Question 1

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Accepted Answer

You face an ethical dilemma when you mus

Question 2

Which of the following is the best example of an ethical dilemma?

Accepted Answer

A) Deciding whether or not to promote the employee who has the better performance record or the employee who seems to be the better leader 
B) Deciding whether or not to tell an employee that he needs to improve his performance 
C) Deciding whether or not to use the copy machine for personal papers 
D) Deciding whether or not to declare the costs of your vacation travel as a deductible business expense 
A) Deciding whether or not to promote the employee who has the better performance record or the employee who seems to be the better leader 
B) Deciding whether or not to tell an employee that he needs to improve his performance 
C) Deciding whether or not to use the copy machine for personal papers 
D) Deciding whether or not to declare the costs of your vacation travel as a deductible business expense

Question 3

Communication is the process of

Accepted Answer

A) transferring information and meaning. 
B) listening actively. 
C) writing messages. 
D) none of the above. 
A) transferring information and meaning. 
B) listening actively. 
C) writing messages. 
D) none of the above.

Question 4

Business communication is often more demanding than social communication because communication on the job is affected by

Accepted Answer

A) the pervasiveness of technology. 
B) the growing reliance on teamwork in business. 
C) the globalization of business. 
D) all of the above. 
A) the pervasiveness of technology. 
B) the growing reliance on teamwork in business. 
C) the globalization of business. 
D) all of the above.

Question 5

Generally speaking, limitations of the formal communication network

Accepted Answer

A) discourage employees from taking advantage of social media. 
B) have not affected the popularity of social media in the business environment. 
C) have helped to spur the growth of social media in the business environment. 
D) do none of the above. 
A) discourage employees from taking advantage of social media. 
B) have not affected the popularity of social media in the business environment. 
C) have helped to spur the growth of social media in the business environment. 
D) do none of the above.

Question 6

When does the rumor mill tend to be most active within an organization? Include an example of a situation that might cause the rumor mill to become more active.

Accepted Answer

The informal communication network or "g

Question 7

The nature of business communication hasn't changed much in the past decade.

Accepted Answer

A) True 
 B)False

Question 8

To actually receive a message, a person needs to do all of the following except

Accepted Answer

A) comprehend the message. 
B) sense the presence of the message. 
C) select it from other competing messages. 
D) perceive it as an actual message. 
A) comprehend the message. 
B) sense the presence of the message. 
C) select it from other competing messages. 
D) perceive it as an actual message.

Question 9

Stakeholders affected by the quality of business communication include

Accepted Answer

A) customers. 
B) employees. 
C) suppliers. 
D) all of the above. 
A) customers. 
B) employees. 
C) suppliers. 
D) all of the above.

Question 10

Every organization has ________, which encompasses all communication that occurs outside the lines of command in the company's organization structure.

Accepted Answer

A) a lateral communication network 
B) a peer-to-peer communication network 
C) an informal communication network 
D) an adjacent communication network 
A) a lateral communication network 
B) a peer-to-peer communication network 
C) an informal communication network 
D) an adjacent communication network

Question 11

Among other factors, the globalization of business has decreased the demand for skilled communicators.

Accepted Answer

A) True 
 B)False

Question 12

In the communication process, ________ describes the step in which the audience extracts the idea from a message.

Accepted Answer

decoding
Explanation:Decoding

Question 13

When a sender puts an idea into a message, the sender is ________ the idea.

Accepted Answer

encoding
Explanation:Encoding can involv

Question 14

Knowledge workers specialize in acquiring, processing, and communicating information.

Accepted Answer

A) True 
 B)False

Question 15

________ are the accepted principles of conduct that govern behavior within a society.

Accepted Answer

Ethics
Explanation:Ethics are

Question 16

A manager hears the part of a message that supports his agenda, but doesn't seem to notice evidence that contradicts his point of view. The manager is engaging in

Accepted Answer

A) discrimination. 
B) misreading. 
C) selective perception. 
D) stereotyping. 
A) discrimination. 
B) misreading. 
C) selective perception. 
D) stereotyping.

Question 17

The basic communication process consists of two steps: sending and receiving messages.

Accepted Answer

A) True 
 B)False

Question 18

Multitasking generally enhances the quality of employees' communication.

Accepted Answer

A) True 
 B)False

Question 19

In which of the following organizational structures do employees report to two managers at the same time?

Accepted Answer

A) Virtual organization 
B) Matrix structure 
C) Network structure 
D) None of the above 
A) Virtual organization 
B) Matrix structure 
C) Network structure 
D) None of the above

Question 20

All of the following are examples of unethical communication except

Accepted Answer

A) using jargon. 
B) selective misquoting. 
C) distorting visuals. 
D) plagiarism. 
A) using jargon. 
B) selective misquoting. 
C) distorting visuals. 
D) plagiarism.

Exam 1: Achieving Success Through Effective Business Communication

Briefly explain the difference between an ethical dilemma and an ethical lapse.

Which of the following is the best example of an ethical dilemma?

Communication is the process of

Business communication is often more demanding than social communication because communication on the job is affected by

Generally speaking, limitations of the formal communication network

When does the rumor mill tend to be most active within an organization? Include an example of a situation that might cause the rumor mill to become more active.

The nature of business communication hasn't changed much in the past decade.

To actually receive a message, a person needs to do all of the following except

Stakeholders affected by the quality of business communication include

Every organization has ________, which encompasses all communication that occurs outside the lines of command in the company's organization structure.

Among other factors, the globalization of business has decreased the demand for skilled communicators.

In the communication process, ________ describes the step in which the audience extracts the idea from a message.

When a sender puts an idea into a message, the sender is ________ the idea.

Knowledge workers specialize in acquiring, processing, and communicating information.

________ are the accepted principles of conduct that govern behavior within a society.

A manager hears the part of a message that supports his agenda, but doesn't seem to notice evidence that contradicts his point of view. The manager is engaging in

The basic communication process consists of two steps: sending and receiving messages.

Multitasking generally enhances the quality of employees' communication.

In which of the following organizational structures do employees report to two managers at the same time?

All of the following are examples of unethical communication except

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters