Question 1

A(n)________ is a firm that has extensive involvement in international business,owning or controlling facilities in more than one country.

Accepted Answer

multinatio

Question 2

An organization's strategy is the purpose or rationale for its existence.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following statements best characterizes delivery reliability?

Accepted Answer

A) a company that always delivers on the same day of the week 
B) a company that always delivers at the promised time 
C) a company that delivers more frequently than its competitors 
D) a company that delivers faster than its competitors 
E) a company that has a computerized delivery scheduling system 
A) a company that always delivers on the same day of the week 
B) a company that always delivers at the promised time 
C) a company that delivers more frequently than its competitors 
D) a company that delivers faster than its competitors 
E) a company that has a computerized delivery scheduling system

Question 4

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is the best example of competing on low-cost leadership?

Accepted Answer

A) A firm produces its product with less raw material waste than its competitors do. 
B) A firm offers more reliable products than its competitors do. 
C) A firm's products are introduced into the market faster than its competitors' products are. 
D) A firm's research and development department generates many ideas for new products. 
E) A firm advertises more than its competitors do. 
A) A firm produces its product with less raw material waste than its competitors do. 
B) A firm offers more reliable products than its competitors do. 
C) A firm's products are introduced into the market faster than its competitors' products are. 
D) A firm's research and development department generates many ideas for new products. 
E) A firm advertises more than its competitors do.

Question 6

One reason for global operations is to gain improvements in the supply chain.

Accepted Answer

A) True 
 B)False

Question 7

Experience differentiation is an extension of product differentiation,accomplished by using people's five senses to create an experience rather than simply providing a service.

Accepted Answer

A) True 
 B)False

Question 8

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

Accepted Answer

A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing 
A) nearshoring 
B) farshoring 
C) offshoring 
D) outsourcing 
E) backsourcing

Question 9

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Accepted Answer

A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring 
A) theory of competitive advantage 
B) theory of core competencies 
C) theory of comparative advantage 
D) theory of outsourcing 
E) theory of offshoring

Question 10

Who introduced the concept of value-chain analysis?

Accepted Answer

A) Ford 
B) Toyota 
C) Porter 
D) Smith 
E) Gates 
A) Ford 
B) Toyota 
C) Porter 
D) Smith 
E) Gates

Question 11

Identify five main advantages of outsourcing.

Accepted Answer

(1)cost savings, (2)gaining ou

Question 12

Experience differentiation:

Accepted Answer

A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer. 
A) isolates the consumer from the delivery of a service. 
B) is an extension of product differentiation in the service sector. 
C) uses only the consumer's senses of vision and sound. 
D) keeps consumers from becoming active participants in the service. 
E) attempts to make the service experience different for every single customer.

Question 13

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Accepted Answer

A) research and development,cost,legal regulations,suppliers,customers 
B) immediate rivals,potential entrants,customers,suppliers,and substitute products 
C) potential entrants,customers,suppliers,legal regulations,and cost 
D) immediate rivals,potential entrants,cost,substitute products,and legal regulations 
E) cost,legal regulations,advertising effectiveness,potential entrants,and immediate rivals 
A) research and development,cost,legal regulations,suppliers,customers 
B) immediate rivals,potential entrants,customers,suppliers,and substitute products 
C) potential entrants,customers,suppliers,legal regulations,and cost 
D) immediate rivals,potential entrants,cost,substitute products,and legal regulations 
E) cost,legal regulations,advertising effectiveness,potential entrants,and immediate rivals

Question 14

Key success factors and core competencies are synonyms.

Accepted Answer

A) True 
 B)False

Question 15

Which of the international operations strategies uses the existing domestic model globally?

Accepted Answer

A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy 
A) international strategy 
B) global strategy 
C) transnational strategy 
D) multidomestic strategy 
E) worldwide strategy

Question 16

Which of the following best describes experience differentiation?

Accepted Answer

A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation. 
A) immerses consumers in the delivery of a service 
B) uses people's five senses to enhance the service 
C) complements physical elements with visual and sound elements 
D) consumers may become active participants in the product or service 
E) All of the above are elements of experience differentiation.

Question 17

An SWOT analysis determines:

Accepted Answer

A) internal strengths and weaknesses and internal opportunities and threats. 
B) internal strengths and weaknesses and external opportunities and threats. 
C) external strengths and weaknesses and internal opportunities and threats. 
D) external strengths and weaknesses and external opportunities and threats. 
E) internal strengths and opportunities and external weaknesses and threats. 
A) internal strengths and weaknesses and internal opportunities and threats. 
B) internal strengths and weaknesses and external opportunities and threats. 
C) external strengths and weaknesses and internal opportunities and threats. 
D) external strengths and weaknesses and external opportunities and threats. 
E) internal strengths and opportunities and external weaknesses and threats.

Question 18

A strategy is a(n):

Accepted Answer

A) set of opportunities in the marketplace. 
B) broad statement of purpose. 
C) simulation used to test various product line options. 
D) plan for cost reduction. 
E) action plan to achieve the mission. 
A) set of opportunities in the marketplace. 
B) broad statement of purpose. 
C) simulation used to test various product line options. 
D) plan for cost reduction. 
E) action plan to achieve the mission.

Question 19

Key success factors are those activities that are key to achieving competitive advantage.

Accepted Answer

A) True 
 B)False

Question 20

A company is choosing an outside firm to provide its payroll services.It has chosen four comparative categories of interest: client reviews,financial condition,IT capabilities,and government stability.These categories have been assigned weights of 30%,10%,20%,and 40%,respectively.Three potential providers were scored on each of those factors (see table below)using a scale of 1-10,with a score of 1 meaning worst possible and 10 meaning best possible.Using the factor-rating method,which provider should be chosen?

Accepted Answer

Provider A: 2(.3)+ 8(.1)+ 5(.2)+ 3(.4)=

Exam 2: Operations Strategy in a Global Environment

A(n)________ is a firm that has extensive involvement in international business,owning or controlling facilities in more than one country.

An organization's strategy is the purpose or rationale for its existence.

Which of the following statements best characterizes delivery reliability?

Outsourcing is the practice of transferring a firm's activities that have traditionally been internal to external suppliers.

Which of the following is the best example of competing on low-cost leadership?

One reason for global operations is to gain improvements in the supply chain.

Experience differentiation is an extension of product differentiation,accomplished by using people's five senses to create an experience rather than simply providing a service.

What is the practice of transferring a firm's activities that have traditionally been internal to external suppliers?

What theory implies that you should allow another firm to perform work activities for your company if that company can do it more productively than you can?

Who introduced the concept of value-chain analysis?

Identify five main advantages of outsourcing.

Experience differentiation:

Porter's Five Forces Model is used to evaluate competition based on which 5 aspects?

Key success factors and core competencies are synonyms.

Which of the international operations strategies uses the existing domestic model globally?

Which of the following best describes experience differentiation?

An SWOT analysis determines:

A strategy is a(n):

Key success factors are those activities that are key to achieving competitive advantage.

Operations and Productivity

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Process Strategy

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources, job Design, and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit, tps, and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters