Question 1

A(n) __________ uses an automated work cell controlled by electronic signals from a common centralized computer facility.

Accepted Answer

flexible m

Question 2

A drawing of the movement of material, product, or people is a

Accepted Answer

A)  flowchart 
B)  process chart 
C)  service blueprint 
D)  process map 
E)  none of the above 
A)  flowchart 
B)  process chart 
C)  service blueprint 
D)  process map 
E)  none of the above

Question 3

Which of the following companies use a mass customization approach?

Accepted Answer

A)  Dell 
B)  Align Technology 
C)  Frito-Lay 
D)  Arnold Palmer hospital 
E)  A and B 
A)  Dell 
B)  Align Technology 
C)  Frito-Lay 
D)  Arnold Palmer hospital 
E)  A and B

Question 4

What is mass customization?

Accepted Answer

Mass customization is rapid, low-cost pr

Question 5

Compare an intermittent process to a continuous process on the basis of variety, volume, equipment utilization, and inventory.

Accepted Answer

Intermittent has high variety, low volum

Question 6

Name the four basic process strategies; describe them in a complete sentence or two each.

Accepted Answer

The four process strategies are process

Question 7

Which of the following is true regarding vision systems?

Accepted Answer

A)  They are consistently accurate. 
B)  They are modest in cost. 
C)  They do not become bored. 
D)  All of the above are true. 
E)  None of the above is true. 
A)  They are consistently accurate. 
B)  They are modest in cost. 
C)  They do not become bored. 
D)  All of the above are true. 
E)  None of the above is true.

Question 8

How are modules useful in manufacturing processes?

Accepted Answer

Modules are parts or components of a pro

Question 9

One of the similarities between repetitive focus and mass customization is

Accepted Answer

A)  the wide variety of outputs 
B)  module inputs 
C)  the process layout 
D)  the standard cost 
E)  the high volume of outputs 
A)  the wide variety of outputs 
B)  module inputs 
C)  the process layout 
D)  the standard cost 
E)  the high volume of outputs

Question 10

Why is equipment utilization in process-focused service industries often low?

Accepted Answer

Equipment utilization is low b

Question 11

One essential ingredient of mass customization is modular design.

Accepted Answer

A) True 
 B)False

Question 12

Why is Harley-Davidson identified as a repetitive manufacturer, not a mass customizer?

Accepted Answer

Harley-Davidson manufactures a variety o

Question 13

Flexibility can be achieved with

Accepted Answer

A)  movable equipment 
B)  inexpensive equipment 
C)  sophisticated electronic equipment 
D)  modular equipment 
E)  all of the above 
A)  movable equipment 
B)  inexpensive equipment 
C)  sophisticated electronic equipment 
D)  modular equipment 
E)  all of the above

Question 14

The four R's of sustainability do not include

Accepted Answer

A)  recycling 
B)  resources 
C)  regulations 
D)  reputation 
E)  responsibility 
A)  recycling 
B)  resources 
C)  regulations 
D)  reputation 
E)  responsibility

Question 15

Why do modern operations managers look for flexibility in their equipment?

Accepted Answer

Flexibility in equipment provi

Question 16

Bridget is considering how to get to work over the summer. She has two options. Option A is to buy a seasonal bus pass for $100. Option B is to pay $.25 for each ride. Identify the fixed and variable costs for each option. If she has to ride both to and from work, how many days of work would it take for the seasonal pass to cost the same amount as Option B?

Accepted Answer

Option A: VC=0 FC=100
Option B

Question 17

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Accepted Answer

A) True 
 B)False

Question 18

Service blueprinting

Accepted Answer

A)  provides the basis to negotiate prices with suppliers 
B)  mimics the way people communicate 
C)  determines the best time for each step in the process 
D)  focuses on the provider's interaction with the customer 
E)  shows how Ishikawa techniques can be added to improve quality 
A)  provides the basis to negotiate prices with suppliers 
B)  mimics the way people communicate 
C)  determines the best time for each step in the process 
D)  focuses on the provider's interaction with the customer 
E)  shows how Ishikawa techniques can be added to improve quality

Question 19

Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds?

Accepted Answer

A)  ASRS 
B)  AGV 
C)  CAD/CAM 
D)  RFID 
E)  FMS 
A)  ASRS 
B)  AGV 
C)  CAD/CAM 
D)  RFID 
E)  FMS

Question 20

Describe Value-Stream Mapping. Explain how it is different from process mapping.

Accepted Answer

Value-Stream Mapping is a variation on t

Exam 7: Process Strategy

A(n) __________ uses an automated work cell controlled by electronic signals from a common centralized computer facility.

A drawing of the movement of material, product, or people is a

Which of the following companies use a mass customization approach?

What is mass customization?

Compare an intermittent process to a continuous process on the basis of variety, volume, equipment utilization, and inventory.

Name the four basic process strategies; describe them in a complete sentence or two each.

Which of the following is true regarding vision systems?

How are modules useful in manufacturing processes?

One of the similarities between repetitive focus and mass customization is

Why is equipment utilization in process-focused service industries often low?

One essential ingredient of mass customization is modular design.

Why is Harley-Davidson identified as a repetitive manufacturer, not a mass customizer?

Flexibility can be achieved with

The four R's of sustainability do not include

Why do modern operations managers look for flexibility in their equipment?

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Service blueprinting

Which of the following technologies would enable a cashier to scan the entire contents of a shopping cart in seconds?

Describe Value-Stream Mapping. Explain how it is different from process mapping.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources, Job Design, and Work Measurement

Supply-Chain Management

Inventory Management

Aggregate Planning

Material Requirements Planning Mrp and Erp

Short-Term Scheduling

Just-In-Time and Lean Options

Maintenance and Reliability

Statistical Tools for Managers

Acceptance Sampling

The Simplex Method of Linear Programming

The Modi and Vam Methods of Solving Transportation Problems

Vehicle Routing and Scheduling

Managing Quality

Process Strategy

Supply-Chain Management

Vehicle Routing and Scheduling

Filters