Question 1

Which of the following can be considered a netiquette?

Accepted Answer

A) Avoiding the use of full caps. 
B) Using phrases such as "Please don't hesitate to call". 
C) Sending people messages containing all the information you think is necessary. 
D) Sending angry messages by email in order to restrict face-to-face conflicts. 
A) Avoiding the use of full caps. 
B) Using phrases such as "Please don't hesitate to call". 
C) Sending people messages containing all the information you think is necessary. 
D) Sending angry messages by email in order to restrict face-to-face conflicts.

Question 2

In good news email messages,put that news in the subject line.

Accepted Answer

A) True 
 B)False

Question 3

Mention the guidelines that should be followed to be a good netizen.

Accepted Answer

Follow these guidelines to be a good net

Question 4

You can stay virus-free by:

Accepted Answer

A) having an antivirus program on your computer,even if it is outdated. 
B) opening only those files which you have personally downloaded. 
C) asking people who send you attachments to include their names in the document titles. 
D) opening only those emails which have attachments. 
A) having an antivirus program on your computer,even if it is outdated. 
B) opening only those files which you have personally downloaded. 
C) asking people who send you attachments to include their names in the document titles. 
D) opening only those emails which have attachments.

Question 5

Which of the following would be considered unethical??

Accepted Answer

A) Mentioning good news in the subject line 
B) Attaching files without proper names 
C) Copying your supervisor unnecessarily 
D) Indirectly stating a bad news 
A) Mentioning good news in the subject line 
B) Attaching files without proper names 
C) Copying your supervisor unnecessarily 
D) Indirectly stating a bad news

Question 6

EOM stands for end of message-used in subject lines when there is no information on the body of the email.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is a way of staying virus-free?

Accepted Answer

A) Opening only those emails which have attachments 
B) Opening only those emails which are sent by people you know 
C) Opening only those files which you have personally downloaded 
D) Forwarding email messages only when you are sure of the source 
A) Opening only those emails which have attachments 
B) Opening only those emails which are sent by people you know 
C) Opening only those files which you have personally downloaded 
D) Forwarding email messages only when you are sure of the source

Question 8

People have to deal with so many electronic messages daily,they need to ______

Accepted Answer

A) decipher priority emails from non-urgent matters from the subject-line. 
B) include significant details when they respond. 
C) clean out their inboxes on a weekly basis. 
D) be able to recognize,read,and respond to emails rapidly as possible. 
A) decipher priority emails from non-urgent matters from the subject-line. 
B) include significant details when they respond. 
C) clean out their inboxes on a weekly basis. 
D) be able to recognize,read,and respond to emails rapidly as possible.

Question 9

Identify one of the ways of staying virus-free.

Accepted Answer

A) Forward emails with interesting content. 
B) Have an antivirus program on your computer,even if it is obsolete. 
C) Open only those files which you have personally downloaded. 
D) Do not open attachments that look suspicious. 
A) Forward emails with interesting content. 
B) Have an antivirus program on your computer,even if it is obsolete. 
C) Open only those files which you have personally downloaded. 
D) Do not open attachments that look suspicious.

Question 10

Which of the following types of messages should never be sent by email?

Accepted Answer

A) Technical 
B) Congratulatory 
C) Angry 
D) Persuasive 
A) Technical 
B) Congratulatory 
C) Angry 
D) Persuasive

Question 11

Explain when it is appropriate to send copies of your email to your supervisor.

Accepted Answer

Send people only messages they

Question 12

Email can be appropriate for negative messages.

Accepted Answer

A) True 
 B)False

Question 13

Use email when it serves your purpose and audience needs.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following should NOT be sent as an attachment?

Accepted Answer

A) A spreadsheet 
B) A short text document 
C) A business report 
D) A business letter 
A) A spreadsheet 
B) A short text document 
C) A business report 
D) A business letter

Question 15

Some organizations now use boilerplate formats for their electronic documents.

Accepted Answer

A) True 
 B)False

Question 16

Any electronic messages can be printed out or forwarded to others.

Accepted Answer

A) True 
 B)False

Question 17

Because email is impersonal,it is the ideal medium for working out personal conflicts.

Accepted Answer

A) True 
 B)False

Question 18

The abbreviation Cc now means computer copy.

Accepted Answer

A) True 
 B)False

Question 19

Which abbreviation in the subject line tells the reader that there is no more information in the body of the message?

Accepted Answer

A) ETC 
B) NMI 
C) BCC 
D) EOM 
A) ETC 
B) NMI 
C) BCC 
D) EOM

Question 20

Emails should be:

Accepted Answer

A) uncouth. 
B) humorous. 
C) concise. 
D) ironic. 
A) uncouth. 
B) humorous. 
C) concise. 
D) ironic.

Exam 6: Formatting Hardcopy Letters and Memos

Which of the following can be considered a netiquette?

In good news email messages,put that news in the subject line.

Mention the guidelines that should be followed to be a good netizen.

You can stay virus-free by:

Which of the following would be considered unethical??

EOM stands for end of message-used in subject lines when there is no information on the body of the email.

Which of the following is a way of staying virus-free?

People have to deal with so many electronic messages daily,they need to ______

Identify one of the ways of staying virus-free.

Which of the following types of messages should never be sent by email?

Explain when it is appropriate to send copies of your email to your supervisor.

Email can be appropriate for negative messages.

Use email when it serves your purpose and audience needs.

Which of the following should NOT be sent as an attachment?

Some organizations now use boilerplate formats for their electronic documents.

Any electronic messages can be printed out or forwarded to others.

Because email is impersonal,it is the ideal medium for working out personal conflicts.

The abbreviation Cc now means computer copy.

Which abbreviation in the subject line tells the reader that there is no more information in the body of the message?

Emails should be:

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Listening

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

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