Question 1

Which of the following is true of the presenting problem?

Accepted Answer

A) It is a tactical way of presenting a problem with least resistance. 
B) It is always the real problem conveyed directly to the leader. 
C) It is the subject of the conflict and may or may not be the real problem. 
D) It is a way of letting one's anger and frustration out. 
A) It is a tactical way of presenting a problem with least resistance. 
B) It is always the real problem conveyed directly to the leader. 
C) It is the subject of the conflict and may or may not be the real problem. 
D) It is a way of letting one's anger and frustration out.

Question 2

_____ leaders set the agenda,make sure that everyone knows what's due for the next meeting,communicate with absent group members,and check to be sure that assignments are carried out.

Accepted Answer

A) Informational 
B) Interpersonal 
C) Procedural 
D) Evaluative 
A) Informational 
B) Interpersonal 
C) Procedural 
D) Evaluative

Question 3

Which of the following is a way to reduce group conflicts?

Accepted Answer

A) Acknowledge verbal and non-verbal messages of discomfort,anger,or hostility 
B) Keep discussion on problems for another day and not waste time on them 
C) Set responsibilities and ground rules after meetings for better understanding 
D) Realize that group members are responsible for each other's feelings 
A) Acknowledge verbal and non-verbal messages of discomfort,anger,or hostility 
B) Keep discussion on problems for another day and not waste time on them 
C) Set responsibilities and ground rules after meetings for better understanding 
D) Realize that group members are responsible for each other's feelings

Question 4

_____ messages focus on the method of how a group makes decisions,who will do what,and when assignments will be due.

Accepted Answer

A) Normative 
B) Interpersonal 
C) Informational 
D) Procedural 
A) Normative 
B) Interpersonal 
C) Informational 
D) Procedural

Question 5

Interpersonal leaders set the agenda,make sure that everyone knows what's due for the next meeting,communicate with absent group members,and check to be sure that assignments are carried out.

Accepted Answer

A) True 
 B)False

Question 6

Someone who implies that he or she has the best ideas and can do the best work is likely playing the negative roles of dominating.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following would be true of a successful group?

Accepted Answer

A) It finds ways to use members who don't like working in groups. 
B) Members meet less often,and try to pretend that conflicts don't exist. 
C) A subgroup makes decisions and tells other members what has been decided. 
D) Members ask the leader what they are supposed to be doing. 
A) It finds ways to use members who don't like working in groups. 
B) Members meet less often,and try to pretend that conflicts don't exist. 
C) A subgroup makes decisions and tells other members what has been decided. 
D) Members ask the leader what they are supposed to be doing.

Question 8

During the _____ phase of group development,most of a group's work is done.

Accepted Answer

A) orientation 
B) formalization 
C) coordination 
D) formation 
A) orientation 
B) formalization 
C) coordination 
D) formation

Question 9

In which of the following stages of group development does a group seek consensus and try to forget earlier conflicts as members focus on agreeing to the solution?

Accepted Answer

A) Orientation stage 
B) Coordination stage 
C) Formation stage 
D) Formalization stage 
A) Orientation stage 
B) Coordination stage 
C) Formation stage 
D) Formalization stage

Question 10

Student groups cannot produce better projects when they openly disagree over substantive issues of content and document design.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is the final step in resolving conflicts constructively?

Accepted Answer

A) Discovering the needs each person is trying to meet 
B) Making sure that the people involved really disagree 
C) Checking to see that everyone's information is correct 
D) Repairing bad feelings 
A) Discovering the needs each person is trying to meet 
B) Making sure that the people involved really disagree 
C) Checking to see that everyone's information is correct 
D) Repairing bad feelings

Question 12

Business,government,and academic organizations use collaboration:

Accepted Answer

A) because a group representing different perspectives must reach a consensus. 
B) because the organization wants the best efforts of specialists and as few people as possible. 
C) when the task is too small or the time is too long for one person to do all the work. 
D) in order to encourage groupthink. 
A) because a group representing different perspectives must reach a consensus. 
B) because the organization wants the best efforts of specialists and as few people as possible. 
C) when the task is too small or the time is too long for one person to do all the work. 
D) in order to encourage groupthink.

Question 13

Coordination is the longest phase of group development.

Accepted Answer

A) True 
 B)False

Question 14

_____ cultures focus more strongly on relationship building to ensure mutual understanding and respect among team members.

Accepted Answer

A) Collective 
B) Low-context 
C) High power distance 
D) Individualistic 
A) Collective 
B) Low-context 
C) High power distance 
D) Individualistic

Question 15

Which of the following messages focus on maintaining group norms and fostering group cohesion?

Accepted Answer

A) Informational messages 
B) Interpersonal messages 
C) Methodological messages 
D) Procedural messages 
A) Informational messages 
B) Interpersonal messages 
C) Methodological messages 
D) Procedural messages

Question 16

Which of the following is a constructive way to respond to criticism and get closer to the real concern?

Accepted Answer

A) Identifying the implied meaning of the verbal and non-verbal content of the criticism 
B) Asking the critic to repeat the criticism in different words 
C) Identifying your reactionary emotions to the verbal or non-verbal criticism 
D) Restating the part of the criticism that is true and disagreeing with it 
A) Identifying the implied meaning of the verbal and non-verbal content of the criticism 
B) Asking the critic to repeat the criticism in different words 
C) Identifying your reactionary emotions to the verbal or non-verbal criticism 
D) Restating the part of the criticism that is true and disagreeing with it

Question 17

_____ messages focus on content: the problem or challenge,data,and possible solutions.

Accepted Answer

A) Interpersonal 
B) Procedural 
C) Informational 
D) Methodological 
A) Interpersonal 
B) Procedural 
C) Informational 
D) Methodological

Question 18

_____ is the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.

Accepted Answer

A) Devil's advocacy 
B) Brainstorming 
C) Groupthink 
D) Acculturation 
A) Devil's advocacy 
B) Brainstorming 
C) Groupthink 
D) Acculturation

Question 19

Which of the following is the first step in resolving conflicts constructively?

Accepted Answer

A) Making sure that the people involved really disagree 
B) Checking to see that everyone's information is correct 
C) Repairing bad feelings 
D) Discovering the needs each person is trying to meet 
A) Making sure that the people involved really disagree 
B) Checking to see that everyone's information is correct 
C) Repairing bad feelings 
D) Discovering the needs each person is trying to meet

Question 20

What are the different stages of the group development process?

Accepted Answer

The different stages of the gr

Exam 20: Listening

Which of the following is true of the presenting problem?

_____ leaders set the agenda,make sure that everyone knows what's due for the next meeting,communicate with absent group members,and check to be sure that assignments are carried out.

Which of the following is a way to reduce group conflicts?

_____ messages focus on the method of how a group makes decisions,who will do what,and when assignments will be due.

Interpersonal leaders set the agenda,make sure that everyone knows what's due for the next meeting,communicate with absent group members,and check to be sure that assignments are carried out.

Someone who implies that he or she has the best ideas and can do the best work is likely playing the negative roles of dominating.

Which of the following would be true of a successful group?

During the _____ phase of group development,most of a group's work is done.

In which of the following stages of group development does a group seek consensus and try to forget earlier conflicts as members focus on agreeing to the solution?

Student groups cannot produce better projects when they openly disagree over substantive issues of content and document design.

Which of the following is the final step in resolving conflicts constructively?

Business,government,and academic organizations use collaboration:

Coordination is the longest phase of group development.

_____ cultures focus more strongly on relationship building to ensure mutual understanding and respect among team members.

Which of the following messages focus on maintaining group norms and fostering group cohesion?

Which of the following is a constructive way to respond to criticism and get closer to the real concern?

_____ messages focus on content: the problem or challenge,data,and possible solutions.

_____ is the tendency for groups to put such a high premium on agreement that they directly or indirectly punish dissent.

Which of the following is the first step in resolving conflicts constructively?

What are the different stages of the group development process?

Introducing Business Communications

Adapting Your Messages to Your Audience

Communicating Across Cultures

Planning, Writing, and Revising

Designing Documents, Slides, and Screens

Formatting Hardcopy Letters and Memos

Writing Electronic Messages

Composing Informative and Positive Messages

Composing Negative Messages

Composing Persuasive Messages

Communicating Reader Benefits

Communicating With Positive Emphasis

Communicating You-Attitude

Researching Information

Synthesizing and Documenting Information

Writing Information Reports

Writing Proposals and Analytical Reports

Writing Formal Reports

Using Visuals

Working and Writing in Teams

Planning, Managing, and Recording Meetings

Making Oral Presentations

Researching Jobs

Creating Persuasive Résumés

Creating Persuasive Application Letters

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