Question 1

Smooth FM Radio uses a __________ approach when it mixes pre-recorded local segments with its national music blocks.

Accepted Answer

A)  mass customization 
B)  product focus 
C)  process focus 
D)  repetitive focus 
E)  both D and A 
A)  mass customization 
B)  product focus 
C)  process focus 
D)  repetitive focus 
E)  both D and A

Question 2

Explain, in your own words, what a flexible manufacturing system is. List the benefits of flexible manufacturing systems.

Accepted Answer

An FMS is a system using an automated wo

Question 3

Which of the following phrases best describes process focus?

Accepted Answer

A)  low volume, high variety 
B)  finished goods are usually made to a forecast and stored 
C)  operators are modestly skilled 
D)  high fixed costs, low variable costs 
E)  raw material inventories are low relative to the value of the product 
A)  low volume, high variety 
B)  finished goods are usually made to a forecast and stored 
C)  operators are modestly skilled 
D)  high fixed costs, low variable costs 
E)  raw material inventories are low relative to the value of the product

Question 4

__________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

Accepted Answer

Service bl

Question 5

The use of information technology to monitor and control a physical process is known as

Accepted Answer

A)  process control 
B)  computer-aided design 
C)  information numeric control 
D)  numeric control 
E)  none of the above 
A)  process control 
B)  computer-aided design 
C)  information numeric control 
D)  numeric control 
E)  none of the above

Question 6

In process-focused facilities, equipment utilization is low.

Accepted Answer

A) True 
 B)False

Question 7

An assembly line is an example of a

Accepted Answer

A)  product-focused process 
B)  process-focused process 
C)  repetitive process 
D)  line process 
E)  specialized process 
A)  product-focused process 
B)  process-focused process 
C)  repetitive process 
D)  line process 
E)  specialized process

Question 8

The assembly line is a classic example of a repetitive process.

Accepted Answer

A) True 
 B)False

Question 9

__________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

Accepted Answer

Automated

Question 10

A firm's process strategy is its approach to transforming resources into goods and services.

Accepted Answer

A) True 
 B)False

Question 11

Making environmentally sound products through efficient processes

Accepted Answer

A)  is unprofitable, as long as recyclable materials prices are soft 
B)  is known as lean manufacturing 
C)  can still be profitable 
D)  is easier for repetitive processes than for product-focused processes 
E)  none of the above 
A)  is unprofitable, as long as recyclable materials prices are soft 
B)  is known as lean manufacturing 
C)  can still be profitable 
D)  is easier for repetitive processes than for product-focused processes 
E)  none of the above

Question 12

Provide an example of the postponement strategy for improving service productivity.

Accepted Answer

The postponement strategy refers to cust

Question 13

Which of the following is not a strategy for improving service productivity?

Accepted Answer

A)  self-service 
B)  automation 
C)  scheduling 
D)  separation 
E)  mass customization 
A)  self-service 
B)  automation 
C)  scheduling 
D)  separation 
E)  mass customization

Question 14

Which of the following is true regarding the concept of flexibility?

Accepted Answer

A)  It is the ability to change production rates with little penalty in time, cost, or customer value. 
B)  It can be accomplished with sophisticated electronic equipment. 
C)  It may involve modular, movable, even cheap equipment. 
D)  All of the above are true. 
E)  None of the above is true. 
A)  It is the ability to change production rates with little penalty in time, cost, or customer value. 
B)  It can be accomplished with sophisticated electronic equipment. 
C)  It may involve modular, movable, even cheap equipment. 
D)  All of the above are true. 
E)  None of the above is true.

Question 15

Computer-integrated manufacturing (CIM) includes manufacturing systems that have

Accepted Answer

A)  computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated 
B)  transaction processing, management information systems, and decision support systems integrated 
C)  automated guided vehicles, robots, and process control 
D)  robots, automated guided vehicles, and transfer equipment 
E)  all of the above 
A)  computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated 
B)  transaction processing, management information systems, and decision support systems integrated 
C)  automated guided vehicles, robots, and process control 
D)  robots, automated guided vehicles, and transfer equipment 
E)  all of the above

Question 16

__________ involves the ability to respond with little penalty in time, cost, or customer value.

Accepted Answer

The answer of __________ involves the ability to respond with...

Question 17

Utilization in process-oriented facilities is frequently low because

Accepted Answer

A)  the postponement strategy for improving service productivity is being used 
B)  scheduling in process-oriented facilities is not very complex 
C)  with high fixed costs, utilization is not very important 
D)  excess capacity for peak demands is desirable 
E)  low raw material inventories cause machines to be idled 
A)  the postponement strategy for improving service productivity is being used 
B)  scheduling in process-oriented facilities is not very complex 
C)  with high fixed costs, utilization is not very important 
D)  excess capacity for peak demands is desirable 
E)  low raw material inventories cause machines to be idled

Question 18

One fundamental difference between a process chart and a process map is that

Accepted Answer

A)  the process chart uses a time dimension, while a process map is not time-oriented 
B)  the process chart includes the supply chain, while the process map stays within an organization 
C)  the process chart is more like a table, while the process map is more like a schematic diagram 
D)  the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer 
E)  None of these is true, because a process chart and a process map are the same thing. 
A)  the process chart uses a time dimension, while a process map is not time-oriented 
B)  the process chart includes the supply chain, while the process map stays within an organization 
C)  the process chart is more like a table, while the process map is more like a schematic diagram 
D)  the process chart focuses on the customer and on the provider's interaction with the customer, while the process map does not deal directly with the customer 
E)  None of these is true, because a process chart and a process map are the same thing.

Question 19

Which one of the following technologies is used only for material handling, not actual production or assembly?

Accepted Answer

A)  robots 
B)  CNC 
C)  CAD 
D)  AGVs 
E)  FMS 
A)  robots 
B)  CNC 
C)  CAD 
D)  AGVs 
E)  FMS

Question 20

The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization.

Accepted Answer

A) True 
 B)False

Exam 7: Process Strategy

Smooth FM Radio uses a __________ approach when it mixes pre-recorded local segments with its national music blocks.

Explain, in your own words, what a flexible manufacturing system is. List the benefits of flexible manufacturing systems.

Which of the following phrases best describes process focus?

__________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer.

The use of information technology to monitor and control a physical process is known as

In process-focused facilities, equipment utilization is low.

An assembly line is an example of a

The assembly line is a classic example of a repetitive process.

__________ is a computer-controlled warehouse that provides for the automatic placement of parts into and from designated places within the warehouse.

A firm's process strategy is its approach to transforming resources into goods and services.

Making environmentally sound products through efficient processes

Provide an example of the postponement strategy for improving service productivity.

Which of the following is not a strategy for improving service productivity?

Which of the following is true regarding the concept of flexibility?

Computer-integrated manufacturing (CIM) includes manufacturing systems that have

__________ involves the ability to respond with little penalty in time, cost, or customer value.

Utilization in process-oriented facilities is frequently low because

One fundamental difference between a process chart and a process map is that

Which one of the following technologies is used only for material handling, not actual production or assembly?

The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

Filters