Exam 5: Emotions and Moods

Strategies that can be used with emotional regulation include:

A situation in which an employee expresses organisationally desired emotions during interpersonal transactions at work is called cognitive dissonance.

Several studies have shown that a negotiator who feigns anger has an advantage over the opponent.

Emotions that are organisationally required and considered appropriate in a given job are termed ________ emotions.

Affective events theory demonstrates that employees react emotionally to things that happen to them at work and that this reaction influences their job performance and satisfaction.

John works in customer service and his work day is full of small hassles.Computers constantly breakdown and customers are constantly lodging complaints.These are everyday events that occur on the job.However,John is well-known for his sunny and cheerful disposition. Taking affective events theory into account,which of the following statements is likely to be correct?

Taking affective events theory into account,work events that create emotional reactions are either positive or negative but not both.

Gina and Hanna are teachers.Gina dislikes her students but pretends she likes them by making sure she acts in a friendly manner toward them.Hanna also dislikes her students but is trying to change the way she feels about them. What concept best describes what Hannah is attempting to do?

VARIANT Individuals who experience guilt about their immoral behaviours are likely to have strong:

Research has identified six universal emotions: anger,fear,sadness,happiness,disgust and surprise.

Positive emotions enhance decision-making skills and problem- solving skills.

According to affective events theory,personal dispositions act to:

When people experience positive moods or emotions,they tend to think in a more focussed and narrow way than they would with other moods or emotions.

________ is (are)intense feelings that are directed at someone or something.

When an individual feels negative emotions but projects positive emotions,they are bottling up their emotions.This phenomenon is known as

What is affecting Ray's behaviour?

Moods are less intense and longer-lasting feelings than:

Which of the following statements is TRUE?

Trying to modify one's true inner feelings based on display rules is called _________.

People who are behaving ethically are making decisions based on their emotions.