Question 1

The service sector makes up approximately what percentage of all jobs in the United States?

Accepted Answer

A) 12% 
B) 40% 
C) 66% 
D) 79% 
E) 90% 
A) 12% 
B) 40% 
C) 66% 
D) 79% 
E) 90% D

Question 2

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Accepted Answer

He believed that management should be more responsible for matching employees to the right job,providing the proper training,providing proper work methods and tools,and establishing legitimate incentives for work to be accomplished.

Question 3

Why are operations managers faced with ethical and social challenges?

Accepted Answer

Businesses have diverse stakeholders,which include owners,employees,lenders,and distributors.These stakeholders hold conflicting perspectives.

Question 4

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Accepted Answer

A) True 
 B)False

Question 5

Reasons to study Operations Management include learning about all of the following except

Accepted Answer

A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) how to market a product. 
A) how people organize themselves for productive enterprise. 
B) how goods and services are produced. 
C) what operations managers do. 
D) a costly part of the enterprise. 
E) how to market a product.

Question 6

Which of the following services is least likely to be unique,i.e. ,customized to a particular individual's needs?

Accepted Answer

A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting 
A) dental care 
B) hairdressing 
C) legal services 
D) elementary education 
E) computer consulting

Question 7

Firm A operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

Accepted Answer

A) less than 2 hours 
B) between 9 and 10 hours 
C) between 2 and 6 hours 
D) between 6 and 8 hours 
E) between 8 and 9 hours 
A) less than 2 hours 
B) between 9 and 10 hours 
C) between 2 and 6 hours 
D) between 6 and 8 hours 
E) between 8 and 9 hours

Question 8

What are some of the ethical and social challenges faced by operations managers?

Accepted Answer

Efficiently developing and pro

Question 9

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Accepted Answer

A) 2% 
B) 5% 
C) 10% 
D) 20% 
E) 50% 
A) 2% 
B) 5% 
C) 10% 
D) 20% 
E) 50%

Question 10

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Accepted Answer

A) True 
 B)False

Question 11

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

Accepted Answer

A) True 
 B)False

Question 12

SCC (Standards Council of Canada),ISM (Institute for Supply Management),APICS (Association for Operations Management),and PMI (Project Management Institute)are important professional organizations to operations management because they do all of the following except

Accepted Answer

A) provide certification for professionals. 
B) allow professionals to keep up with industry developments. 
C) facilitate professional networking. 
D) provide opportunities to enhance your education. 
E) act as employment agencies for professionals. 
A) provide certification for professionals. 
B) allow professionals to keep up with industry developments. 
C) facilitate professional networking. 
D) provide opportunities to enhance your education. 
E) act as employment agencies for professionals.

Question 13

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately

Accepted Answer

A) 32.5 boxes/hr. 
B) 40.6 boxes/hr. 
C) 62.5 boxes/hr. 
D) 81.25 boxes/hr. 
E) 300 boxes/hr. 
A) 32.5 boxes/hr. 
B) 40.6 boxes/hr. 
C) 62.5 boxes/hr. 
D) 81.25 boxes/hr. 
E) 300 boxes/hr.

Question 14

A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical)fallen?

Accepted Answer

A) 0% 
B) 10% 
C) 15% 
D) 25% 
E) 33% 
A) 0% 
B) 10% 
C) 15% 
D) 25% 
E) 33%

Question 15

Mark's Ceramics spent $4000 on a new kiln last year in the belief that it would cut energy usage 25% over the old kiln.This kiln is an oven that turns "greenware" into finished pottery.Mark is concerned that the new kiln requires extra labour hours for its operation.Mark wants to check the energy savings of the new oven,and also to look over other measures of their productivity to see if the change really was beneficial.Mark has the following data to work with:
   Were the modifications beneficial?

Accepted Answer

The energy modifications did n

Question 16

The Dulac Box plant produces wooden packing boxes to be used in the local seafood industry.Current operations allow the company to make 500 boxes per day,in two 8-hour shifts (250 boxes per shift).The company has introduced some moderate changes in equipment,and conducted appropriate job training,so that production levels have risen to 300 boxes per shift.Labour costs average $10 per hour for each of the 5 full-time workers on each shift.Capital costs were previously $3,000 per day,and rose to $3,200 per day with the equipment modifications.Energy costs were unchanged by the modifications,at $400 per day.What is the firm's multifactor productivity before and after the changes?

Accepted Answer

MFP before: 500 boxes / ($10 ×

Question 17

How do services differ from goods? Identify five ways.

Accepted Answer

Pick from the following: a service is us

Question 18

Walter Shewhart is listed among the important people of operations management because of his contributions to

Accepted Answer

A) assembly line production. 
B) measuring the productivity in the service sector. 
C) just-in-time inventory methods. 
D) statistical quality control. 
E) project management techniques. 
A) assembly line production. 
B) measuring the productivity in the service sector. 
C) just-in-time inventory methods. 
D) statistical quality control. 
E) project management techniques.

Question 19

Among the ethical and social challenges facing operations managers are

Accepted Answer

A) honoring financial commitments. 
B) maintaining a sustainable environment. 
C) developing low-cost products. 
D) providing an efficient workplace. 
E) all of the above. 
A) honoring financial commitments. 
B) maintaining a sustainable environment. 
C) developing low-cost products. 
D) providing an efficient workplace. 
E) all of the above.

Question 20

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is

Accepted Answer

A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr. 
A) 2 valves/hr. 
B) 40 valves/hr. 
C) 80 valves/hr. 
D) 200 valves/hr. 
E) 1600 valves/hr.

Exam 1: Operations and Productivity

The service sector makes up approximately what percentage of all jobs in the United States?

Identify the items that Fredrick W.Taylor believed management should be more responsible for.

Why are operations managers faced with ethical and social challenges?

One reason to study operations management is to learn how people organize themselves for productive enterprise.

Reasons to study Operations Management include learning about all of the following except

Which of the following services is least likely to be unique,i.e. ,customized to a particular individual's needs?

Firm A operates 10 hours each day,producing 100 parts/hour.If productivity were increased 20%,how many hours would the plant have to work to produce 1000 parts?

What are some of the ethical and social challenges faced by operations managers?

Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

A knowledge society is one that has migrated from work based on knowledge to one based on manual work.

Productivity is the total value of all inputs to the transformation process divided by the total value of the outputs produced.

SCC (Standards Council of Canada),ISM (Institute for Supply Management),APICS (Association for Operations Management),and PMI (Project Management Institute)are important professional organizations to operations management because they do all of the following except

The Dulac Box plant works two 8-hour shifts each day.In the past,500 cypress packing boxes were produced by the end of each day.The use of new technology has enabled them to increase productivity by 30%.Productivity is now approximately

A cleaning company uses 10 lbs each of chemicals A,B and C for each house it cleans.After some quality complaints,the company has decided to increase its use of chemical A by an additional 10 lbs for each house.By what % has productivity (houses per pound of chemical)fallen?

How do services differ from goods? Identify five ways.

Walter Shewhart is listed among the important people of operations management because of his contributions to

Among the ethical and social challenges facing operations managers are

Gibson Valves produces cast bronze valves on an assembly line.If 1600 valves are produced in an 8-hour shift,the productivity of the line is

Operations Strategy in a Global Environment

Project Management

Forecasting

Sustainability in the Supply Chain and Design of Goods and Services

Managing Quality

Process Strategy and Sustainability

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrpand ERP

Short-Term Scheduling

Jit and Lean Operations

Maintenance and Reliability

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters