Question 1

Designing a waiting area to be conducive to conversation is an example of?

Accepted Answer

A)  Keeping customers informed 
B)  Designing a fair waiting system 
C)  Keeping customers occupied 
D)  Grouping customers together 
A)  Keeping customers informed 
B)  Designing a fair waiting system 
C)  Keeping customers occupied 
D)  Grouping customers together

Question 2

A dentist's office providing TVs for patients in the waiting room is an example of?

Accepted Answer

A)  Keeping customers informed 
B)  Designing a fair waiting system 
C)  Keeping customers occupied 
D)  Grouping customers together 
A)  Keeping customers informed 
B)  Designing a fair waiting system 
C)  Keeping customers occupied 
D)  Grouping customers together

Question 3

A demand source for an office soda machine would likely be considered to be?

Accepted Answer

A)  Finite 
B)  Infinite 
C)  Neither finite nor infinite 
D)  Both finite and infinite 
A)  Finite 
B)  Infinite 
C)  Neither finite nor infinite 
D)  Both finite and infinite

Question 4

An airline that overbooks seats on its aircraft is using what type of capacity management technique?

Accepted Answer

A)  Employee scheduling 
B)  Yield/revenue management 
C)  Self-service 
D)  Employee cross-training 
A)  Employee scheduling 
B)  Yield/revenue management 
C)  Self-service 
D)  Employee cross-training

Question 5

Assume that customer arrivals at a ticket counter can be modeled by a Poisson distribution. The average arrival rate is 12 customers per hour. What is the probability of exactly 6 arrivals in the next hour (to three decimal places)?

Accepted Answer

A)  1 
B)  0.25 
C)  0.17 
D)  0.08 
A)  1 
B)  0.25 
C)  0.17 
D)  0.08

Question 6

Airlines might choose to sell more tickets than an aircraft has. This _______ is a form of yield/revenue management.

Accepted Answer

The answer of Airlines might choose to sell more tickets...

Question 7

Work flow analysis might be used to determine if work can be automated or simplified to improve value and productivity.

Accepted Answer

A) True 
 B)False

Question 8

Why might a company or facility choose to utilize the various possible queue disciplines?

Accepted Answer

A successful answer should des

Question 9

Selling the same product to different customers for different prices is referred to as?

Accepted Answer

A)  Price discrimination 
B)  Differential pricing 
C)  Revenue matching 
D)  Sales deception 
A)  Price discrimination 
B)  Differential pricing 
C)  Revenue matching 
D)  Sales deception

Question 10

The movement or transfer of work from the customer through the organization is referred to as?

Accepted Answer

A)  Work allocation 
B)  Work flow 
C)  Work movement 
D)  Work share 
A)  Work allocation 
B)  Work flow 
C)  Work movement 
D)  Work share

Question 11

For a single server, single queue system with an arrival rate of 12 customers per hour and a service rate of 20 customers per hour, what is the mean number of customers in the queue (to two decimal places)?

Accepted Answer

A)  0.90 
B)  0.60 
C)  1.50 
D)  Cannot be determined from the information given 
A)  0.90 
B)  0.60 
C)  1.50 
D)  Cannot be determined from the information given

Question 12

How might a student health clinic at a university use overbooking in its appointment system? How would the clinic potentially benefit from overbooking, and how might it face consequences?

Accepted Answer

A successful answer will describe how a

Question 13

For a single server, single queue system with an arrival rate of 6 customers per hour and a service rate of 15 customers per hour, what is the probability of exactly one customer in the system (to two decimal places)?

Accepted Answer

A)  0.90 
B)  0.40 
C)  0.24 
D)  Cannot be determined from the information given 
A)  0.90 
B)  0.40 
C)  0.24 
D)  Cannot be determined from the information given

Designing a waiting area to be conducive to conversation is an example of?

A dentist's office providing TVs for patients in the waiting room is an example of?

A demand source for an office soda machine would likely be considered to be?

An airline that overbooks seats on its aircraft is using what type of capacity management technique?

Assume that customer arrivals at a ticket counter can be modeled by a Poisson distribution. The average arrival rate is 12 customers per hour. What is the probability of exactly 6 arrivals in the next hour (to three decimal places)?

Airlines might choose to sell more tickets than an aircraft has. This _______ is a form of yield/revenue management.

Work flow analysis might be used to determine if work can be automated or simplified to improve value and productivity.

Why might a company or facility choose to utilize the various possible queue disciplines?

Selling the same product to different customers for different prices is referred to as?

The movement or transfer of work from the customer through the organization is referred to as?

For a single server, single queue system with an arrival rate of 12 customers per hour and a service rate of 20 customers per hour, what is the mean number of customers in the queue (to two decimal places)?

How might a student health clinic at a university use overbooking in its appointment system? How would the clinic potentially benefit from overbooking, and how might it face consequences?

For a single server, single queue system with an arrival rate of 6 customers per hour and a service rate of 15 customers per hour, what is the probability of exactly one customer in the system (to two decimal places)?

Operations Management, Processes, and Supply Chain Management

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 10: Managing Customer and Work Flows

Designing a waiting area to be conducive to conversation is an example of?

A dentist's office providing TVs for patients in the waiting room is an example of?

A demand source for an office soda machine would likely be considered to be?

An airline that overbooks seats on its aircraft is using what type of capacity management technique?

Assume that customer arrivals at a ticket counter can be modeled by a Poisson distribution. The average arrival rate is 12 customers per hour. What is the probability of exactly 6 arrivals in the next hour (to three decimal places)?

Airlines might choose to sell more tickets than an aircraft has. This _______ is a form of yield/revenue management.

Work flow analysis might be used to determine if work can be automated or simplified to improve value and productivity.

Why might a company or facility choose to utilize the various possible queue disciplines?

Selling the same product to different customers for different prices is referred to as?

The movement or transfer of work from the customer through the organization is referred to as?

For a single server, single queue system with an arrival rate of 12 customers per hour and a service rate of 20 customers per hour, what is the mean number of customers in the queue (to two decimal places)?

How might a student health clinic at a university use overbooking in its appointment system? How would the clinic potentially benefit from overbooking, and how might it face consequences?

For a single server, single queue system with an arrival rate of 6 customers per hour and a service rate of 15 customers per hour, what is the probability of exactly one customer in the system (to two decimal places)?

Operations Management, Processes, and Supply Chain Management

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Process Design and Capacity Management

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters