Question 1

In order for audience members to respond appropriately to a business message, they must

Accepted Answer

A) remember the message. 
B) be able to respond to the message. 
C) be motivated to respond to the message. 
D) do all of the above. 
A) remember the message. 
B) be able to respond to the message. 
C) be motivated to respond to the message. 
D) do all of the above.

Question 2

Which of the following is an example of Business Communication 2.0 in action?

Accepted Answer

A) A manager sends out weekly newsletters to employees. 
B) An electronics store invites customers to submit YouTube videos showing how to install home theater systems. 
C) An advertising firm creates a television commercial for a local automobile dealer. 
D) All of the above are examples of Business Communication 2.0. 
A) A manager sends out weekly newsletters to employees. 
B) An electronics store invites customers to submit YouTube videos showing how to install home theater systems. 
C) An advertising firm creates a television commercial for a local automobile dealer. 
D) All of the above are examples of Business Communication 2.0.

Question 3

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

Accepted Answer

A) True 
 B)False

Question 4

Briefly define Business Communication 2.0, and explain how it differs from a more traditional approach to business communication.

Accepted Answer

Business Communication 2.0 is a convenie

Question 5

In the first step of the communication process, the sender

Accepted Answer

A) decides what to say. 
B) chooses a communication channel. 
C) has an idea. 
D) chooses a communication medium. 
A) decides what to say. 
B) chooses a communication channel. 
C) has an idea. 
D) chooses a communication medium.

Question 6

Although intellectual property laws were once a serious concern, the ease of sharing information through social media has decreased the need to be concerned with them.

Accepted Answer

A) True 
 B)False

Question 7

An ethical ________ involves choosing between conflicting alternatives that are not clear-cut.

Accepted Answer

dilemma
Explanation:An ethical

Question 8

Briefly explain the nature and importance of the final phase in the communication process.

Accepted Answer

The final phase in the communi

Question 9

All of the following except ________ will make your business messages more effective.

Accepted Answer

A) providing practical information 
B) clarifying expectations and responsibilities 
C) presenting information concisely and efficiently 
D) discussing personal issues and complaining about problems 
A) providing practical information 
B) clarifying expectations and responsibilities 
C) presenting information concisely and efficiently 
D) discussing personal issues and complaining about problems

Question 10

The 2.0 approach to business communication emphasizes interaction and conversation among senders and audiences.

Accepted Answer

A) True 
 B)False

Question 11

An example of downward communication is

Accepted Answer

A) a junior staff person giving information to a staff supervisor. 
B) a sales manager giving instructions to a salesperson. 
C) an email message about sick leave from one staff secretary to another. 
D) a company briefing held on the organization's top floor. 
A) a junior staff person giving information to a staff supervisor. 
B) a sales manager giving instructions to a salesperson. 
C) an email message about sick leave from one staff secretary to another. 
D) a company briefing held on the organization's top floor.

Question 12

According to the "information technology ________," information tools such as email and the Internet can waste as much time as they save.

Accepted Answer

paradox
Explanation:The situation is a p

Question 13

"Business Communication 2.0" refers to

Accepted Answer

A) high-level correspondence as opposed to routine documents. 
B) a new approach to business communication, emphasizing interaction and conversation rather than one-way publication. 
C) specialized software that enables professionals to create impressive documents easily and efficiently. 
D) none of the above. 
A) high-level correspondence as opposed to routine documents. 
B) a new approach to business communication, emphasizing interaction and conversation rather than one-way publication. 
C) specialized software that enables professionals to create impressive documents easily and efficiently. 
D) none of the above.

Question 14

One major difference between traditional communication and the 2.0 approach to business communication is that in the 2.0 approach audiences are encouraged to be

Accepted Answer

A) active participants in the communication. 
B) compliant listeners. 
C) passive recipients of the information the sender shares. 
D) all of the above. 
A) active participants in the communication. 
B) compliant listeners. 
C) passive recipients of the information the sender shares. 
D) all of the above.

Question 15

As long as employees get the job done, most companies are not concerned with employees meeting expectations of business etiquette.

Accepted Answer

A) True 
 B)False

Question 16

________ communication flows between departments to help employees share information, coordinate tasks, and solve complex problems.

Accepted Answer

A) Upward 
B) Downward 
C) Horizontal 
D) Diagonal 
A) Upward 
B) Downward 
C) Horizontal 
D) Diagonal

Question 17

Improving your communication skills will enhance your career because

Accepted Answer

A) having great ideas won't help you much, unless you can communicate them effectively. 
B) the higher you rise in an organization, the more important your communication skills will be. 
C) you'll need to connect with decision makers outside of your area of expertise. 
D) all of the above. 
A) having great ideas won't help you much, unless you can communicate them effectively. 
B) the higher you rise in an organization, the more important your communication skills will be. 
C) you'll need to connect with decision makers outside of your area of expertise. 
D) all of the above.

Question 18

Messages can be blocked or distorted by filters, any human or technological interventions between the sender and the receiver.

Accepted Answer

A) True 
 B)False

Question 19

Describe four common types of communication barriers.

Accepted Answer

Four common types of communication barri

Question 20

Workforce diversity includes differences not only in race but also in gender, education, and other areas.

Accepted Answer

A) True 
 B)False

Exam 1: Achieving Success Through Effective Business Communication

In order for audience members to respond appropriately to a business message, they must

Which of the following is an example of Business Communication 2.0 in action?

Most organizations that embrace the 2.0 approach to business communication will still follow a more traditional approach for some communications (such as strategic plans and policy documents).

Briefly define Business Communication 2.0, and explain how it differs from a more traditional approach to business communication.

In the first step of the communication process, the sender

Although intellectual property laws were once a serious concern, the ease of sharing information through social media has decreased the need to be concerned with them.

An ethical ________ involves choosing between conflicting alternatives that are not clear-cut.

Briefly explain the nature and importance of the final phase in the communication process.

All of the following except ________ will make your business messages more effective.

The 2.0 approach to business communication emphasizes interaction and conversation among senders and audiences.

An example of downward communication is

According to the "information technology ________," information tools such as email and the Internet can waste as much time as they save.

"Business Communication 2.0" refers to

One major difference between traditional communication and the 2.0 approach to business communication is that in the 2.0 approach audiences are encouraged to be

As long as employees get the job done, most companies are not concerned with employees meeting expectations of business etiquette.

________ communication flows between departments to help employees share information, coordinate tasks, and solve complex problems.

Improving your communication skills will enhance your career because

Messages can be blocked or distorted by filters, any human or technological interventions between the sender and the receiver.

Describe four common types of communication barriers.

Workforce diversity includes differences not only in race but also in gender, education, and other areas.

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters