Question 1

External communication includes sharing ideas and messages with superiors,coworkers,and subordinates.

Accepted Answer

A) True 
 B)False

Question 2

Melinda was recently hired as manager of a small retail establishment.She immediately noticed that employees seem afraid to speak with her.She wants her employees to feel comfortable coming to her about anything.What organizational communication barrier is she trying to overcome?

Accepted Answer

A) Lack of trust between management and employees 
B) Top-heavy organizational structure 
C) Turf wars 
D) Lack of communication skills 
A) Lack of trust between management and employees 
B) Top-heavy organizational structure 
C) Turf wars 
D) Lack of communication skills

Question 3

What type of technology makes it possible to locate and identify a computing device as soon as users connect to the network?

Accepted Answer

A) Cloud computing technology 
B) Blogs,podcasts,and wikis 
C) Telephony 
D) Presence technology 
A) Cloud computing technology 
B) Blogs,podcasts,and wikis 
C) Telephony 
D) Presence technology

Question 4

Achieving literacy in the digital age means thinking ________ about new media.​

Accepted Answer

The answer of Achieving literacy in the digital age means...

Question 5

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Accepted Answer

The answer of Ethical business communicators are ______________ when they...

Question 6

Which of the following statements about social media is most accurate?

Accepted Answer

A) Social media are still relatively new and untried communication channels for some businesses. 
B) Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing. 
C) Social media networks first attracted industries built on tradition and formality. 
D) Social media sites such as Facebook and Twitter offer no advantages for businesses. 
A) Social media are still relatively new and untried communication channels for some businesses. 
B) Most businesses today have discarded old media and instead use social media exclusively for communicating and marketing. 
C) Social media networks first attracted industries built on tradition and formality. 
D) Social media sites such as Facebook and Twitter offer no advantages for businesses.

Question 7

An important benefit of "flat" organizational structures is that ________.

Accepted Answer

A) ​employees work fewer hours 
B) ​decision makers can react more quickly to market changes 
C) ​face-to-face meetings are unnecessary 
D) ​all operations can remain in the same country 
A) ​employees work fewer hours 
B) ​decision makers can react more quickly to market changes 
C) ​face-to-face meetings are unnecessary 
D) ​all operations can remain in the same country

Question 8

The three basic functions of business communication are to ________.

Accepted Answer

A) inform,entertain,and impress 
B) inform,persuade,and promote goodwill 
C) inform,persuade,and explain 
D) inform,instruct,and entertain 
A) inform,entertain,and impress 
B) inform,persuade,and promote goodwill 
C) inform,persuade,and explain 
D) inform,instruct,and entertain

Question 9

In today's increasingly complex,networked digital environment,job candidates with exceptional ________ skills immediately stand out.​

Accepted Answer

The answer of In today's increasingly complex,networked digital environment,job candidates...

Question 10

Which of the following statements about communication in today's business organizations is most accurate?

Accepted Answer

A) Many companies used intranets to communicate with customers,outside vendors,and governmental agencies. 
B) Smartphones and tablet computers are prevalent in the workplace but do not have the capabilities to replace laptops and personal computers. 
C) Wireless access is increasingly blanketing entire office buildings,airports,hotels,restaurants,school and college campuses,cities,and other public spaces. 
D) The most common workplace use of tablet computers is blogging. 
A) Many companies used intranets to communicate with customers,outside vendors,and governmental agencies. 
B) Smartphones and tablet computers are prevalent in the workplace but do not have the capabilities to replace laptops and personal computers. 
C) Wireless access is increasingly blanketing entire office buildings,airports,hotels,restaurants,school and college campuses,cities,and other public spaces. 
D) The most common workplace use of tablet computers is blogging.

Question 11

Which of the following statements about communicating in today's workplace is mostaccurate?

Accepted Answer

A) Today's emphasis on teams means more face-to-face communication and less writing. 
B) Communication typically flows one way: from businesses to consumers. 
C) Writing skills are more important today than ever because online media requires more writing,not less. 
D) Increasing numbers of workers are enjoying more defined working hours. 
A) Today's emphasis on teams means more face-to-face communication and less writing. 
B) Communication typically flows one way: from businesses to consumers. 
C) Writing skills are more important today than ever because online media requires more writing,not less. 
D) Increasing numbers of workers are enjoying more defined working hours.

Question 12

Today's new communication technologies have made writing skills less important than in the past.

Accepted Answer

A) True 
 B)False

Question 13

A knowledge or information worker engages in mind work and is paid for his or her education and ability to ________.

Accepted Answer

The answer of A knowledge or information worker engages in...

Question 14

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

Accepted Answer

Students will select five of the followi

Question 15

External communication for routine purposes is likely to be handled via e-mail.

Accepted Answer

A) True 
 B)False

Question 16

____________________ language does not discriminate against individuals or groups on the basis of their sex,ethnicity,disability,race,sexual orientation,or age.

Accepted Answer

The answer of ____________________ language does not discriminate against individuals...

Question 17

One contemporary form of interactive and mobile communication is the ________,which is a secured local network within an organization.​

Accepted Answer

The answer of One contemporary form of interactive and mobile...

Question 18

Which of the following is an example of an internal organizational communication?

Accepted Answer

A) A tweet sent to a customer about a private sale that will take place tomorrow 
B) A Facebook page advertising a company's products 
C) A meeting of all department managers 
D) An annual report sent to company stockholders 
A) A tweet sent to a customer about a private sale that will take place tomorrow 
B) A Facebook page advertising a company's products 
C) A meeting of all department managers 
D) An annual report sent to company stockholders

Question 19

​"Flattening" of management hierarchies most directly refers to ________.

Accepted Answer

A) ​fewer layers of managers separating decision makers from line workers 
B) ​employees being promoted to supervisory positions more quickly 
C) ​more managers overseeing decision making 
D) ​hiring freezes implemented to save money 
A) ​fewer layers of managers separating decision makers from line workers 
B) ​employees being promoted to supervisory positions more quickly 
C) ​more managers overseeing decision making 
D) ​hiring freezes implemented to save money

Question 20

Communication today generally flows one way-from companies to the public.

Accepted Answer

A) True 
 B)False

External communication includes sharing ideas and messages with superiors,coworkers,and subordinates.

Melinda was recently hired as manager of a small retail establishment.She immediately noticed that employees seem afraid to speak with her.She wants her employees to feel comfortable coming to her about anything.What organizational communication barrier is she trying to overcome?

What type of technology makes it possible to locate and identify a computing device as soon as users connect to the network?

Achieving literacy in the digital age means thinking ________ about new media.

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Which of the following statements about social media is most accurate?

An important benefit of "flat" organizational structures is that ________.

The three basic functions of business communication are to ________.

In today's increasingly complex,networked digital environment,job candidates with exceptional ________ skills immediately stand out.

Which of the following statements about communication in today's business organizations is most accurate?

Which of the following statements about communicating in today's workplace is mostaccurate?

Today's new communication technologies have made writing skills less important than in the past.

A knowledge or information worker engages in mind work and is paid for his or her education and ability to ________.

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

External communication for routine purposes is likely to be handled via e-mail.

____________________ language does not discriminate against individuals or groups on the basis of their sex,ethnicity,disability,race,sexual orientation,or age.

One contemporary form of interactive and mobile communication is the ________,which is a secured local network within an organization.

Which of the following is an example of an internal organizational communication?

"Flattening" of management hierarchies most directly refers to ________.

Communication today generally flows one way-from companies to the public.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Business Communication in the Digital Age

External communication includes sharing ideas and messages with superiors,coworkers,and subordinates.

Melinda was recently hired as manager of a small retail establishment.She immediately noticed that employees seem afraid to speak with her.She wants her employees to feel comfortable coming to her about anything.What organizational communication barrier is she trying to overcome?

What type of technology makes it possible to locate and identify a computing device as soon as users connect to the network?

Achieving literacy in the digital age means thinking ________ about new media.​

Ethical business communicators are ______________ when they recognize their own biases and strive to keep them from distorting a message.

Which of the following statements about social media is most accurate?

An important benefit of "flat" organizational structures is that ________.

The three basic functions of business communication are to ________.

In today's increasingly complex,networked digital environment,job candidates with exceptional ________ skills immediately stand out.​

Which of the following statements about communication in today's business organizations is most accurate?

Which of the following statements about communicating in today's workplace is mostaccurate?

Today's new communication technologies have made writing skills less important than in the past.

A knowledge or information worker engages in mind work and is paid for his or her education and ability to ________.

Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

External communication for routine purposes is likely to be handled via e-mail.

____________________ language does not discriminate against individuals or groups on the basis of their sex,ethnicity,disability,race,sexual orientation,or age.

One contemporary form of interactive and mobile communication is the ________,which is a secured local network within an organization.​

Which of the following is an example of an internal organizational communication?

​"Flattening" of management hierarchies most directly refers to ________.

Communication today generally flows one way-from companies to the public.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Achieving literacy in the digital age means thinking ________ about new media.

In today's increasingly complex,networked digital environment,job candidates with exceptional ________ skills immediately stand out.

One contemporary form of interactive and mobile communication is the ________,which is a secured local network within an organization.

"Flattening" of management hierarchies most directly refers to ________.