Exam 16: Providing Orientation and Training

Jonathan, a human resources manager at a restaurant, gets complaints from customers about the poor quality of food at the restaurant. He learns that the quality of the food is directly linked to the lack of skills the chefs possess. According to the training cycle, which of the following should Jonathan do next?

A potential drawback to providing employees with ongoing training and learning opportunities is that

When a supervisor focuses coaching efforts on one employee, the practice is called ________.

Apprenticeship is best defined as

Which of the following is an advantage primarily associated with all forms of computer-based instruction?

Which of the following is a disadvantage primarily associated with classroom training?

Jake, a new employee at an automobile firm, is assigned to work with an experienced employee in the assembly line of the firm. The experienced employee demonstrates how to use the various equipment in the assembly line. This is an example of

When a supervisor is conducting the training, he or she can benefit from applying

Which of the following is a reason why employees resist attending basic skills training?

The coaching process usually begins with a supervisor

________ learning provides employees with additional knowledge, skills, and abilities that can enable them to better connect with customers, engage in creative decision making and problem-solving, and identify ways of improving work.

________ refers to increasing the skills that will enable employees to better meet the organization's goals.

Which of the following is an advantage associated with employee orientation?

Which of the following steps completes the training cycle by helping a supervisor identify needs for additional training?

________ refers to a condition where employees lose the ability to perform work-related functions over time.

Identify an accurate statement about e-learning.

The difference between on-the-job and vestibule training is that the latter

Computer-based training that employs the Internet is commonly referred to as ________.

When the human resources department and supervisor share responsibility for conducting an orientation, the supervisor typically covers topics related to

Which of the following is true of training?