Exam 9: Developing New Products and Services

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In addition to seeking ideas from more well-known sources,organizations also get ideas from universities,inventors,and small nontraditional firms.For example,inventor Gary Schwartzberg sold his idea for __________ to Kraft Foods,Inc.

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The dimension of service quality called __________ is knowledge and courtesy of employees and their ability to convey trust and confidence.

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The __________ is the unique identification number that defines an item for ordering or inventory purposes.

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Parallel development is the simultaneous development of both

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Advertising is important for products such as Butterfinger candy bars and Dasani bottled water that are purchased frequently and at relatively low cost.Also,wide distribution in retail outlets is essential.Why?

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What do a security guard,a plumber,and a management consultant have in common?

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One of the six ORGANIZATION-RELATED problems that can cause new-product failures is __________.

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Which of the following is MOST LIKELY to be an example of an unsought product?

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Why are inventory of services different from that of goods?

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The Vermont Teddy Bear Company sells handmade Teddy bears designed to be given as gifts for almost every occasion imaginable.The Love Bandit Bear is designed for people to give to each other on Valentine's Day.The unique identification number that the Vermont Teddy Bear Company uses to distinguish this Teddy bear from the others in its product line for ordering and inventory purposes is called a(n)

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Idea generation refers to

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Napster was the first software that allowed an individual to easily search for and exchange MP3 music files with other individuals (in some cases illegally).When it was introduced,Napster would have been an example of a

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A product can be classified as "new" if it __________ from existing products.

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The screening and evaluation stage of the new-product process involves

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With respect to price and availability,shopping products are likely to be

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The four I's of services consist of

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Audiences are allowed to preview actual movies (a "sneak preview")such as The Avengers and The Hunger Games so that changes might be made before they are released to the general public during which stage of the new-product process?

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An extremely large machine for producing sheet metal from steel ingots would be classified as which kind of business products?

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Among business products,examples of supplies are

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A discontinuous innovation is a product that

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