Question 1

Production processes are matched to the product by considering desired production volume and the variety of goods/services that customers desire.

Accepted Answer

A) True 
 B)False

Question 2

Which technique is used to evaluate cost trade-offs among various options?

Accepted Answer

A)  Linear regression 
B)  Break-even analysis 
C)  The House of Quality 
D)  Performance Analysis 
A)  Linear regression 
B)  Break-even analysis 
C)  The House of Quality 
D)  Performance Analysis

Question 3

LEED certification is used for what type of object?

Accepted Answer

A)  Water 
B)  Food 
C)  Buildings 
D)  Toys 
A)  Water 
B)  Food 
C)  Buildings 
D)  Toys

Question 4

In a break-even problem what would be expected to happen to the break-even quantity if the variable cost is increased (assume fixed and variable costs remain constant)?

Accepted Answer

A)  Increase 
B)  Decrease 
C)  Neither increase nor decrease 
D)  Impossible to know how break-even quantity would change 
A)  Increase 
B)  Decrease 
C)  Neither increase nor decrease 
D)  Impossible to know how break-even quantity would change

Question 5

If a call center had a capacity utilization of 91% in June and a capacity utilization of 93% in July, what was the call center's percentage change in capacity utilization from June to July (to one decimal place)?

Accepted Answer

A)  2.0% 
B)  2.2% 
C)  -2.2% 
D)  -2.0% 
A)  2.0% 
B)  2.2% 
C)  -2.2% 
D)  -2.0%

Question 6

Capacity planning that includes making decisions about hiring or firing personnel occurs during what type of capacity planning?

Accepted Answer

A)  Short-range 
B)  Intermediate-range 
C)  Long-range 
D)  Extended-range 
A)  Short-range 
B)  Intermediate-range 
C)  Long-range 
D)  Extended-range

Question 7

Maximum sustainable capacity that is determined during process and facility design is referred to as _______.

Accepted Answer

The answer of Maximum sustainable capacity that is determined during...

Question 8

Which of the following is an example of intermediate-range capacity planning?

Accepted Answer

A)  Making major equipment purchases 
B)  Scheduling jobs to be completed 
C)  Determining worker schedules 
D)  Subcontracting work 
A)  Making major equipment purchases 
B)  Scheduling jobs to be completed 
C)  Determining worker schedules 
D)  Subcontracting work

Question 9

Increasing capacity in an area of process that is not a bottleneck is likely to positively impact process capacity.

Accepted Answer

A) True 
 B)False

Question 10

In a break-even problem, what is the relationship between total revenues and total costs at the break-even point?

Accepted Answer

A)  Total revenues are greater than total costs 
B)  Total revenues are less than total costs 
C)  Total revenues are equal to total costs 
D)  It is impossible to know the relationship between total revenues and total costs at the break-even point 
A)  Total revenues are greater than total costs 
B)  Total revenues are less than total costs 
C)  Total revenues are equal to total costs 
D)  It is impossible to know the relationship between total revenues and total costs at the break-even point

Question 11

Make-to-order products typically have a lower cost per unit than assemble-to-order products.

Accepted Answer

A) True 
 B)False

Question 12

A company has estimated its effective capacity is 1,000 units produced per day. If the company wishes to maintain a capacity utilization of at least 95%, what must its actual output be?

Accepted Answer

A)  1,000 units per day 
B)  1,150 units per day 
C)  950 units per day 
D)  Impossible to determine from the information provided 
A)  1,000 units per day 
B)  1,150 units per day 
C)  950 units per day 
D)  Impossible to determine from the information provided

Question 13

A diagram showing the sequence of steps involved in a process is a __________.

Accepted Answer

Process fl

Question 14

Which of the following concepts allows for the customization of products that are produced in high volume?

Accepted Answer

A)  Mass differentiation 
B)  Mass customization 
C)  Mass assembly 
D)  Mass processing 
A)  Mass differentiation 
B)  Mass customization 
C)  Mass assembly 
D)  Mass processing

Question 15

The design of performance measures for processes should consider all of the following except?

Accepted Answer

A)  Tie performance to firm goals 
B)  Tie performance to customer requirements 
C)  Monitoring quality, cost, timing, and volume of process outputs 
D)  Link performance to cost reduction 
A)  Tie performance to firm goals 
B)  Tie performance to customer requirements 
C)  Monitoring quality, cost, timing, and volume of process outputs 
D)  Link performance to cost reduction

Question 16

A company that buys capacity instead of (or in addition to) making product is practicing _______.

Accepted Answer

The answer of A company that buys capacity instead of...

Question 17

Mass customization is a concept that is closely related to which type of process?

Accepted Answer

A)  Make-to-Order 
B)  Make-to-Stock 
C)  Assemble-to-Order 
D)  Assemble-to-Stock 
A)  Make-to-Order 
B)  Make-to-Stock 
C)  Assemble-to-Order 
D)  Assemble-to-Stock

Question 18

Dell's production process is most closely associated with which type of process?

Accepted Answer

A)  Assemble-to-Order 
B)  Make-to-Order 
C)  Make-to-Stock 
D)  Assemble-to-Stock 
A)  Assemble-to-Order 
B)  Make-to-Order 
C)  Make-to-Stock 
D)  Assemble-to-Stock

Question 19

Significant changes to capacity can be achieved in the short term.

Accepted Answer

A) True 
 B)False

Question 20

A hand car wash facility was designed so that it could wash a maximum of 200 cars per day. In reality, the owners of the facility have discovered that an actual maximum throughput is 175 cars per day. If the car wash typically washes 120 cars per day, what is its capacity utilization (given as a percentage)?

Accepted Answer

A)  60% 
B)  87.5% 
C)  166.7% 
D)  68.6% 
A)  60% 
B)  87.5% 
C)  166.7% 
D)  68.6%

Production processes are matched to the product by considering desired production volume and the variety of goods/services that customers desire.

Which technique is used to evaluate cost trade-offs among various options?

LEED certification is used for what type of object?

In a break-even problem what would be expected to happen to the break-even quantity if the variable cost is increased (assume fixed and variable costs remain constant)?

If a call center had a capacity utilization of 91% in June and a capacity utilization of 93% in July, what was the call center's percentage change in capacity utilization from June to July (to one decimal place)?

Capacity planning that includes making decisions about hiring or firing personnel occurs during what type of capacity planning?

Maximum sustainable capacity that is determined during process and facility design is referred to as _______.

Which of the following is an example of intermediate-range capacity planning?

Increasing capacity in an area of process that is not a bottleneck is likely to positively impact process capacity.

In a break-even problem, what is the relationship between total revenues and total costs at the break-even point?

Make-to-order products typically have a lower cost per unit than assemble-to-order products.

A company has estimated its effective capacity is 1,000 units produced per day. If the company wishes to maintain a capacity utilization of at least 95%, what must its actual output be?

A diagram showing the sequence of steps involved in a process is a __________.

Which of the following concepts allows for the customization of products that are produced in high volume?

The design of performance measures for processes should consider all of the following except?

A company that buys capacity instead of (or in addition to) making product is practicing _______.

Mass customization is a concept that is closely related to which type of process?

Dell's production process is most closely associated with which type of process?

Significant changes to capacity can be achieved in the short term.

Operations Management, Processes, and Supply Chain Management

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters

Exam 4: Process Design and Capacity Management

Production processes are matched to the product by considering desired production volume and the variety of goods/services that customers desire.

Which technique is used to evaluate cost trade-offs among various options?

LEED certification is used for what type of object?

In a break-even problem what would be expected to happen to the break-even quantity if the variable cost is increased (assume fixed and variable costs remain constant)?

If a call center had a capacity utilization of 91% in June and a capacity utilization of 93% in July, what was the call center's percentage change in capacity utilization from June to July (to one decimal place)?

Capacity planning that includes making decisions about hiring or firing personnel occurs during what type of capacity planning?

Maximum sustainable capacity that is determined during process and facility design is referred to as _______.

Which of the following is an example of intermediate-range capacity planning?

Increasing capacity in an area of process that is not a bottleneck is likely to positively impact process capacity.

In a break-even problem, what is the relationship between total revenues and total costs at the break-even point?

Make-to-order products typically have a lower cost per unit than assemble-to-order products.

A company has estimated its effective capacity is 1,000 units produced per day. If the company wishes to maintain a capacity utilization of at least 95%, what must its actual output be?

A diagram showing the sequence of steps involved in a process is a __________.

Which of the following concepts allows for the customization of products that are produced in high volume?

The design of performance measures for processes should consider all of the following except?

A company that buys capacity instead of (or in addition to) making product is practicing _______.

Mass customization is a concept that is closely related to which type of process?

Dell's production process is most closely associated with which type of process?

Significant changes to capacity can be achieved in the short term.

Operations Management, Processes, and Supply Chain Management

Corporate Strategy, Performance, and Sustainability

Product Design and Development

Customer Relationships and Customer Service

Demand Management, Forecasting, and Aggregate Planning

Independent Demand Inventory Management

Material Flow Analysis and Facility Layouts

Supplement: Job Scheduling and Vehicle Routing

Lean Systems

Managing Customer and Work Flows

Managing Information Flowsmrp and Erp

Managing Projects

Six Sigma Quality Management

Supplement: Statistical Quality Control

Global Supply Management

Location, Logistics, and Product Returns

Integrating Processes Along the Supply Chain

Filters