Question 1

Explain why having strong writing skills is important in today's digital world.

Accepted Answer

Student answers will vary and should tou

Question 2

​A study by the National Association of Colleges and Employers revealed that a majority of employers consider a minimum GPA of ________ as a cutoff point when screening candidates.

Accepted Answer

A) ​3.5 
B) ​3.0 
C) ​2.5 
D) ​2.0 
A) ​3.5 
B) ​3.0 
C) ​2.5 
D) ​2.0

Question 3

Discuss the importance of workplace ethics,including examples of (a)guidelines for ethical behavior and (b)questions to ask yourself when faced with ethical dilemmas.

Accepted Answer

Student answers will vary.​
Ethics refer

Question 4

The three primary business communication functions are to inform,to persuade,and to entertain.

Accepted Answer

A) True 
 B)False

Question 5

Covering up incidents,abusing sick days,lying to a supervisor,taking credit for a colleague's ideas,and inflating grades on a résumé are examples of ________.

Accepted Answer

A) breaking the law 
B) protecting your professional brand 
C) unethical actions 
D) workplace distrust 
A) breaking the law 
B) protecting your professional brand 
C) unethical actions 
D) workplace distrust

Question 6

Which of the following is an example of an informal organizational communication channel?

Accepted Answer

A) A supervisor gives a performance appraisal to her subordinate. 
B) An employee suggests to his supervisor a way to increase productivity in his department. 
C) Research and development team members hold a virtual meeting to discuss ideas for future products. 
D) An employee starts a blog to share her personal work experiences,opinions,and observations. 
A) A supervisor gives a performance appraisal to her subordinate. 
B) An employee suggests to his supervisor a way to increase productivity in his department. 
C) Research and development team members hold a virtual meeting to discuss ideas for future products. 
D) An employee starts a blog to share her personal work experiences,opinions,and observations.

Question 7

The term "information worker" refers to an employee who is responsible for creating and maintaining company databases.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements comparing oral and written communication is mostaccurate?

Accepted Answer

A) Written communication provides a permanent record only if it is sent as a hard copy,printed message. 
B) Written messages do not require as much thought as oral messages. 
C) One advantage of oral communication such as a face-to-face meeting is that it allows for immediate feedback. 
D) Oral communication is preferred when presenting formal or complex ideas. 
A) Written communication provides a permanent record only if it is sent as a hard copy,printed message. 
B) Written messages do not require as much thought as oral messages. 
C) One advantage of oral communication such as a face-to-face meeting is that it allows for immediate feedback. 
D) Oral communication is preferred when presenting formal or complex ideas.

Question 9

________________ communication includes exchanging ideas and messages with customers,suppliers,the government,and the public.

Accepted Answer

The answer of ________________ communication includes exchanging ideas and messages...

Question 10

Which of the following statements about writing skills is most accurate?

Accepted Answer

A) Writing skills in today's workplace are an advantage,but they are not a necessity. 
B) Only the very top level of salaried employees need good writing skills. 
C) Having good writing skills can improve your chances for promotion and can result in higher earnings. 
D) Today's communication technologies have made writing obsolete. 
A) Writing skills in today's workplace are an advantage,but they are not a necessity. 
B) Only the very top level of salaried employees need good writing skills. 
C) Having good writing skills can improve your chances for promotion and can result in higher earnings. 
D) Today's communication technologies have made writing obsolete.

Question 11

Language is discriminatory when it ________.

Accepted Answer

A) ​stereotypes,insults,or excludes people 
B) ​contains grammatical or mechanical errors 
C) ​lacks clarity and conciseness 
D) ​is not written in the reader's first language 
A) ​stereotypes,insults,or excludes people 
B) ​contains grammatical or mechanical errors 
C) ​lacks clarity and conciseness 
D) ​is not written in the reader's first language

Question 12

Which of the following is an example of external organizational communication?

Accepted Answer

A) An employee performance appraisal 
B) A brochure sent to a prospective customer 
C) A report recommending a change in company procedure 
D) An e-mail message to employees about an upcoming training seminar 
A) An employee performance appraisal 
B) A brochure sent to a prospective customer 
C) A report recommending a change in company procedure 
D) An e-mail message to employees about an upcoming training seminar

Question 13

You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails​,and ________.

Accepted Answer

A) ​avoiding social media sites such as Twitter and Facebook 
B) ​updating your resume monthly 
C) ​making astute comments on social media sites 
D) ​choosing face-to-face interactions over writing 
A) ​avoiding social media sites such as Twitter and Facebook 
B) ​updating your resume monthly 
C) ​making astute comments on social media sites 
D) ​choosing face-to-face interactions over writing

Question 14

Which of the following statements about laws is least accurate?

Accepted Answer

A) People in accounting and finance should be aware of the Sarbanes-Oxley Act. 
B) Anything published on the Internet is in the public domain and can be used freely. 
C) Assume that anything produced privately after 1989 is copyrighted. 
D) The concept of fair use gives individuals limited rights to use copyrighted materials without requiring permission. 
A) People in accounting and finance should be aware of the Sarbanes-Oxley Act. 
B) Anything published on the Internet is in the public domain and can be used freely. 
C) Assume that anything produced privately after 1989 is copyrighted. 
D) The concept of fair use gives individuals limited rights to use copyrighted materials without requiring permission.

Question 15

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

Accepted Answer

A) True 
 B)False

Question 16

E-mail is considered a leaner medium than face-to-face communication.​

Accepted Answer

A) True 
 B)False

Question 17

When communicating internally in writing,you will probably use ________,which is the most prevalent communication channel in the workplace today.​

Accepted Answer

The answer of When communicating internally in writing,you will probably...

Question 18

The 21st-century economy depends mainly on ________.

Accepted Answer

A) raw materials 
B) manufacturing 
C) information and knowledge 
D) physical labor 
A) raw materials 
B) manufacturing 
C) information and knowledge 
D) physical labor

Question 19

One challenge posed by flatter organizations is that ​every employee must be a skilled communicator.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is an advantage of written communication?

Accepted Answer

A) Creates a permanent record 
B) Provides immediate feedback 
C) Is more personal than oral communication 
D) Is effective for delivering nonverbal cues 
A) Creates a permanent record 
B) Provides immediate feedback 
C) Is more personal than oral communication 
D) Is effective for delivering nonverbal cues

Explain why having strong writing skills is important in today's digital world.

A study by the National Association of Colleges and Employers revealed that a majority of employers consider a minimum GPA of ________ as a cutoff point when screening candidates.

Discuss the importance of workplace ethics,including examples of (a)guidelines for ethical behavior and (b)questions to ask yourself when faced with ethical dilemmas.

The three primary business communication functions are to inform,to persuade,and to entertain.

Covering up incidents,abusing sick days,lying to a supervisor,taking credit for a colleague's ideas,and inflating grades on a résumé are examples of ________.

Which of the following is an example of an informal organizational communication channel?

The term "information worker" refers to an employee who is responsible for creating and maintaining company databases.

Which of the following statements comparing oral and written communication is mostaccurate?

________________ communication includes exchanging ideas and messages with customers,suppliers,the government,and the public.

Which of the following statements about writing skills is most accurate?

Language is discriminatory when it ________.

Which of the following is an example of external organizational communication?

You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails,and ________.

Which of the following statements about laws is least accurate?

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

E-mail is considered a leaner medium than face-to-face communication.

When communicating internally in writing,you will probably use ________,which is the most prevalent communication channel in the workplace today.

The 21st-century economy depends mainly on ________.

One challenge posed by flatter organizations is that every employee must be a skilled communicator.

Which of the following is an advantage of written communication?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Business Communication in the Digital Age

Explain why having strong writing skills is important in today's digital world.

​A study by the National Association of Colleges and Employers revealed that a majority of employers consider a minimum GPA of ________ as a cutoff point when screening candidates.

Discuss the importance of workplace ethics,including examples of (a)guidelines for ethical behavior and (b)questions to ask yourself when faced with ethical dilemmas.

The three primary business communication functions are to inform,to persuade,and to entertain.

Covering up incidents,abusing sick days,lying to a supervisor,taking credit for a colleague's ideas,and inflating grades on a résumé are examples of ________.

Which of the following is an example of an informal organizational communication channel?

The term "information worker" refers to an employee who is responsible for creating and maintaining company databases.

Which of the following statements comparing oral and written communication is mostaccurate?

________________ communication includes exchanging ideas and messages with customers,suppliers,the government,and the public.

Which of the following statements about writing skills is most accurate?

Language is discriminatory when it ________.

Which of the following is an example of external organizational communication?

You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails​,and ________.

Which of the following statements about laws is least accurate?

One advantage of oral communication over written communication is that oral communication can be more easily adjusted to the audience.

E-mail is considered a leaner medium than face-to-face communication.​

When communicating internally in writing,you will probably use ________,which is the most prevalent communication channel in the workplace today.​

The 21st-century economy depends mainly on ________.

One challenge posed by flatter organizations is that ​every employee must be a skilled communicator.

Which of the following is an advantage of written communication?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

A study by the National Association of Colleges and Employers revealed that a majority of employers consider a minimum GPA of ________ as a cutoff point when screening candidates.

You can manage and protect your professional "brand" online by posting thoughtfully to blogs,writing competent e-mails,and ________.

E-mail is considered a leaner medium than face-to-face communication.

When communicating internally in writing,you will probably use ________,which is the most prevalent communication channel in the workplace today.

One challenge posed by flatter organizations is that every employee must be a skilled communicator.