Exam 15: Implementing and Validating the Quality System

Evaluation of competitive advantage involves assessing how relevant a firm's resources and capabilities are in terms of generic strategies.

To achieve closeness to customers, you must understand both your customers and your competitors' customers.

The three spheres of quality are ________.

Checklists developed during the quality audit process contain questions to be studied in the audit and identify who will perform audits in various departments.

The process for validating a quality management system should be repeated on a(n) ________ basis.

Which of the following building blocks of a quality improvement system refers to the norms and beliefs that lead to decision-making patterns and actions in an organization?

Quality audits are based on the practice of operational auditing.

EDI systems allow customers and suppliers to tie their systems together to enhance planning, purchasing, and coordination.

The first building block of a quality improvement system is ________.

One of the major benefits of validating quality systems is that it will help close the gaps in quality deployment.

The facilitator is not included in the reenergizing quality team.

Customer service is both a goal and an outcome of systems.

Strengths can be categorized as ________ that help define the path for improvement the firm should undertake.

Which of the following steps in the basic quality audit involves performing a post-implementation review to ensure that the corrective actions were taken and the desired results obtained?

Categorizing is the means of generating lists of strengths and weaknesses for the organization.

________ are performed to determine the maturity of a company in the quality pursuit and to help identify areas to be addressed in future quality plans.