Exam 1: Differing Perspectives on Quality

The ________ perspective on quality is technically oriented, focusing on statistics and technical specification that are needed to produce high-quality products.

Aesthetics are subjective sensory characteristics such as taste, feel, sound, look, and smell.

According to the contingency theory, there is a point at which investment in quality improvement will become uneconomical.

________ refers to the efficiency with which a product achieves its intended purpose.

________ is the degree to which a product tolerates stress or trauma without failing.

Discuss the origins and development of the supply chain perspective.

Providing employee recognition and planning for quality improvement are activities related to quality management.

Conformance is the degree to which a product tolerates stress or trauma without failing.

How do the spheres of quality assurance and quality control complement one another?

The ________ process is based on the scientific method, which includes the phases of analysis, relation, and generalization.

________ involves the processes that overarch and tie together the quality control and assurance activities.

The marketing system involves the interactions between ________.

The contingency approach to quality helps settle the different perceptions concerning the definition of quality.

Quality development involves the processes that overarch and tie together the quality control and quality assurance activities.

The ultimate goal of strategic quality planning is to aid an organization to achieve sustainable competitive advantage.

Which of the following is not one of Parasuraman, Zeithamel, and Berry's dimensions of service quality?

The marketer focuses on the ________ dimension of products and services.

What are the three phases included in the quality control sphere?

Value stream mapping and Six Sigma are upstream activities in supply chain management.

Reliability is perhaps the most traditional dimension of quality.