Question 1

When developing the Trident Splash,Cadbury faced design problems overcome by

Accepted Answer

A) manufacturability and value engineering. 
B) QFD. 
C) the House of Quality. 
D) CAD. 
E) decision trees. 
A) manufacturability and value engineering. 
B) QFD. 
C) the House of Quality. 
D) CAD. 
E) decision trees.

Question 2

Regal Marine's attempts to keep in touch with customers and respond to the marketplace are made impossible because consumer tastes change and maritime engineering improves.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following product development strategies has the highest risk?

Accepted Answer

A) acquiring the developer 
B) alliances 
C) joint ventures 
D) new internally developed products 
E) purchasing technology 
A) acquiring the developer 
B) alliances 
C) joint ventures 
D) new internally developed products 
E) purchasing technology

Question 4

The components,their description,and the quantity of each required to make one unit of a product are documented on

Accepted Answer

A) a group technology listing. 
B) a route sheet. 
C) a bill of material. 
D) an engineering drawing. 
E) a product menu. 
A) a group technology listing. 
B) a route sheet. 
C) a bill of material. 
D) an engineering drawing. 
E) a product menu.

Question 5

Value analysis takes place

Accepted Answer

A) when the product is selected and designed. 
B) during the initial stages of production when something needs to be done to assure product success. 
C) when the product is first conceived. 
D) during the production process when it is clear the new product is a success. 
E) when the product cost is very low. 
A) when the product is selected and designed. 
B) during the initial stages of production when something needs to be done to assure product success. 
C) when the product is first conceived. 
D) during the production process when it is clear the new product is a success. 
E) when the product cost is very low.

Question 6

Explain the difference between value analysis and value engineering.

Accepted Answer

Value engineering is concerned with redu

Question 7

________ lists products in descending order of the individual dollar contribution to the firm.

Accepted Answer

Product-by

Question 8

Rapidly developing products and moving them to the market is part of time-based competition.

Accepted Answer

A) True 
 B)False

Question 9

In which stage of the product life cycle should product strategy focus on improved cost control?

Accepted Answer

A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation 
A) introduction 
B) growth 
C) maturity 
D) saturation 
E) inflation

Question 10

When constructing a House of Quality,what value is assigned to a "Medium" relationship between the things that we can do?

Accepted Answer

A) 3 
B) 2 
C) 50 
D) 5 
E) 10 
A) 3 
B) 2 
C) 50 
D) 5 
E) 10

Question 11

Computer-aided design (CAD)refers to the use of specialized computer programs to direct and control manufacturing equipment.

Accepted Answer

A) True 
 B)False

Question 12

A process sheet is a type of

Accepted Answer

A) assembly drawing. 
B) assembly chart. 
C) route sheet. 
D) work order. 
E) bill of material. 
A) assembly drawing. 
B) assembly chart. 
C) route sheet. 
D) work order. 
E) bill of material.

Question 13

Which of the following scenarios illustrates a moment that exceeds the customer's expectations?

Accepted Answer

A) an express mail service that guarantees overnight delivery 
B) a flight attendant that responds shortly after being called 
C) a hairdresser that cuts your hair at the right length 
D) a professor that contacts people in several companies to find you a job 
E) a bank that sends you monthly account statements 
A) an express mail service that guarantees overnight delivery 
B) a flight attendant that responds shortly after being called 
C) a hairdresser that cuts your hair at the right length 
D) a professor that contacts people in several companies to find you a job 
E) a bank that sends you monthly account statements

Question 14

A manufacturing plant uses a computerized scanner to measure the inner diameters of the belts it produces to ensure they are within the specifications.This is referred to as

Accepted Answer

A) CAM. 
B) CAD. 
C) QFD. 
D) DFMA. 
E) STEP. 
A) CAM. 
B) CAD. 
C) QFD. 
D) DFMA. 
E) STEP.

Question 15

The analysis tool that helps determine what products to develop,and by what strategy,by listing products in descending order of their individual dollar contribution to the firm is

Accepted Answer

A) decision tree analysis. 
B) Pareto analysis. 
C) breakeven analysis. 
D) product-by-value analysis. 
E) product life cycle analysis. 
A) decision tree analysis. 
B) Pareto analysis. 
C) breakeven analysis. 
D) product-by-value analysis. 
E) product life cycle analysis.

Question 16

________ reviews successful products for improvement during the production process.

Accepted Answer

The answer of ________ reviews successful products for improvement during...

Question 17

Boeing's use of epoxy composites and titanium graphite laminate represent the ethical and environmentally friendly concept of ________.

Accepted Answer

using ligh

Question 18

To view product design from a "systems" perspective,managers must view a product in terms of its impact on ________.

Accepted Answer

The answer of To view product design from a "systems"...

Question 19

Describe the benefits associated with value engineering.

Accepted Answer

Benefits include immediate cost reductio

Question 20

An assembly drawing

Accepted Answer

A) shows,in schematic form,how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component. 
A) shows,in schematic form,how the product is assembled. 
B) shows an exploded view of the product. 
C) lists the operations,including assembly and inspection,necessary to produce the component with the material specified in the bill of material. 
D) provides detailed instructions on how to perform a given task. 
E) describes the dimensions and finish of each component.

Exam 5: Design of Goods and Services

When developing the Trident Splash,Cadbury faced design problems overcome by

Regal Marine's attempts to keep in touch with customers and respond to the marketplace are made impossible because consumer tastes change and maritime engineering improves.

Which of the following product development strategies has the highest risk?

The components,their description,and the quantity of each required to make one unit of a product are documented on

Value analysis takes place

Explain the difference between value analysis and value engineering.

________ lists products in descending order of the individual dollar contribution to the firm.

Rapidly developing products and moving them to the market is part of time-based competition.

In which stage of the product life cycle should product strategy focus on improved cost control?

When constructing a House of Quality,what value is assigned to a "Medium" relationship between the things that we can do?

Computer-aided design (CAD)refers to the use of specialized computer programs to direct and control manufacturing equipment.

A process sheet is a type of

Which of the following scenarios illustrates a moment that exceeds the customer's expectations?

A manufacturing plant uses a computerized scanner to measure the inner diameters of the belts it produces to ensure they are within the specifications.This is referred to as

The analysis tool that helps determine what products to develop,and by what strategy,by listing products in descending order of their individual dollar contribution to the firm is

________ reviews successful products for improvement during the production process.

Boeing's use of epoxy composites and titanium graphite laminate represent the ethical and environmentally friendly concept of ________.

To view product design from a "systems" perspective,managers must view a product in terms of its impact on ________.

Describe the benefits associated with value engineering.

An assembly drawing

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Managing Quality

Statistical Process Control

Process Strategy and Sustainability

Capacity and Constraint Management

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Outsourcing As a Supply-Chain Strategy

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters