Question 1

A company's CEO has developed a five-year strategic plan and will share it with all employees.This is an example of downward communication.

Accepted Answer

A) True 
 B)False

Question 2

To improve information flow,many of today's companies have decreased the number of operating units and managers,thereby shortening lines of communication.

Accepted Answer

A) True 
 B)False

Question 3

Information flows through formal communication channels in three directions: downward,upward,and spiral.

Accepted Answer

A) True 
 B)False

Question 4

Workplace ________,which includes differences in ethnicity,age,and gender,is important because it is likely to result in the products that consumers demand.​

Accepted Answer

The answer of Workplace ________,which includes differences in ethnicity,age,and gender,is...

Question 5

Which of the following is the first step in solving business problems competently?

Accepted Answer

A) ​Gathering the necessary people together for a face-to-face meeting 
B) ​Generating feasible ideas for a solution 
C) ​Understanding the problem clearly 
D) ​Determining a deadline for implementing the solution 
A) ​Gathering the necessary people together for a face-to-face meeting 
B) ​Generating feasible ideas for a solution 
C) ​Understanding the problem clearly 
D) ​Determining a deadline for implementing the solution

Question 6

The knowledge culture of today's workplace can include factory production employees.

Accepted Answer

A) True 
 B)False

Question 7

Sensitive communicators know the difference between facts and opinions.Which of the following statements would be considered factual? ​

Accepted Answer

A) Consumers are willing to pay more for a product if they believe that it was produced ethically under fair-trade standards. 
B) ​Social responsibility is a marketing tool to increase sales. 
C) ​Women have been limited by the corporate "glass ceiling." 
D) ​Women are starting businesses at two times the rate of men. 
A) Consumers are willing to pay more for a product if they believe that it was produced ethically under fair-trade standards. 
B) ​Social responsibility is a marketing tool to increase sales. 
C) ​Women have been limited by the corporate "glass ceiling." 
D) ​Women are starting businesses at two times the rate of men.

Question 8

_______________ richness theory attempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient.

Accepted Answer

The answer of _______________ richness theory attempts to classify media...

Question 9

Daniel must handle a complex organizational issue.Which of the following media would be best for this purpose?

Accepted Answer

A) Videoconference 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting 
A) Videoconference 
B) E-mail message 
C) Telephone conversation 
D) Face-to-face meeting

Question 10

Gerard's company will no longer store its data using in-house hardware and software;instead,data will be stored online at a remote location.This type of technology is called ________.

Accepted Answer

A) telephony 
B) an open office 
C) cloud computing 
D) Web conferencing 
A) telephony 
B) an open office 
C) cloud computing 
D) Web conferencing

Question 11

The 21st-century economy depends mainly on information and knowledge.

Accepted Answer

A) True 
 B)False

Question 12

You can develop your professional brand by making astute comments on LinkedIn and Facebook.

Accepted Answer

A) True 
 B)False

Question 13

The three primary functions of business communication are to inform,to persuade,and to promote ____________________.

Accepted Answer

The answer of The three primary functions of business communication...

Question 14

Ethical business communicators strive to tell the truth,label opinions so that they are not confused with facts,are objective,communicate clearly,use inclusive language,and ________.

Accepted Answer

A) ensure that communication flows upward,downward,and horizontally 
B) give credit when using the ideas of others 
C) encourage feedback 
D) choose appropriate channels of communication 
A) ensure that communication flows upward,downward,and horizontally 
B) give credit when using the ideas of others 
C) encourage feedback 
D) choose appropriate channels of communication

Question 15

Diverse workforces are more likely to create the products that consumers demand.

Accepted Answer

A) True 
 B)False

Question 16

__________ English laws require businesses to write policies,warranties,and contracts in language comprehensible to average readers.

Accepted Answer

The answer of __________ English laws require businesses to write...

Question 17

"Teleworkers"​ are employees who operate primarily in the office and are responsible for company sales via phone.

Accepted Answer

A) True 
 B)False

Question 18

Because your department has not reached its sales quota,your boss has asked you to change figures to show that sales were higher than they actually were.Which of the following questions is not important as you decide what to do?

Accepted Answer

A) Is the action you are considering legal? 
B) Are there better alternatives? 
C) Would family,friends,or coworkers approve? 
D) What is the best channel of communication to use in responding to your boss? 
A) Is the action you are considering legal? 
B) Are there better alternatives? 
C) Would family,friends,or coworkers approve? 
D) What is the best channel of communication to use in responding to your boss?

Question 19

Teleworkers,employees who remain outside of the office most of the time,and self-employed individuals now represent roughly ________ percent of the workforce.

Accepted Answer

A) ​5 
B) ​15 
C) ​20 
D) ​30 
A) ​5 
B) ​15 
C) ​20 
D) ​30

Question 20

Which of the following statements about global competition is least accurate?

Accepted Answer

A) Only medium and large companies compete globally. 
B) Many traditional U.S.companies generate more profit abroad than locally. 
C) If necessary,multinational companies should adjust their products to different palates. 
D) Successful communication in global markets requires developing new skills and attitudes. 
A) Only medium and large companies compete globally. 
B) Many traditional U.S.companies generate more profit abroad than locally. 
C) If necessary,multinational companies should adjust their products to different palates. 
D) Successful communication in global markets requires developing new skills and attitudes.

A company's CEO has developed a five-year strategic plan and will share it with all employees.This is an example of downward communication.

To improve information flow,many of today's companies have decreased the number of operating units and managers,thereby shortening lines of communication.

Information flows through formal communication channels in three directions: downward,upward,and spiral.

Workplace ________,which includes differences in ethnicity,age,and gender,is important because it is likely to result in the products that consumers demand.

Which of the following is the first step in solving business problems competently?

The knowledge culture of today's workplace can include factory production employees.

Sensitive communicators know the difference between facts and opinions.Which of the following statements would be considered factual?

_______________ richness theory attempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient.

Daniel must handle a complex organizational issue.Which of the following media would be best for this purpose?

Gerard's company will no longer store its data using in-house hardware and software;instead,data will be stored online at a remote location.This type of technology is called ________.

The 21st-century economy depends mainly on information and knowledge.

You can develop your professional brand by making astute comments on LinkedIn and Facebook.

The three primary functions of business communication are to inform,to persuade,and to promote ____________________.

Ethical business communicators strive to tell the truth,label opinions so that they are not confused with facts,are objective,communicate clearly,use inclusive language,and ________.

Diverse workforces are more likely to create the products that consumers demand.

__________ English laws require businesses to write policies,warranties,and contracts in language comprehensible to average readers.

"Teleworkers" are employees who operate primarily in the office and are responsible for company sales via phone.

Because your department has not reached its sales quota,your boss has asked you to change figures to show that sales were higher than they actually were.Which of the following questions is not important as you decide what to do?

Teleworkers,employees who remain outside of the office most of the time,and self-employed individuals now represent roughly ________ percent of the workforce.

Which of the following statements about global competition is least accurate?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Business Communication in the Digital Age

A company's CEO has developed a five-year strategic plan and will share it with all employees.This is an example of downward communication.

To improve information flow,many of today's companies have decreased the number of operating units and managers,thereby shortening lines of communication.

Information flows through formal communication channels in three directions: downward,upward,and spiral.

Workplace ________,which includes differences in ethnicity,age,and gender,is important because it is likely to result in the products that consumers demand.​

Which of the following is the first step in solving business problems competently?

The knowledge culture of today's workplace can include factory production employees.

Sensitive communicators know the difference between facts and opinions.Which of the following statements would be considered factual? ​

_______________ richness theory attempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient.

Daniel must handle a complex organizational issue.Which of the following media would be best for this purpose?

Gerard's company will no longer store its data using in-house hardware and software;instead,data will be stored online at a remote location.This type of technology is called ________.

The 21st-century economy depends mainly on information and knowledge.

You can develop your professional brand by making astute comments on LinkedIn and Facebook.

The three primary functions of business communication are to inform,to persuade,and to promote ____________________.

Ethical business communicators strive to tell the truth,label opinions so that they are not confused with facts,are objective,communicate clearly,use inclusive language,and ________.

Diverse workforces are more likely to create the products that consumers demand.

__________ English laws require businesses to write policies,warranties,and contracts in language comprehensible to average readers.

"Teleworkers"​ are employees who operate primarily in the office and are responsible for company sales via phone.

Because your department has not reached its sales quota,your boss has asked you to change figures to show that sales were higher than they actually were.Which of the following questions is not important as you decide what to do?

Teleworkers,employees who remain outside of the office most of the time,and self-employed individuals now represent roughly ________ percent of the workforce.

Which of the following statements about global competition is least accurate?

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Workplace ________,which includes differences in ethnicity,age,and gender,is important because it is likely to result in the products that consumers demand.

Sensitive communicators know the difference between facts and opinions.Which of the following statements would be considered factual?

"Teleworkers" are employees who operate primarily in the office and are responsible for company sales via phone.