Question 1

The quality of performing at a high level and conducting oneself with pride and purpose is known as

Accepted Answer

A) expediency. 
B) professionalism. 
C) entrepreneurialism. 
D) impression management. 
A) expediency. 
B) professionalism. 
C) entrepreneurialism. 
D) impression management.

Question 2

Outline the eight steps of the communication process.

Accepted Answer

The first step in the communication proc

Question 3

In ________, communication breakdowns and delays can occur as messages are passed up and down through multiple layers of management.

Accepted Answer

A) inverted organizational structures 
B) tall organizational structures 
C) reflexive organizational structures 
D) open organizational structures 
A) inverted organizational structures 
B) tall organizational structures 
C) reflexive organizational structures 
D) open organizational structures

Question 4

List three social media tools that have inspired and enabled a more conversational approach to business communication.

Accepted Answer

These social media t

Question 5

Social ________ tools such as blogs, wikis, and social networks have paved the way for companies to embrace the "2.0" approach to business communication.

Accepted Answer

media
Explanation:Blogs, wikis, and soci

Question 6

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

Accepted Answer

A) Forbidding employees to use the web while they are in the office 
B) Requiring employees to turn off their smartphones when they arrive for work 
C) Developing clear policies that are evenly enforced 
D) Rewarding employees who call your attention to those who are using these technologies inappropriately 
A) Forbidding employees to use the web while they are in the office 
B) Requiring employees to turn off their smartphones when they arrive for work 
C) Developing clear policies that are evenly enforced 
D) Rewarding employees who call your attention to those who are using these technologies inappropriately

Question 7

A ________ ________ is the mixture of values, traditions, and habits that give a company its atmosphere or personality.

Accepted Answer

corporate culture
Explanation:Corporate

Question 8

Plagiarism is only a problem in the classroom. In the business environment, it's just another term for information sharing.

Accepted Answer

A) True 
 B)False

Question 9

________ ________ refers to the ability to relate to the needs of others, and is widely considered to be a vital characteristic of successful managers and leaders.

Accepted Answer

Emotional intelligence
Explanation:Emoti

Question 10

Communication is the process of transferring ________ and ________ between senders and receivers.

Accepted Answer

information, meaning
Explanati

Question 11

Upward communication generally helps executives solve problems and make intelligent decisions.

Accepted Answer

A) True 
 B)False

Question 12

Most companies that embrace Business Communication 2.0

Accepted Answer

A) completely abandon the traditional approach to communication. 
B) will eventually return to a 1.0 approach, since the technology turns out to be too complicated for most employees. 
C) adopt a hybrid approach to communication, in which some messages follow the traditional model and others follow the 2.0 approach. 
D) do none of the above. 
A) completely abandon the traditional approach to communication. 
B) will eventually return to a 1.0 approach, since the technology turns out to be too complicated for most employees. 
C) adopt a hybrid approach to communication, in which some messages follow the traditional model and others follow the 2.0 approach. 
D) do none of the above.

Question 13

Emotional intelligence involves the ability to relate to the needs of others.

Accepted Answer

A) True 
 B)False

Question 14

Above all, the ________ communication model for business communication is more interactive and conversational than a traditional publishing or broadcasting approach.

Accepted Answer

social
Explanation:The social communicat

Question 15

According to the concept of emotional intelligence, if you'll be speaking to people you don't know and you can't find out more about them

Accepted Answer

A) don't worry because you can adjust to their needs on the fly. 
B) always put your own needs before their needs. 
C) rely on chance and circumstance to help you relate to their needs. 
D) use common sense and imagination to relate to their needs. 
A) don't worry because you can adjust to their needs on the fly. 
B) always put your own needs before their needs. 
C) rely on chance and circumstance to help you relate to their needs. 
D) use common sense and imagination to relate to their needs.

Question 16

Ethics can be defined as not doing anything illegal.

Accepted Answer

A) True 
 B)False

Question 17

Successful organizations usually avoid the need for feedback.

Accepted Answer

A) True 
 B)False

Question 18

What does it mean for an audience to "decode" a message?

Accepted Answer

The audience decodes a message

Question 19

Selective ________ is the process of distorting or ignoring information that does not fit one's view of reality.

Accepted Answer

perception
Explanation:People sometimes

Question 20

As a contemporary approach to business communication, the ________ is interactive, conversational, and usually open to all who wish to participate.

Accepted Answer

A) reflexive communication model 
B) computer-assisted communication model 
C) social communication model 
D) give-and-take communication model 
A) reflexive communication model 
B) computer-assisted communication model 
C) social communication model 
D) give-and-take communication model

Exam 1: Achieving Success Through Effective Business Communication

The quality of performing at a high level and conducting oneself with pride and purpose is known as

Outline the eight steps of the communication process.

In ________, communication breakdowns and delays can occur as messages are passed up and down through multiple layers of management.

List three social media tools that have inspired and enabled a more conversational approach to business communication.

Social ________ tools such as blogs, wikis, and social networks have paved the way for companies to embrace the "2.0" approach to business communication.

Which of the following is the best solution to technology-related problems such as inappropriate use of the web and social media in the workplace?

A ________ ________ is the mixture of values, traditions, and habits that give a company its atmosphere or personality.

Plagiarism is only a problem in the classroom. In the business environment, it's just another term for information sharing.

________ ________ refers to the ability to relate to the needs of others, and is widely considered to be a vital characteristic of successful managers and leaders.

Communication is the process of transferring ________ and ________ between senders and receivers.

Upward communication generally helps executives solve problems and make intelligent decisions.

Most companies that embrace Business Communication 2.0

Emotional intelligence involves the ability to relate to the needs of others.

Above all, the ________ communication model for business communication is more interactive and conversational than a traditional publishing or broadcasting approach.

According to the concept of emotional intelligence, if you'll be speaking to people you don't know and you can't find out more about them

Ethics can be defined as not doing anything illegal.

Successful organizations usually avoid the need for feedback.

What does it mean for an audience to "decode" a message?

Selective ________ is the process of distorting or ignoring information that does not fit one's view of reality.

As a contemporary approach to business communication, the ________ is interactive, conversational, and usually open to all who wish to participate.

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

A is the mixture of values, traditions, and habits that give a company its atmosphere or personality.

refers to the ability to relate to the needs of others, and is widely considered to be a vital characteristic of successful managers and leaders.

Communication is the process of transferring and between senders and receivers.