Question 1

The second building block of a quality system is culture.

Accepted Answer

A) True 
 B)False

Question 2

Familiarization is one of the steps of quality auditing.

Accepted Answer

A) True 
 B)False

Question 3

Conditional measures are the documents relating to processes.

Accepted Answer

A) True 
 B)False

Question 4

Quality audits are defined as internal assessment tools used to identify areas for improvement.

Accepted Answer

A) True 
 B)False

Question 5

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

Accepted Answer

A)  investigating 
B)  benchmarking 
C)  categorizing 
D)  surveying 
E)  evaluating 
A)  investigating 
B)  benchmarking 
C)  categorizing 
D)  surveying 
E)  evaluating

Question 6

Auditing ________ guide the auditor.

Accepted Answer

A)  standards 
B)  principles 
C)  procedures 
D)  outcomes 
E)  capabilities 
A)  standards 
B)  principles 
C)  procedures 
D)  outcomes 
E)  capabilities

Question 7

A company's profitability is not affected by customer retention.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is not an example of an auditing standard?

Accepted Answer

A)  The audit must be performed by a person having adequate technical training and proficiency as an auditor. 
B)  In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint." 
C)  Professional care is to be exercised in the performance of the examination and in the preparation of the report. 
D)  The auditor should be politically conservative. 
E)  None of the above 
A)  The audit must be performed by a person having adequate technical training and proficiency as an auditor. 
B)  In all matters relating to the assignment, independence in mental attitude is to be maintained by the auditor so as to establish the "third-party viewpoint." 
C)  Professional care is to be exercised in the performance of the examination and in the preparation of the report. 
D)  The auditor should be politically conservative. 
E)  None of the above

Question 9

What is the next step when a firm achieves benchmark or role model status?

Accepted Answer

When a firm has achieved benchmark or ro

Question 10

Stage 4 of the generic process for performing self-assessment is ________.

Accepted Answer

A)  categorizing the strengths and weaknesses 
B)  generating lists of strengths and weakness for the organization 
C)  evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D)  achieving new levels of performance by filling gaps in deployment 
E)  investigating the sources of competitive advantage 
A)  categorizing the strengths and weaknesses 
B)  generating lists of strengths and weakness for the organization 
C)  evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D)  achieving new levels of performance by filling gaps in deployment 
E)  investigating the sources of competitive advantage

Question 11

What are the three spheres of quality and how do they relate to the other components of the quality system model?

Accepted Answer

The building blocks provide the foundati

Question 12

The signature strategy is a statement that clearly identifies who you are, where you want to go, and how you are going to get there for the entire organization.

Accepted Answer

A) True 
 B)False

Question 13

For a quality system to function effectively, employees must understand they are peripheral to that system.

Accepted Answer

A) True 
 B)False

Question 14

Customer closeness engenders loyalty.

Accepted Answer

A) True 
 B)False

Question 15

________ is the capital that fuels outstanding quality results.

Accepted Answer

A)  Process 
B)  Higher job security 
C)  Better job performance 
D)  Knowledge 
E)  Outstanding customer service 
A)  Process 
B)  Higher job security 
C)  Better job performance 
D)  Knowledge 
E)  Outstanding customer service

Question 16

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

Accepted Answer

A)  The integrative approach 
B)  Information systems 
C)  Benchmarking 
D)  Statistical process control 
E)  Generic self-assessment 
A)  The integrative approach 
B)  Information systems 
C)  Benchmarking 
D)  Statistical process control 
E)  Generic self-assessment

Question 17

The third building block of a quality improvement system is ________.

Accepted Answer

A)  people 
B)  organizational learning and knowledge 
C)  closeness to customers 
D)  culture 
E)  information and finance 
A)  people 
B)  organizational learning and knowledge 
C)  closeness to customers 
D)  culture 
E)  information and finance

Question 18

Stage 3 of the generic process for performing self-assessment is ________.

Accepted Answer

A)  categorizing the strengths and weaknesses 
B)  generating lists of strengths and weakness for the organization 
C)  evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D)  achieving new levels of performance by filling gaps in deployment 
E)  investigating the sources of competitive advantage 
A)  categorizing the strengths and weaknesses 
B)  generating lists of strengths and weakness for the organization 
C)  evaluating competitive advantage to assess how relevant resources and capabilities are in terms of generic strategies 
D)  achieving new levels of performance by filling gaps in deployment 
E)  investigating the sources of competitive advantage

Question 19

A generic process for performing self-assessment is a ________ process.

Accepted Answer

A)  three-stage 
B)  four-stage 
C)  two-stage 
D)  six-stage 
E)  five-stage 
A)  three-stage 
B)  four-stage 
C)  two-stage 
D)  six-stage 
E)  five-stage

Question 20

Which of the following is not one of the steps in the process for validating a quality management system?

Accepted Answer

A)  Go over your results. 
B)  Assemble the right team. 
C)  Evaluate your quality management manager. 
D)  Identify the approaches that are working well. 
E)  Identify what is not working well. 
A)  Go over your results. 
B)  Assemble the right team. 
C)  Evaluate your quality management manager. 
D)  Identify the approaches that are working well. 
E)  Identify what is not working well.

The second building block of a quality system is culture.

Familiarization is one of the steps of quality auditing.

Conditional measures are the documents relating to processes.

Quality audits are defined as internal assessment tools used to identify areas for improvement.

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

Auditing ________ guide the auditor.

A company's profitability is not affected by customer retention.

Which of the following is not an example of an auditing standard?

What is the next step when a firm achieves benchmark or role model status?

Stage 4 of the generic process for performing self-assessment is ________.

What are the three spheres of quality and how do they relate to the other components of the quality system model?

The signature strategy is a statement that clearly identifies who you are, where you want to go, and how you are going to get there for the entire organization.

For a quality system to function effectively, employees must understand they are peripheral to that system.

Customer closeness engenders loyalty.

________ is the capital that fuels outstanding quality results.

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

The third building block of a quality improvement system is ________.

Stage 3 of the generic process for performing self-assessment is ________.

A generic process for performing self-assessment is a ________ process.

Which of the following is not one of the steps in the process for validating a quality management system?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

The second building block of a quality system is culture.

Familiarization is one of the steps of quality auditing.

Conditional measures are the documents relating to processes.

Quality audits are defined as internal assessment tools used to identify areas for improvement.

The ________ stage of the generic process for performing self-assessment involves generating lists of strengths and weakness for the organization.

Auditing ________ guide the auditor.

A company's profitability is not affected by customer retention.

Which of the following is not an example of an auditing standard?

What is the next step when a firm achieves benchmark or role model status?

Stage 4 of the generic process for performing self-assessment is ________.

What are the three spheres of quality and how do they relate to the other components of the quality system model?

The signature strategy is a statement that clearly identifies who you are, where you want to go, and how you are going to get there for the entire organization.

For a quality system to function effectively, employees must understand they are peripheral to that system.

Customer closeness engenders loyalty.

________ is the capital that fuels outstanding quality results.

________ can be used to observe the practices of other firms and achieve even higher levels of performance.

The third building block of a quality improvement system is ________.

Stage 3 of the generic process for performing self-assessment is ________.

A generic process for performing self-assessment is a ________ process.

Which of the following is not one of the steps in the process for validating a quality management system?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters