Exam 1: Operations and Productivity

Gibson Valves produces cast bronze valves on an assembly line,currently producing 1600 valves per shift.If the production is increased to 2000 valves per shift,labour productivity will increase by

The Ten Critical Decisions of Operations Management include except

The largest contributor to productivity increases is ________,estimated to be responsible for ________ of the annual increase.

Productivity can be improved by

An operations manager is not likely to be involved in

Services are often knowledge-based.Provide two examples,and explain why they are knowledge-based.

The factor responsible for the largest portion of productivity increase in Canada is

Martin Manufacturing has implemented several programs to improve its productivity.They have asked you to evaluate the firm's productivity by comparing this year's performance with last year's.The following data are available: Has Martin Manufacturing improved its productivity during the past year?

All organizations,including service firms such as banks and hospitals,have a production function.

Shewhart's contributions to operations management came during the Scientific Management Era.

SCC (Standards Council of Canada),ISM (Institute for Supply Management),APICS (Association for Operations Management),and PMI (Project Management Institute)are important professional organizations to operations management because they do all of the following except

Operations management is the set of activities that creates value in the form of goods and services by transforming inputs into outputs.

All of the following decisions fall within the scope of operations management except for

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately

A grocery chain is considering the installation of a set of 4 self-checkout lanes.The new self-checkout lane setup will replace 2 old cashier lanes that were staffed by a cashier and bagger on each lane.One cashier mans all 4 self-checkouts (answering questions,checking for un-scanned items,taking coupons,etc).Checkout on the new lanes takes 2 minutes (customers bag their own orders)while checkout with the old lanes took only 45 seconds.In addition the electricity costs for both setups are $.05 per checkout while bagging (material)costs are $.1 per checkout with the old system and $.15 for the new system.The new lanes also require $100 in capital costs.Assume that the lanes are always in use for 8 hours per day (1 shift)and that a worker makes $10/hour. a.How many checkouts did the old system provide in a shift? b.How many checkouts does the new system provide? c.What is the multifactor productivity for each system?

A swimming pool company has 100,000 labour hours available per summer and with a labour productivity of 5 pools per 6,000 hours. a.How many pools can the company install this summer? b.Suppose the multifactor productivity was one pool per $25,000.How much should the company expect to spend this summer constructing the pools?

Who among the following is associated with contributions to quality control in operations management?

Marketing,Production,and ________ are the three functions that all organizations must perform to create goods and services.

As the administrative manager in a law office,you have been asked to develop a system for evaluating the productivity of the 15 lawyers in the office.What difficulties are you going to have in doing this,and how are you going to overcome them?

The Dulac Box plant produces 500 cypress packing boxes in two 10-hour shifts.Due to higher demand,they have decided to operate three 8-hour shifts instead.They are now able to produce 600 boxes per day.What has happened to productivity?