
D) competing on quality. 
E) competing on differentiation.

Question 18

________ is the stage in product life cycle at which it is a poor time to change quality.

Accepted Answer

The answer of ________ is the stage in product life...

Question 19

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements regarding the Dreamliner 787 is true?

Accepted Answer

A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true. 
A) Boeing has found partners in over a dozen countries. 
B) The new aircraft incorporates a wide range of aerospace technologies. 
C) The new aircraft uses engines from not one,but two manufacturers. 
D) Boeing will add only 20 to 30 percent of the aircraft's value. 
E) All of the above are true.

Exam 2: Operations Strategy in a Global Environment

Perform an SWOT analysis of Boeing's 787 Dreamliner using the information presented in the text.

Which of the following is true of maquiladoras?

Service organizations can immerse the consumer in the service,or have the consumer become a participant in the service,as they practice ________.

SWOT analysis is a method of determining external strengths and weaknesses and internal opportunities and threats.

Cost cutting in international operations can take place because of:

Before establishing and implementing strategy,a resources view would ensure that which of the following resources are available?

Advantages of outsourcing do NOT include:

The ability of an organization to produce services that,by utilizing the consumer's five senses,have some uniqueness in their characteristics is:

Provide an example of an organization that achieves competitive advantage through experience differentiation.Explain.

Outsourcing is the practice of moving a business process to a foreign country but retaining control of it.

Caterpillar and Texas Instruments are two firms that have benefited from the use of:

Which of the international operations strategies involves high cost reductions and high local responsiveness?

Which of the international operations strategies involves low cost reductions and low local responsiveness?

NAFTA seeks to phase out all trade and tariff barriers between the United States and Asia.

The fundamental purpose of an organization's mission statement is to:

The ability of an organization to produce goods or services that have some uniqueness in their characteristics is:

________ is the stage in product life cycle at which it is a poor time to change quality.

Boeing's development of the 787 Dreamliner is an example of a company obtaining a competitive advantage through product differentiation/innovation.

Which of the following statements regarding the Dreamliner 787 is true?

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters