Question 1

Evidence indicates that some employees will forgo higher wages to achieve ________.

Accepted Answer

A)  promotions 
B)  higher job security 
C)  better job performance 
D)  knowledge 
E)  awards 
A)  promotions 
B)  higher job security 
C)  better job performance 
D)  knowledge 
E)  awards

Question 2

Which of the following is not a type of performance audits?

Accepted Answer

A)  presidential audits 
B)  operational audits 
C)  consultant audits 
D)  certification audits 
E)  quantitative audits 
A)  presidential audits 
B)  operational audits 
C)  consultant audits 
D)  certification audits 
E)  quantitative audits

Question 3

What are the requirements for accurate quality audits?

Accepted Answer

In-depth knowledge of auditing standards

Question 4

The three main ingredients to an audit are auditing principles, auditing standards, and auditing ________.

Accepted Answer

A)  procedures 
B)  experts 
C)  accountants 
D)  information systems 
E)  ethics 
A)  procedures 
B)  experts 
C)  accountants 
D)  information systems 
E)  ethics

Question 5

The ________ is a living document that will change as products and the business realities change.

Accepted Answer

A)  signature strategy 
B)  structural measure 
C)  change management 
D)  reenergizing quality approach 
E)  certification process 
A)  signature strategy 
B)  structural measure 
C)  change management 
D)  reenergizing quality approach 
E)  certification process

Question 6

The actions required to make the information system effective are problem identification, analysis, and corrective action.

Accepted Answer

A) True 
 B)False

Question 7

Explain the integrative approach.

Accepted Answer

The integrative approach provides the gl

Question 8

The second building block of a quality improvement system is ________.

Accepted Answer

A)  people 
B)  organizational learning and knowledge 
C)  culture 
D)  closeness to customers 
E)  information and finance 
A)  people 
B)  organizational learning and knowledge 
C)  culture 
D)  closeness to customers 
E)  information and finance

Question 9

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

Accepted Answer

A) True 
 B)False

Question 10

During the quality audit process, preliminary results are shared with management at the opening meeting.

Accepted Answer

A) True 
 B)False

Question 11

Certification audits are also called quality maturity studies.

Accepted Answer

A) True 
 B)False

Question 12

Customer closeness provides the core of the support system for satisfying the customer.

Accepted Answer

A) True 
 B)False

Question 13

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

Accepted Answer

A)  the integrative approach 
B)  information systems 
C)  benchmarking 
D)  organizational learning and knowledge 
E)  self-assessment 
A)  the integrative approach 
B)  information systems 
C)  benchmarking 
D)  organizational learning and knowledge 
E)  self-assessment

Question 14

People represent the core of a firm's capabilities.

Accepted Answer

A) True 
 B)False

Question 15

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Accepted Answer

A)  strategic objective 
B)  operational 
C)  SLs lead 
D)  SLT senior leadership 
E)  reenergizing quality 
A)  strategic objective 
B)  operational 
C)  SLs lead 
D)  SLT senior leadership 
E)  reenergizing quality

Question 16

Which of the following is not a step in the basic quality audit?

Accepted Answer

A)  preparation 
B)  audit team selection 
C)  client interaction 
D)  develop checklists 
E)  the opening meeting 
A)  preparation 
B)  audit team selection 
C)  client interaction 
D)  develop checklists 
E)  the opening meeting

Question 17

________ compare current practices against structural measures.

Accepted Answer

A)  Presidential audits 
B)  Operational audits 
C)  Consultant audits 
D)  Certification audits 
E)  Qualitative audits 
A)  Presidential audits 
B)  Operational audits 
C)  Consultant audits 
D)  Certification audits 
E)  Qualitative audits

Question 18

Award audits involve site visits to externally validate the claims made by applicants in their applications.

Accepted Answer

A) True 
 B)False

Question 19

The objective of a quality information system is to gather information relating to the key variable(s) that affect ________.

Accepted Answer

A)  process improvement 
B)  customer services 
C)  product quality 
D)  customer services and product quality 
E)  process improvement and customer services 
A)  process improvement 
B)  customer services 
C)  product quality 
D)  customer services and product quality 
E)  process improvement and customer services

Question 20

What are the enablers for quality improvement in a school?

Accepted Answer

may vary d

Evidence indicates that some employees will forgo higher wages to achieve ________.

Which of the following is not a type of performance audits?

What are the requirements for accurate quality audits?

The three main ingredients to an audit are auditing principles, auditing standards, and auditing ________.

The ________ is a living document that will change as products and the business realities change.

The actions required to make the information system effective are problem identification, analysis, and corrective action.

Explain the integrative approach.

The second building block of a quality improvement system is ________.

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

During the quality audit process, preliminary results are shared with management at the opening meeting.

Certification audits are also called quality maturity studies.

Customer closeness provides the core of the support system for satisfying the customer.

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

People represent the core of a firm's capabilities.

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Which of the following is not a step in the basic quality audit?

________ compare current practices against structural measures.

Award audits involve site visits to externally validate the claims made by applicants in their applications.

The objective of a quality information system is to gather information relating to the key variable(s) that affect ________.

What are the enablers for quality improvement in a school?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters

Exam 15: Implementing and Validating the Quality System

Evidence indicates that some employees will forgo higher wages to achieve ________.

Which of the following is not a type of performance audits?

What are the requirements for accurate quality audits?

The three main ingredients to an audit are auditing principles, auditing standards, and auditing ________.

The ________ is a living document that will change as products and the business realities change.

The actions required to make the information system effective are problem identification, analysis, and corrective action.

Explain the integrative approach.

The second building block of a quality improvement system is ________.

Hoshin planning or policy deployment provides a framework for achieving alignment through the catchball process.

During the quality audit process, preliminary results are shared with management at the opening meeting.

Certification audits are also called quality maturity studies.

Customer closeness provides the core of the support system for satisfying the customer.

The goal of ________ is to observe current practices of the firm, to assess those practices, and to identify gaps in deployment.

People represent the core of a firm's capabilities.

The ________ team should be made up of quality managers, people involved in the data analysis, a facilitator, and appropriate operating force participants.

Which of the following is not a step in the basic quality audit?

________ compare current practices against structural measures.

Award audits involve site visits to externally validate the claims made by applicants in their applications.

The objective of a quality information system is to gather information relating to the key variable(s) that affect ________.

What are the enablers for quality improvement in a school?

Differing Perspectives on Quality

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Filters