Question 1

because emotions,even positive ones,tend to be incompatible with behaviours required to do a job,they typically have a negative influence on job performance.

Accepted Answer

The assertion that emotions, even positi

Question 2

________ is a generic term that covers a broad range of feelings that people experience.

Accepted Answer

A) Affect 
B) Mood 
C) Emotional labour 
D) Emotion 
A) Affect 
B) Mood 
C) Emotional labour 
D) Emotion

Question 3

____________ occurs when people associate two events but,in reality,there is no connection.

Accepted Answer

A) Illusory correlation 
B) Positive affect 
C) Negative affect 
D) Positivity offset 
A) Illusory correlation 
B) Positive affect 
C) Negative affect 
D) Positivity offset

Question 4

Why is emotional regulation sometimes considered a waste of effort?

Accepted Answer

A) It can lead to extremes of emotion at the other end of the emotion scale. 
B) It is difficult and best done by engaging professionals. 
C) It rarely works out successfully. 
D) Attempting to change an emotion can make it stronger. 
A) It can lead to extremes of emotion at the other end of the emotion scale. 
B) It is difficult and best done by engaging professionals. 
C) It rarely works out successfully. 
D) Attempting to change an emotion can make it stronger.

Question 5

People do not vary in their inherent ability to express emotional intensity.

Accepted Answer

A) True 
 B)False

Question 6

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Accepted Answer

A) True 
 B)False

Question 7

Discuss how managers can influence moods.

Accepted Answer

Managers can use humour and give their e

Question 8

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

Accepted Answer

A) The validity of EI is suspect. 
B) EI does not predict criteria that matters. 
C) EI cannot be measured. 
D) The concept of EI is too vague. 
A) The validity of EI is suspect. 
B) EI does not predict criteria that matters. 
C) EI cannot be measured. 
D) The concept of EI is too vague.

Question 9

Discuss how emotions may be related to decision making.

Accepted Answer

OB researchers are increasingly finding

Question 10

Which of the following is true about affect?

Accepted Answer

A) In the past,affect was rarely viewed as being constructive. 
B) Researchers believe that affect is fleeting and short-lived. 
C) Affect is an immediate reaction to a person or an event. 
D) Affect is broad,and it encompasses both emotions and moods. 
A) In the past,affect was rarely viewed as being constructive. 
B) Researchers believe that affect is fleeting and short-lived. 
C) Affect is an immediate reaction to a person or an event. 
D) Affect is broad,and it encompasses both emotions and moods.

Question 11

Explain the differences among the following terms: affect,emotions and moods.

Accepted Answer

Affect is a generic term that covers a b

Question 12

Which of the following statements is FALSE?

Accepted Answer

A) Individuals who do poorly in a negotiation develop negative perceptions of their counterpart. 
B) Emotions may impair negotiator performance. 
C) Studies have shown that a negotiator who feigns anger has an advantage over the opponent. 
D) None of the above. 
A) Individuals who do poorly in a negotiation develop negative perceptions of their counterpart. 
B) Emotions may impair negotiator performance. 
C) Studies have shown that a negotiator who feigns anger has an advantage over the opponent. 
D) None of the above.

Question 13

Why shouldn't employees and managers ignore emotions or the events that cause them?

Accepted Answer

A) Because they accumulate. 
B) Because they indicate deep-seated psychological problems. 
C) because they provide valuable insights into how a person's home-life is impacting his or her work-life. 
D) Because they provide valuable insights into how well a person is managing his or her work-life balance. 
A) Because they accumulate. 
B) Because they indicate deep-seated psychological problems. 
C) because they provide valuable insights into how a person's home-life is impacting his or her work-life. 
D) Because they provide valuable insights into how well a person is managing his or her work-life balance.

Question 14

Which of the following is NOT true with respect to the role that emotions play in the workplace?

Accepted Answer

A) There is no single emotional 'set' that all organisations worldwide seek in their employees. 
B) An expectation that an employee is to be 'onstage' at all times is often prescribed in company rules and manuals. 
C) For the most part,in well-managed Western organisations managers strive to keep the organisational climate emotion-free. 
D) A low-status member of a group will have more freedom to convey impatience than will a high-status member. 
A) There is no single emotional 'set' that all organisations worldwide seek in their employees. 
B) An expectation that an employee is to be 'onstage' at all times is often prescribed in company rules and manuals. 
C) For the most part,in well-managed Western organisations managers strive to keep the organisational climate emotion-free. 
D) A low-status member of a group will have more freedom to convey impatience than will a high-status member.

Question 15

People who are better able to determine truthful from accurate information are likely to be experiencing:

Accepted Answer

A) negative moods. 
B) erratic behaviour. 
C) immoral behaviour. 
D) cognitive processes. 
A) negative moods. 
B) erratic behaviour. 
C) immoral behaviour. 
D) cognitive processes.

Question 16

because moods and emotions fluctuate over time,their effect on performance also fluctuates.

Accepted Answer

Moods and emotions play a significant ro

Question 17

What is positivity offset and how does it differ from positive and negative affect?

Accepted Answer

Positivity offset causes most people to

Question 18

Discuss emotional intelligence,its dimensions and its importance for the study of OB.

Accepted Answer

Emotional intelligence refers to the abi

Question 19

Which of the following is a dimension of emotional intelligence?

Accepted Answer

A) detect emotions in others 
B) manage emotional cues 
C) be self-aware 
D) all of the above 
A) detect emotions in others 
B) manage emotional cues 
C) be self-aware 
D) all of the above

Question 20

How do emotions and moods influence decision making?

Accepted Answer

OB researchers are increasingly finding

because emotions,even positive ones,tend to be incompatible with behaviours required to do a job,they typically have a negative influence on job performance.

________ is a generic term that covers a broad range of feelings that people experience.

____________ occurs when people associate two events but,in reality,there is no connection.

Why is emotional regulation sometimes considered a waste of effort?

People do not vary in their inherent ability to express emotional intensity.

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Discuss how managers can influence moods.

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

Discuss how emotions may be related to decision making.

Which of the following is true about affect?

Explain the differences among the following terms: affect,emotions and moods.

Which of the following statements is FALSE?

Why shouldn't employees and managers ignore emotions or the events that cause them?

Which of the following is NOT true with respect to the role that emotions play in the workplace?

People who are better able to determine truthful from accurate information are likely to be experiencing:

because moods and emotions fluctuate over time,their effect on performance also fluctuates.

What is positivity offset and how does it differ from positive and negative affect?

Discuss emotional intelligence,its dimensions and its importance for the study of OB.

Which of the following is a dimension of emotional intelligence?

How do emotions and moods influence decision making?

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters

Exam 5: Emotions and Moods

because emotions,even positive ones,tend to be incompatible with behaviours required to do a job,they typically have a negative influence on job performance.

________ is a generic term that covers a broad range of feelings that people experience.

____________ occurs when people associate two events but,in reality,there is no connection.

Why is emotional regulation sometimes considered a waste of effort?

People do not vary in their inherent ability to express emotional intensity.

Managers should not ignore emotions or the events that cause them,unless they appear to be minor.

Discuss how managers can influence moods.

Emotional intelligence has its critics.Which of the following is NOT an argument used against it?

Discuss how emotions may be related to decision making.

Which of the following is true about affect?

Explain the differences among the following terms: affect,emotions and moods.

Which of the following statements is FALSE?

Why shouldn't employees and managers ignore emotions or the events that cause them?

Which of the following is NOT true with respect to the role that emotions play in the workplace?

People who are better able to determine truthful from accurate information are likely to be experiencing:

because moods and emotions fluctuate over time,their effect on performance also fluctuates.

What is positivity offset and how does it differ from positive and negative affect?

Discuss emotional intelligence,its dimensions and its importance for the study of OB.

Which of the following is a dimension of emotional intelligence?

How do emotions and moods influence decision making?

What Is Organisational Behaviour

The Individual

Attitudes and Job Satisfaction

Personality and Values

Perception and Individual Decision Making

Motivation: From Concept to Application

Foundations of Group Behaviour

Understanding Work Teams

Communication

Leadership

Power and Politics

Conflict and Negotiation

Foundations of Organisational Structure

Organisational Culture

Organisational Change and Stress Management

Filters