Exam 1: Differing Perspectives on Quality

The facet of reliability engineering that determines whether a product will fail under controlled conditions during a specified life is referred to as ________.

(Multiple Choice)

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Question 41

Discuss the value-added perspective on quality.

(Essay)

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Question 42

________ was the first functional field of management to adopt quality as its own.

(Multiple Choice)

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Question 43

________ refers to the planning processes used by an organization to achieve a set of long-term goals.

(Multiple Choice)

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Question 44

The role of marketing in design has been to bring the voice of the ________ into the design process.

(Multiple Choice)

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Question 45

If you select a physician based solely on reputation, you are basing your decision on which of the following dimensions of service quality?

(Multiple Choice)

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Question 46

The systems view is associated with which of the following perspectives of quality?

(Multiple Choice)

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Question 47

Which of the following activities is related to quality management?

(Multiple Choice)

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Question 48

The ultimate goal of strategic quality planning is to help an organization achieve ________.

(Multiple Choice)

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Question 49

An operations perspective on quality involves a subjective assessment of the efficacy of every step of the process for the customer.

(True/False)

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Question 50

The relation phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

(True/False)

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Question 51

Which of the following is a downstream activity in supply chain management?

(Multiple Choice)

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Question 52

Which of the following best defines employee empowerment?

(Multiple Choice)

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Question 53

________ is a performance evaluation process in which an employee's peers, supervisors, and subordinates are involved in evaluating the worker's performance.

(Multiple Choice)

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Question 54

________ include customer support and focusing on delivery reliability.

(Multiple Choice)

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Question 55

Which of the following is an upstream activity in supply chain management?

(Multiple Choice)

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Question 56

________ referred to the communication problem when he stated that "the language of management is money."

(Multiple Choice)

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Question 57

Experience with cross-functional teams has been difficult for many firms due to ________.

(Multiple Choice)

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Question 58

360-degree evaluation is a performance evaluation process in which an employee's peers, supervisors, and subordinates are involved in evaluating the worker's performance.

(True/False)

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Question 59

High customer involvement plays a major role in the determination of service quality.

(True/False)

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Question 60

Showing 41 - 60 of 111

The facet of reliability engineering that determines whether a product will fail under controlled conditions during a specified life is referred to as ________.

Discuss the value-added perspective on quality.

________ was the first functional field of management to adopt quality as its own.

________ refers to the planning processes used by an organization to achieve a set of long-term goals.

The role of marketing in design has been to bring the voice of the ________ into the design process.

If you select a physician based solely on reputation, you are basing your decision on which of the following dimensions of service quality?

The systems view is associated with which of the following perspectives of quality?

Which of the following activities is related to quality management?

The ultimate goal of strategic quality planning is to help an organization achieve ________.

An operations perspective on quality involves a subjective assessment of the efficacy of every step of the process for the customer.

The relation phase of quality control involves perceiving how interrelationships apply to the larger phenomenon of quality being studied.

Which of the following is a downstream activity in supply chain management?

Which of the following best defines employee empowerment?

________ is a performance evaluation process in which an employee's peers, supervisors, and subordinates are involved in evaluating the worker's performance.

________ include customer support and focusing on delivery reliability.

Which of the following is an upstream activity in supply chain management?

________ referred to the communication problem when he stated that "the language of management is money."

Experience with cross-functional teams has been difficult for many firms due to ________.

360-degree evaluation is a performance evaluation process in which an employee's peers, supervisors, and subordinates are involved in evaluating the worker's performance.

High customer involvement plays a major role in the determination of service quality.

Quality Theory

Global Supply Chain Quality and International Quality Standards

Strategic Quality Planning

The Voice of the Customer

The Voice of the Market

Quality and Innovation in Product and Process Design

Designing Quality Services

Managing Supplier Quality in the Supply Chain

The Tools of Quality

Statistically Based Quality Improvement for Variables

Statistically Based Quality Improvement for Attributes

Six Sigma Management and Lean Tools

Managing Quality Improvement Teams and Projects

Implementing and Validating the Quality System

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