Question 1

Source inspection is inferior to inspection before costly operations.

Accepted Answer

A) True 
 B)False  False

Question 2

Create a Pareto Chart for the following mistakes made in grading an exam.

Accepted Answer

The answer of Create a Pareto Chart for the following...

Question 3

Which of the following statements is false?

Accepted Answer

A) Self-promotion is not a substitute for quality products. 
B) Inferior products harm a firm's profitability and a nation's balance of payments. 
C) Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product. 
D) Quality-be it good or bad-will show up in perceptions about a firm's new products,employment practices,and supplier relations. 
E) Legislation,such as the Consumer Product Safety Act,sets and enforces product standards by banning products that do not meet those standards. 
A) Self-promotion is not a substitute for quality products. 
B) Inferior products harm a firm's profitability and a nation's balance of payments. 
C) Product liability transfers from the manufacturer to the retailer once the retailer accepts delivery of the product. 
D) Quality-be it good or bad-will show up in perceptions about a firm's new products,employment practices,and supplier relations. 
E) Legislation,such as the Consumer Product Safety Act,sets and enforces product standards by banning products that do not meet those standards. C

Question 4

One of Britain's largest children's hospitals working with Ferrari Racing is an example of

Accepted Answer

A) internal benchmarking. 
B) external benchmarking. 
C) Taguchi concepts. 
D) employee empowerment. 
E) corporate responsibility. 
A) internal benchmarking. 
B) external benchmarking. 
C) Taguchi concepts. 
D) employee empowerment. 
E) corporate responsibility.

Question 5

The "four Ms" of cause-and-effect diagrams are

Accepted Answer

A) material,machinery/equipment,manpower,and methods. 
B) material,methods,men,and mental attitude. 
C) named after four quality experts. 
D) material,management,manpower,and motivation. 
E) material,movement,motion,and methods. 
A) material,machinery/equipment,manpower,and methods. 
B) material,methods,men,and mental attitude. 
C) named after four quality experts. 
D) material,management,manpower,and motivation. 
E) material,movement,motion,and methods.

Question 6

The phrase Six Sigma has two meanings.One is statistical,referring to an extremely high process capability;the other is a comprehensive system for achieving and sustaining business success.

Accepted Answer

A) True 
 B)False

Question 7

________ diagrams use a schematic technique to discover possible locations of quality problems.

Accepted Answer

Cause-and-

Question 8

A fishbone diagram is also known as a

Accepted Answer

A) cause-and-effect diagram. 
B) poka-yoke diagram. 
C) Kaizen diagram. 
D) Kanban diagram. 
E) Taguchi diagram. 
A) cause-and-effect diagram. 
B) poka-yoke diagram. 
C) Kaizen diagram. 
D) Kanban diagram. 
E) Taguchi diagram.

Question 9

________ are graphical presentations of data over time that show upper and lower control limits for processes we want to control.

Accepted Answer

The answer of ________ are graphical presentations of data over...

Question 10

Quality is mostly the business of the quality control staff,not ordinary employees.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is not a typical inspection point?

Accepted Answer

A) upon receipt of goods from your supplier 
B) when production or service is complete 
C) before the product is shipped to the customer 
D) at the supplier's plant while the supplier is producing 
E) after a costly process 
A) upon receipt of goods from your supplier 
B) when production or service is complete 
C) before the product is shipped to the customer 
D) at the supplier's plant while the supplier is producing 
E) after a costly process

Question 12

An improvement in quality must necessarily increase costs.

Accepted Answer

A) True 
 B)False

Question 13

What is a poka-yoke? Give an example.

Accepted Answer

A poka-yoke is a foolproof device or tec

Question 14

Identify the five steps of DMAIC.

Accepted Answer

(1)Define the project's purpose,scope,an

Question 15

Marketing issues such as advertising,image,and promotion are important to quality because

Accepted Answer

A) they define for consumers the tangible elements of a service. 
B) the intangible attributes of a product (including any accompanying service)may not be defined by the consumer. 
C) they educate consumers on how to use the product. 
D) they make the product seem more valuable than it really is. 
E) they raise expenses and therefore decrease profitability. 
A) they define for consumers the tangible elements of a service. 
B) the intangible attributes of a product (including any accompanying service)may not be defined by the consumer. 
C) they educate consumers on how to use the product. 
D) they make the product seem more valuable than it really is. 
E) they raise expenses and therefore decrease profitability.

Question 16

Quality "lies in the eyes of the beholder" is

Accepted Answer

A) an unrealistic definition of quality. 
B) a user-based definition of quality. 
C) a manufacturing-based definition of quality. 
D) a product-based definition of quality. 
E) the definition proposed by the American Society for Quality. 
A) an unrealistic definition of quality. 
B) a user-based definition of quality. 
C) a manufacturing-based definition of quality. 
D) a product-based definition of quality. 
E) the definition proposed by the American Society for Quality.

Question 17

Canada's military training centre in Goose Bay is an example of the application of

Accepted Answer

A) ISO 9000. 
B) ISO 14001. 
C) TQM. 
D) ISO 24700. 
E) SPC. 
A) ISO 9000. 
B) ISO 14001. 
C) TQM. 
D) ISO 24700. 
E) SPC.

Question 18

Conforming to standards is the focus of the product-based definition of quality.

Accepted Answer

A) True 
 B)False

Question 19

________ is a set of environmental standards developed by the International Standards Organization.

Accepted Answer

The answer of ________ is a set of environmental standards...

Question 20

Which of the determinants of service quality involves performing the service right the first time?

Accepted Answer

A) access 
B) courtesy 
C) credibility 
D) reliability 
E) responsiveness 
A) access 
B) courtesy 
C) credibility 
D) reliability 
E) responsiveness

Exam 6: Managing Quality

Source inspection is inferior to inspection before costly operations.

Create a Pareto Chart for the following mistakes made in grading an exam.

Which of the following statements is false?

One of Britain's largest children's hospitals working with Ferrari Racing is an example of

The "four Ms" of cause-and-effect diagrams are

The phrase Six Sigma has two meanings.One is statistical,referring to an extremely high process capability;the other is a comprehensive system for achieving and sustaining business success.

________ diagrams use a schematic technique to discover possible locations of quality problems.

A fishbone diagram is also known as a

________ are graphical presentations of data over time that show upper and lower control limits for processes we want to control.

Quality is mostly the business of the quality control staff,not ordinary employees.

Which of the following is not a typical inspection point?

An improvement in quality must necessarily increase costs.

What is a poka-yoke? Give an example.

Identify the five steps of DMAIC.

Marketing issues such as advertising,image,and promotion are important to quality because

Quality "lies in the eyes of the beholder" is

Canada's military training centre in Goose Bay is an example of the application of

Conforming to standards is the focus of the product-based definition of quality.

________ is a set of environmental standards developed by the International Standards Organization.

Which of the determinants of service quality involves performing the service right the first time?

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters