Question 1

The primary audience for your message should always include

Accepted Answer

A) all who receive it. 
B) the key decision makers in the audience. 
C) those people with the highest status. 
D) those people who represent the opinions and attitudes of the majority. 
A) all who receive it. 
B) the key decision makers in the audience. 
C) those people with the highest status. 
D) those people who represent the opinions and attitudes of the majority.

Question 2

Your entire message supports, explains, or demonstrates your ________ ________-a specific statement about the topic of your message.

Accepted Answer

main idea
Explanation:The main

Question 3

If you devote sufficient time to planning a business message before you begin writing it, you can expect all of the following outcomes except

Accepted Answer

A) expediting the writing process. 
B) avoiding embarrassing blunders. 
C) experiencing extra work and stress in the writing and completing stages. 
D) delivering concise, compelling information that your audience wants and needs to know. 
A) expediting the writing process. 
B) avoiding embarrassing blunders. 
C) experiencing extra work and stress in the writing and completing stages. 
D) delivering concise, compelling information that your audience wants and needs to know.

Question 4

All of the following except ________ are elements in the planning phase of the three-step writing process.

Accepted Answer

A) gathering information 
B) adapting to the audience 
C) selecting the right medium 
D) organizing the information 
A) gathering information 
B) adapting to the audience 
C) selecting the right medium 
D) organizing the information

Question 5

As long as your message is clear, the size of your audience should not influence the approach you choose to take.

Accepted Answer

A) True 
 B)False

Question 6

"Latest Investment Performance" is an example of a message topic, whereas "Poor Investment Performance Continues" is an example of a main idea.

Accepted Answer

A) True 
 B)False

Question 7

Which media would be best for keeping in touch with a sales team whose members live in several different states?

Accepted Answer

A) Written media 
B) Oral media 
C) Electronic media 
D) Presentations 
A) Written media 
B) Oral media 
C) Electronic media 
D) Presentations

Question 8

Step one of the writing process is ________, in which you analyze the situation, gather information, select the right medium for the message, and organize the information.

Accepted Answer

planning
Explanation:Planning includes g

Question 9

A key advantage of oral communication is

Accepted Answer

A) the ability to plan and control the message. 
B) the opportunity to meet an audience's information needs. 
C) the ability to transmit highly complex messages. 
D) the opportunity to get immediate feedback. 
A) the ability to plan and control the message. 
B) the opportunity to meet an audience's information needs. 
C) the ability to transmit highly complex messages. 
D) the opportunity to get immediate feedback.

Question 10

A good way to test the thoroughness of your business message is to check it for

Accepted Answer

A) a main idea. 
B) a purpose. 
C) the who, what, when, where, why, and how. 
D) accuracy. 
A) a main idea. 
B) a purpose. 
C) the who, what, when, where, why, and how. 
D) accuracy.

Question 11

In preparing a letter to a vendor regarding a missing part of your order, would the direct or indirect approach be preferable? Briefly explain your choice.

Accepted Answer

In this case, the direct approach would

Question 12

If you provide inaccurate information in a business message, the best course of action is to say nothing and hope that no one notices.

Accepted Answer

A) True 
 B)False

Question 13

As long as your message is clear and interesting, the medium you choose doesn't really matter.

Accepted Answer

A) True 
 B)False

Question 14

________ refers to the use of two or more media to craft a single message, typically some combination of audio, video, text, and visual graphics.

Accepted Answer

Multimedia
Explanation:Most bl

Question 15

Good ________ helps readers understand and accept your message, and saves them time in the process.

Accepted Answer

organization
Explanation:A well-organize

Question 16

Briefly distinguish between the direct and indirect approaches to organizing business messages.

Accepted Answer

Messages organized with the direct appro

Question 17

You're writing a proposal to give permission to some employees at your company to telecommute. You know management will be skeptical, so you should

Accepted Answer

A) be as straightforward as possible about stating your conclusions and recommendations. 
B) avoid stating your conclusions and recommendations. 
C) use less evidence in support of your points. 
D) build your case carefully, stating clear reasons for each conclusion you draw and recommendation you make. 
A) be as straightforward as possible about stating your conclusions and recommendations. 
B) avoid stating your conclusions and recommendations. 
C) use less evidence in support of your points. 
D) build your case carefully, stating clear reasons for each conclusion you draw and recommendation you make.

Question 18

Even if nothing will change as a result of your message, you should send it if you believe it is important.

Accepted Answer

A) True 
 B)False

Question 19

List at least three strategies to help ensure the accuracy of information you include in business messages.

Accepted Answer

You can minimize mistakes by double-chec

Question 20

As business communication models evolve, the lines separating oral, electronic, and written media have become more distinct and easier to define.

Accepted Answer

A) True 
 B)False

Exam 4: Planning Business Messages

The primary audience for your message should always include

Your entire message supports, explains, or demonstrates your ________ ________-a specific statement about the topic of your message.

If you devote sufficient time to planning a business message before you begin writing it, you can expect all of the following outcomes except

All of the following except ________ are elements in the planning phase of the three-step writing process.

As long as your message is clear, the size of your audience should not influence the approach you choose to take.

"Latest Investment Performance" is an example of a message topic, whereas "Poor Investment Performance Continues" is an example of a main idea.

Which media would be best for keeping in touch with a sales team whose members live in several different states?

Step one of the writing process is ________, in which you analyze the situation, gather information, select the right medium for the message, and organize the information.

A key advantage of oral communication is

A good way to test the thoroughness of your business message is to check it for

In preparing a letter to a vendor regarding a missing part of your order, would the direct or indirect approach be preferable? Briefly explain your choice.

If you provide inaccurate information in a business message, the best course of action is to say nothing and hope that no one notices.

As long as your message is clear and interesting, the medium you choose doesn't really matter.

________ refers to the use of two or more media to craft a single message, typically some combination of audio, video, text, and visual graphics.

Good ________ helps readers understand and accept your message, and saves them time in the process.

Briefly distinguish between the direct and indirect approaches to organizing business messages.

You're writing a proposal to give permission to some employees at your company to telecommute. You know management will be skeptical, so you should

Even if nothing will change as a result of your message, you should send it if you believe it is important.

List at least three strategies to help ensure the accuracy of information you include in business messages.

As business communication models evolve, the lines separating oral, electronic, and written media have become more distinct and easier to define.

Achieving Success Through Effective Business Communication

Mastering Team Skills and Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Electronic Media

Social Media

Visual Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations with Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Handbook of Grammar, Mechanics, and Usage

Format and Layout of Business Documents

Documentation of Report Sources

Filters

Your entire message supports, explains, or demonstrates your -a specific statement about the topic of your message.