Question 1

Identify the typical elements in a process control system.

Accepted Answer

Sensors collect data,which are read on a

Question 2

Intermittent processes are organized around processes.

Accepted Answer

A) True 
 B)False

Question 3

Optical checkout scanners and ATMs are examples of technology's impact on services.

Accepted Answer

A) True 
 B)False

Question 4

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

Accepted Answer

A) True 
 B)False

Question 5

In mass service and professional service,the operations manager should focus extensively on:

Accepted Answer

A) automation. 
B) equipment maintenance. 
C) sophisticated scheduling. 
D) human resources. 
E) cost-cutting initiatives. 
A) automation. 
B) equipment maintenance. 
C) sophisticated scheduling. 
D) human resources. 
E) cost-cutting initiatives.

Question 6

Kirstin is thinking about opening a Chinese restaurant and needs to buy a rice cooker.Machine A has fixed costs of $100 and variable costs of $1/pound.Machine B has fixed costs of $500 and variable costs of $.1/pound.If Kirstin plans to sell 100 pounds of rice,which machine should she choose? What is the cross-over point?

Accepted Answer

Machine A costs 100 + 1(100)=

Question 7

In process-focused facilities,utilization of facilities is low.

Accepted Answer

A) True 
 B)False

Question 8

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

Accepted Answer

A) process,mass customization;repetitive,product 
B) product,mass customization;repetitive,process 
C) product,process;repetitive,mass customization 
D) repetitive,product;mass customization,process 
E) repetitive,process;mass customization,product 
A) process,mass customization;repetitive,product 
B) product,mass customization;repetitive,process 
C) product,process;repetitive,mass customization 
D) repetitive,product;mass customization,process 
E) repetitive,process;mass customization,product

Question 9

The crossover point is that production quantity where:

Accepted Answer

A) variable costs of one process equal the variable costs of another process. 
B) fixed costs of a process are equal to its variable costs. 
C) total costs equal total revenues for a process. 
D) total costs for one process equal total costs for another process. 
E) the process no longer loses money. 
A) variable costs of one process equal the variable costs of another process. 
B) fixed costs of a process are equal to its variable costs. 
C) total costs equal total revenues for a process. 
D) total costs for one process equal total costs for another process. 
E) the process no longer loses money.

Question 10

A job shop is an example of a(n):

Accepted Answer

A) repetitive process. 
B) continuous process. 
C) line process. 
D) intermittent process. 
E) specialized process. 
A) repetitive process. 
B) continuous process. 
C) line process. 
D) intermittent process. 
E) specialized process.

Question 11

Which of the following phrases best describes product focus?

Accepted Answer

A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory 
A) low volume,high variety 
B) Finished goods are usually made to order. 
C) Processes are designed to perform a wide variety of activities. 
D) high fixed costs,low variable costs 
E) high inventory

Question 12

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Accepted Answer

A) True 
 B)False

Question 13

Advances in technology:

Accepted Answer

A) have impacted the manufacturing sector only. 
B) have had only a limited impact on services. 
C) have failed to change the level of customer interaction with an organization. 
D) have had a dramatic impact on customer interaction with services and with products. 
E) have dramatically changed health care,but have not changed retailing. 
A) have impacted the manufacturing sector only. 
B) have had only a limited impact on services. 
C) have failed to change the level of customer interaction with an organization. 
D) have had a dramatic impact on customer interaction with services and with products. 
E) have dramatically changed health care,but have not changed retailing.

Question 14

Big John's Manufacturing currently produces its lead product on a machine that has a variable cost of $0.32 per unit,and fixed costs of $75,000.Big John is considering purchasing a new machine that would drop the variable cost to $.28 per unit,but has fixed costs of $150,000.What is the cross-over point between the two machines?

Accepted Answer

The answer of Big John's Manufacturing currently produces its lead...

Question 15

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Accepted Answer

A) True 
 B)False

Question 16

Service blueprinting:

Accepted Answer

A) provides the basis to negotiate prices with suppliers. 
B) mimics the way people communicate. 
C) determines the best time for each step in the process. 
D) focuses on the provider's interaction with the customer. 
E) uses the schematic of a house to diagram a service process. 
A) provides the basis to negotiate prices with suppliers. 
B) mimics the way people communicate. 
C) determines the best time for each step in the process. 
D) focuses on the provider's interaction with the customer. 
E) uses the schematic of a house to diagram a service process.

Question 17

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Accepted Answer

A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS 
A) ASRS 
B) AGV 
C) CAD/CAM 
D) RFID 
E) FMS

Question 18

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Accepted Answer

A) AGV 
B) CAD/CAM 
C) CIM 
D) ASRS 
E) FMS 
A) AGV 
B) CAD/CAM 
C) CIM 
D) ASRS 
E) FMS

Question 19

Arnold Palmer Hospital uses which focus?

Accepted Answer

A) process 
B) repetitive 
C) product 
D) mass customization 
E) A and D 
A) process 
B) repetitive 
C) product 
D) mass customization 
E) A and D

Question 20

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

Accepted Answer

A) True 
 B)False

Exam 7: Process Strategy

Identify the typical elements in a process control system.

Intermittent processes are organized around processes.

Optical checkout scanners and ATMs are examples of technology's impact on services.

An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer.

In mass service and professional service,the operations manager should focus extensively on:

In process-focused facilities,utilization of facilities is low.

Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches.

The crossover point is that production quantity where:

A job shop is an example of a(n):

Which of the following phrases best describes product focus?

Service blueprinting is a process analysis technique that focuses on the customer and the provider's interaction with the customer.

Advances in technology:

A value-stream map includes both (1)inventory quantities,and (2)symbols for customers and suppliers.

Service blueprinting:

Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds?

Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse?

Arnold Palmer Hospital uses which focus?

One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities.

Operations and Productivity

Operations Strategy in a Global Environment

Project Management

Forecasting

Design of Goods and Services

Managing Quality

Location Strategies

Layout Strategies

Human Resources,job Design,and Work Measurement

Supply Chain Management

Inventory Management

Aggregate Planning and Sop

Material Requirements Planning Mrpand Erp

Short-Term Scheduling

Jit,tps,and Lean Operations

Maintenance and Reliability

Sustainability in the Supply Chain

Statistical Process Control

Capacity and Constraint Management

Supply Chain Management Analytics

Decision-Making Tools

Linear Programming

Transportation Models

Waiting-Line Models

Learning Curves

Simulation

Filters

Goods made to order are typical of and approaches while goods made to forecast are typical of and approaches.