Exam 8: C: Managing Conflict in Relationships

What is the difference between probing and playing devil's advocate?

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Question 1

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Probing means to ask questions to elicit specific answers, whereas playing devil's advocate means to point out worst-case scenarios to encourage thought and debate about the issue.

Provide a brief example (real or hypothetical) to illustrate identity management as a form of provocation.

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Question 2

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Examples will vary but should represent someone being insulted-having his or her identity threatened in some way.

From your own experiences, provide an example of a conflict that was triggered by unbalanced costs and rewards.

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Question 3

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Examples will vary but should represent two or more people vying for access to some resource.

What are the three benefits of engaging in productive conflict?

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Question 4

List two cooperative strategies that can be used to effectively manage conflict.

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Question 5

In a single sentence, explain why compromise isn't considered a win-win approach to conflict management.

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Question 6

List three of the five forms of provocation identified in your textbook.

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Question 7

Contrast an uncertain versus a defensive communication climate.

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Question 8

Describe the destructive tendency called taking conflict personally (TCP).

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Question 9

What is the difference between conflict and conflict management?

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Question 10

What is the difference between flaming and trolling in the context of online conflict?

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Question 11

Provide a brief example of a conflict you have managed through compromise. Answer Key

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Question 12

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Exam 8: C: Managing Conflict in Relationships

What is the difference between probing and playing devil's advocate?

Provide a brief example (real or hypothetical) to illustrate identity management as a form of provocation.

From your own experiences, provide an example of a conflict that was triggered by unbalanced costs and rewards.

What are the three benefits of engaging in productive conflict?

List two cooperative strategies that can be used to effectively manage conflict.

In a single sentence, explain why compromise isn't considered a win-win approach to conflict management.

List three of the five forms of provocation identified in your textbook.

Contrast an uncertain versus a defensive communication climate.

Describe the destructive tendency called taking conflict personally (TCP).

What is the difference between conflict and conflict management?

What is the difference between flaming and trolling in the context of online conflict?

Provide a brief example of a conflict you have managed through compromise. Answer Key

A: Communication: Essential Human Behavior

B: Communication: Essential Human Behavior

C: Communication: Essential Human Behavior

D: Communication: Essential Human Behavior

A: Perceiving the Self and Others

B: Perceiving the Self and Others

C: Perceiving the Self and Others

D: Perceiving the Self and Others

A: Communication and Culture

B: Communication and Culture

C: Communication and Culture

D: Communication and Culture

A: Verbal Communication

B: Verbal Communication

C: Verbal Communication

D: Verbal Communication

A: Nonverbal Communication

B: Nonverbal Communication

C: Nonverbal Communication

D: Nonverbal Communication

A: Listening

B: Listening

C: Listening

A: Developing and Maintaining Relationships

B: Developing and Maintaining Relationships

C: Developing and Maintaining Relationships

D: Developing and Maintaining Relationships

A: Managing Conflict in Relationships

B: Managing Conflict in Relationships

D: Managing Conflict in Relationships

A: Communicating in Groups

B: Communicating in Groups

C: Communicating in Groups

D: Communicating in Groups

A: leadership and Decision Making in Groups

B: leadership and Decision Making in Groups

C: leadership and Decision Making in Groups

D: Leadership and Decision Making in Groups

A: Communicating in Organizations

B: Communicating in Organizations

C: Communicating in Organizations

D: Communicating in Organizations

A: Preparing and Researching Presentations

B: Preparing and Researching Presentations

C: Preparing and Researching Presentations

D: Preparing and Researching Presentations

A: Organizing, Outlining, and Writing Presentations

B: Organizing, Outlining, and Writing Presentations

C: Organizing, Outlining, and Writing Presentations

D: Organizing, Outlining, and Writing Presentations

A: Delivering Presentations

B: Delivering Presentations

C: Delivering Presentations

D: Delivering Presentations

A: Informative Speaking

B: Informative Speaking

C: Informative Speaking

D: Informative Speaking

A: Persuasive Speaking

B: Persuasive Speaking

C: Persuasive Speaking

D: Persuasive Speaking

Mastering the Interview Process: Types, Structure, and Strategies

Interview Types and Techniques

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Interviewing Techniques and Strategies

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