Question 1

Managers can use the grapevine productively by respecting employees' desire to know,acting promptly to correct misinformation,and ________.

Accepted Answer

A) ​sharing only good news to keep employee morale high 
B) sharing both good and bad news 
C) ​decreasing the amount of information delivered through formal channels 
D) ​becoming an active part of the grapevine to spy on employees 
A) ​sharing only good news to keep employee morale high 
B) sharing both good and bad news 
C) ​decreasing the amount of information delivered through formal channels 
D) ​becoming an active part of the grapevine to spy on employees

Question 2

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

Accepted Answer

The answer of The ____________________ is an informal channel of...

Question 3

The "grapevine" is most accurately described as ________.

Accepted Answer

A) ​frowned-upon water cooler discussions that impede productivity 
B) ​an informal channel of communication that carries organizationally relevant gossip 
C) ​an e-mail chain involving multiple people to make a decision 
D) ​an organizational newsletter detailing recent accomplishments 
A) ​frowned-upon water cooler discussions that impede productivity 
B) ​an informal channel of communication that carries organizationally relevant gossip 
C) ​an e-mail chain involving multiple people to make a decision 
D) ​an organizational newsletter detailing recent accomplishments

Question 4

Compare and contrast formal and informal channels of organizational communication.

Accepted Answer

Student answers will vary.??Information

Question 5

*Ethical standards usually consist of convenience,personal goals,and company profits.

Accepted Answer

A) True 
 B)False

Question 6

________________ communication includes exchanging ideas and messages with superiors,coworkers,and subordinates.

Accepted Answer

The answer of ________________ communication includes exchanging ideas and messages...

Question 7

Of the following,the least rich (or leanest)communication media are ________.

Accepted Answer

A) face-to-face meetings and conversations 
B) e-mail messages 
C) flyers or posters 
D) telephone calls 
A) face-to-face meetings and conversations 
B) e-mail messages 
C) flyers or posters 
D) telephone calls

Question 8

Which of the following statements about workplace diversity is the most accurate?

Accepted Answer

A) Teams with diverse membership are more likely to create the products that consumers demand. 
B) The number of older workers is decreasing. 
C) More men pursue higher education than women. 
D) A diverse staff is less able to respond to changes in the customer base in local and world markets. 
A) Teams with diverse membership are more likely to create the products that consumers demand. 
B) The number of older workers is decreasing. 
C) More men pursue higher education than women. 
D) A diverse staff is less able to respond to changes in the customer base in local and world markets.

Question 9

Bert is CEO of an organization with many layers in the chain of command.He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees.What organizational communication barrier is he trying to overcome?

Accepted Answer

A) Lack of trust between management and employees 
B) Long lines of communication 
C) Closed communication climate 
D) Ego involvement 
A) Lack of trust between management and employees 
B) Long lines of communication 
C) Closed communication climate 
D) Ego involvement

Question 10

Mina wants to use the communication medium with the highest social presence.Which of the following should she choose?

Accepted Answer

A) E-mail 
B) Blog posting 
C) Discussion forum posting 
D) Live chat 
A) E-mail 
B) Blog posting 
C) Discussion forum posting 
D) Live chat

Question 11

​Media with high social presence ________.

Accepted Answer

A) ​involve written communication 
B) ​are personal and convey warmth 
C) ​are sent via Twitter or Facebook 
D) ​must have a large audience 
A) ​involve written communication 
B) ​are personal and convey warmth 
C) ​are sent via Twitter or Facebook 
D) ​must have a large audience

Question 12

E-mail is rapidly becoming the preferred communication channel for online customer service.

Accepted Answer

A) True 
 B)False

Question 13

Explain media richness theory and give an example of a rich medium and a lean medium.

Accepted Answer

Student answers will vary.
Media richnes

Question 14

According to media richness theory,face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.

Accepted Answer

A) True 
 B)False

Question 15

Flattened management hierarchies allow companies to react more quickly to market changes.

Accepted Answer

A) True 
 B)False

Question 16

Project-based teams are becoming a thing of the past as workers are dispersed in various locations.​

Accepted Answer

A) True 
 B)False

Question 17

What has led to the increase in the number of companies that operate globally?

Accepted Answer

A) The rise of new communication technologies and advanced forms of transportation 
B) The removal of trade barriers 
C) Saturated local markets 
D) All of these (the rise of new communication technologies and advanced forms of transportation,the removal of trade barriers,and saturated local markets) 
A) The rise of new communication technologies and advanced forms of transportation 
B) The removal of trade barriers 
C) Saturated local markets 
D) All of these (the rise of new communication technologies and advanced forms of transportation,the removal of trade barriers,and saturated local markets)

Question 18

You are born with the abilities to read,listen,speak,and write effectively.

Accepted Answer

A) True 
 B)False

Question 19

Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation.This is an example of internal communication.

Accepted Answer

A) True 
 B)False

Question 20

Kendra is responsible for updating her company's Facebook page with information about products,promotions,and special events.Kendra is using a communication medium called ________.

Accepted Answer

A) presence technology 
B) blogging 
C) social media 
D) Web conferencing 
A) presence technology 
B) blogging 
C) social media 
D) Web conferencing

Managers can use the grapevine productively by respecting employees' desire to know,acting promptly to correct misinformation,and ________.

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

The "grapevine" is most accurately described as ________.

Compare and contrast formal and informal channels of organizational communication.

*Ethical standards usually consist of convenience,personal goals,and company profits.

________________ communication includes exchanging ideas and messages with superiors,coworkers,and subordinates.

Of the following,the least rich (or leanest)communication media are ________.

Which of the following statements about workplace diversity is the most accurate?

Bert is CEO of an organization with many layers in the chain of command.He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees.What organizational communication barrier is he trying to overcome?

Mina wants to use the communication medium with the highest social presence.Which of the following should she choose?

Media with high social presence ________.

E-mail is rapidly becoming the preferred communication channel for online customer service.

Explain media richness theory and give an example of a rich medium and a lean medium.

According to media richness theory,face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.

Flattened management hierarchies allow companies to react more quickly to market changes.

Project-based teams are becoming a thing of the past as workers are dispersed in various locations.

What has led to the increase in the number of companies that operate globally?

You are born with the abilities to read,listen,speak,and write effectively.

Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation.This is an example of internal communication.

Kendra is responsible for updating her company's Facebook page with information about products,promotions,and special events.Kendra is using a communication medium called ________.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Exam 1: Business Communication in the Digital Age

Managers can use the grapevine productively by respecting employees' desire to know,acting promptly to correct misinformation,and ________.

The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

The "grapevine" is most accurately described as ________.

Compare and contrast formal and informal channels of organizational communication.

*Ethical standards usually consist of convenience,personal goals,and company profits.

________________ communication includes exchanging ideas and messages with superiors,coworkers,and subordinates.

Of the following,the least rich (or leanest)communication media are ________.

Which of the following statements about workplace diversity is the most accurate?

Bert is CEO of an organization with many layers in the chain of command.He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees.What organizational communication barrier is he trying to overcome?

Mina wants to use the communication medium with the highest social presence.Which of the following should she choose?

​Media with high social presence ________.

E-mail is rapidly becoming the preferred communication channel for online customer service.

Explain media richness theory and give an example of a rich medium and a lean medium.

According to media richness theory,face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback.

Flattened management hierarchies allow companies to react more quickly to market changes.

Project-based teams are becoming a thing of the past as workers are dispersed in various locations.​

What has led to the increase in the number of companies that operate globally?

You are born with the abilities to read,listen,speak,and write effectively.

Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation.This is an example of internal communication.

Kendra is responsible for updating her company's Facebook page with information about products,promotions,and special events.Kendra is using a communication medium called ________.

Professionalism: Team, Meeting, Listening, Nonverbal, and Etiquette Skills

Intercultural Communication

Planning Business Messages

Organizing and Writing Business Messages

Revising Business Messages

Electronic Messages and Digital Media

Positive Messages

Negative Messages

Persuasive and Sales Messages

Report and Research Basics

Informal Business Reports

Proposals, Business Plans, and Formal Business Reports

Business Presentations

The Job Search, Résumés, and Cover Letters

Interviewing and Following Up

Filters

Media with high social presence ________.

Project-based teams are becoming a thing of the past as workers are dispersed in various locations.