Question 1

What is professionalism? Why is communication important to professionalism?

Accepted Answer

Professionalism is the quality of perfor

Question 2

Which of the following is an example of an ethical lapse?

Accepted Answer

A) Putting unsigned suggestions in the company suggestion box 
B) Sharing confidential information with a new employer about your previous (competing)employer's major clients 
C) Telling your supervisor that another employee is stealing office supplies 
D) Providing incorrect data in a report, even though you did not know it was incorrect at the time 
A) Putting unsigned suggestions in the company suggestion box 
B) Sharing confidential information with a new employer about your previous (competing)employer's major clients 
C) Telling your supervisor that another employee is stealing office supplies 
D) Providing incorrect data in a report, even though you did not know it was incorrect at the time

Question 3

Understanding and respecting the members of your audience and making every effort to get your message across in a meaningful way is necessary to adopt an ________-________ approach.

Accepted Answer

audience-centered
Explanation:The key to

Question 4

When people must choose between alternatives that aren't completely wrong or completely right, they are facing an ethical lapse.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not one of the five ways to get the audience to notice your messages?

Accepted Answer

A) Acknowledge the importance of the situation. 
B) Practice empathy. 
C) Use words, images, and designs that are familiar. 
D) Consider audience expectations. 
A) Acknowledge the importance of the situation. 
B) Practice empathy. 
C) Use words, images, and designs that are familiar. 
D) Consider audience expectations.

Question 6

Within the context of social media, ________ refers to a sense of openness, of giving all participants access to the information they need to understand the messages they are receiving.

Accepted Answer

A) transformation 
B) transcendence 
C) transparency 
D) translucency 
A) transformation 
B) transcendence 
C) transparency 
D) translucency

Question 7

To adopt an audience-centered approach to communication, what do you need to learn about your audience? List at least three specific attributes.

Accepted Answer

An audience-centered approach

Question 8

Which of the following is not a characteristic of effective business messages?

Accepted Answer

A) They provide practical information. 
B) They present the writer's opinions as facts. 
C) They state precise audience responsibilities. 
D) They highlight and summarize essential information. 
A) They provide practical information. 
B) They present the writer's opinions as facts. 
C) They state precise audience responsibilities. 
D) They highlight and summarize essential information.

Question 9

To make your communication more effective,

Accepted Answer

A) clearly address your audience's wants and needs-not yours. 
B) include as much information as possible, even if you're not sure it's necessary. 
C) prepare the message as if the audience is not interested. 
D) do all of the above. 
A) clearly address your audience's wants and needs-not yours. 
B) include as much information as possible, even if you're not sure it's necessary. 
C) prepare the message as if the audience is not interested. 
D) do all of the above.

Question 10

In a virtual organization, a software company may partner with a manufacturing firm to make the DVDs that contain the software that it offers.

Accepted Answer

A) True 
 B)False

Question 11

The more two people or two groups of people share experiences (personal, professional, and cultural)the more likely it is that receivers will extract the intended meanings senders encode into their messages.

Accepted Answer

A) True 
 B)False

Question 12

Flatter organizational structures generally create more open internal communication.

Accepted Answer

A) True 
 B)False

Question 13

Which one of the following is not one of the traits possessed by professionals?

Accepted Answer

A) Meeting minimum qualifications 
B) Demonstrating a sense of etiquette 
C) Maintaining a positive outlook 
D) Being dependable and accountable 
A) Meeting minimum qualifications 
B) Demonstrating a sense of etiquette 
C) Maintaining a positive outlook 
D) Being dependable and accountable

Question 14

Describe five characteristics of effective business messages.

Accepted Answer

Effective business messages provide prac

Question 15

The term corporate culture refers to

Accepted Answer

A) the number of organizational levels within a corporation. 
B) the extent to which corporations dominate a particular culture. 
C) the mixture of values, traditions, and habits that give a company its atmosphere and personality. 
D) a company's sponsorship of events such as concerts and plays. 
A) the number of organizational levels within a corporation. 
B) the extent to which corporations dominate a particular culture. 
C) the mixture of values, traditions, and habits that give a company its atmosphere and personality. 
D) a company's sponsorship of events such as concerts and plays.

Question 16

A flatter organizational structure

Accepted Answer

A) tends to increase the chance of communication breakdowns. 
B) helps make communication flow more efficiently. 
C) is obsolete now that social networking is so widespread. 
D) is helpful for small companies only. 
A) tends to increase the chance of communication breakdowns. 
B) helps make communication flow more efficiently. 
C) is obsolete now that social networking is so widespread. 
D) is helpful for small companies only.

Question 17

In most organizations, the rumor mill tends to be particularly active when

Accepted Answer

A) employees are satisfied with their jobs. 
B) formal communication channels are working efficiently. 
C) employees are wasting company time. 
D) the formal communication network is not providing the information employees want. 
A) employees are satisfied with their jobs. 
B) formal communication channels are working efficiently. 
C) employees are wasting company time. 
D) the formal communication network is not providing the information employees want.

Question 18

Workforce ________ refers to all the differences among the people you come into contact with on the job, including age, gender, sexual orientation, education, and so forth.

Accepted Answer

diversity
Explanation:Diversity refers t

Question 19

A message that is intended to mislead or manipulate the audience is unethical, even if its content is true.

Accepted Answer

A) True 
 B)False

Question 20

A barrier to communication can be caused by

Accepted Answer

A) the structure and culture of an organization. 
B) the common habit of multitasking. 
C) human or technological intervention between senders and receivers. 
D) all of the above. 
A) the structure and culture of an organization. 
B) the common habit of multitasking. 
C) human or technological intervention between senders and receivers. 
D) all of the above.

Exam 1: Achieving Success Through Effective Business Communication

What is professionalism? Why is communication important to professionalism?

Which of the following is an example of an ethical lapse?

Understanding and respecting the members of your audience and making every effort to get your message across in a meaningful way is necessary to adopt an ________-________ approach.

When people must choose between alternatives that aren't completely wrong or completely right, they are facing an ethical lapse.

Which of the following is not one of the five ways to get the audience to notice your messages?

Within the context of social media, ________ refers to a sense of openness, of giving all participants access to the information they need to understand the messages they are receiving.

To adopt an audience-centered approach to communication, what do you need to learn about your audience? List at least three specific attributes.

Which of the following is not a characteristic of effective business messages?

To make your communication more effective,

In a virtual organization, a software company may partner with a manufacturing firm to make the DVDs that contain the software that it offers.

The more two people or two groups of people share experiences (personal, professional, and cultural)the more likely it is that receivers will extract the intended meanings senders encode into their messages.

Flatter organizational structures generally create more open internal communication.

Which one of the following is not one of the traits possessed by professionals?

Describe five characteristics of effective business messages.

The term corporate culture refers to

A flatter organizational structure

In most organizations, the rumor mill tends to be particularly active when

Workforce ________ refers to all the differences among the people you come into contact with on the job, including age, gender, sexual orientation, education, and so forth.

A message that is intended to mislead or manipulate the audience is unethical, even if its content is true.

A barrier to communication can be caused by

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Understanding and respecting the members of your audience and making every effort to get your message across in a meaningful way is necessary to adopt an - approach.