Question 1

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

Accepted Answer

A) True 
 B)False

Question 2

The total productivity achieved by a country is called

Accepted Answer

A)  total factor. 
B)  industry. 
C)  unit. 
D)  individual. 
E)  aggregate. 
A)  total factor. 
B)  industry. 
C)  unit. 
D)  individual. 
E)  aggregate.

Question 3

Use product-service mix, capacity, and facilities to describe your college or university.

Accepted Answer

My college or university offers a divers

Question 4

An organization can manufacture 10,000 widgets with 10 hours of direct labor. What is its labor productivity?

Accepted Answer

A)  100 units per labor hour 
B)  10 units per labor hour 
C)  10 units per labor hour. 
D)  1,000 units per labor hour 
E)  Cannot be determined from the information given 
A)  100 units per labor hour 
B)  10 units per labor hour 
C)  10 units per labor hour. 
D)  1,000 units per labor hour 
E)  Cannot be determined from the information given

Question 5

The Federal Communications Commission has a list of words broadcasters cannot say on the air. This is a dimension of quality known as

Accepted Answer

A)  performance. 
B)  conformance. 
C)  perceived quality. 
D)  serviceability. 
E)  reliability. 
A)  performance. 
B)  conformance. 
C)  perceived quality. 
D)  serviceability. 
E)  reliability.

Question 6

The first application of robots was for which of the following?

Accepted Answer

A)  Drilling 
B)  Welding 
C)  Cutting 
D)  Assembling 
E)  Painting 
A)  Drilling 
B)  Welding 
C)  Cutting 
D)  Assembling 
E)  Painting

Question 7

When General Mills looked for ideas on how to reduce the time it took to convert its production lines from one cereal to another, it sent a team to observe the pit crews at the Indianapolis 500. As a result of using ____, General Mills cut its plant changeover time by more than 50 percent.

Accepted Answer

A)  benchmarking 
B)  conformance sampling 
C)  acceptance sampling 
D)  in-process sampling 
E)  outsourcing 
A)  benchmarking 
B)  conformance sampling 
C)  acceptance sampling 
D)  in-process sampling 
E)  outsourcing

Question 8

United Technologies offered to buy Goodrich. This is an example of what kind of an operations decision?

Accepted Answer

A)  Product-service mix 
B)  Capacity utilization 
C)  Technology 
D)  Facilities 
E)  Human resources 
A)  Product-service mix 
B)  Capacity utilization 
C)  Technology 
D)  Facilities 
E)  Human resources

Question 9

What are the common tools used to manage quality?

Accepted Answer

Quality management is a crucial aspect o

Question 10

____ is a comprehensive, organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

Accepted Answer

A)  Total quality management 
B)  Statistical quality control 
C)  Benchmarking 
D)  Total factor productivity 
E)  Synergistic effectiveness 
A)  Total quality management 
B)  Statistical quality control 
C)  Benchmarking 
D)  Total factor productivity 
E)  Synergistic effectiveness

Question 11

Describe and give an example of absolute versus relative quality.

Accepted Answer

Absolute quality refers to the inherent

Question 12

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

Accepted Answer

The answer of Comment on the following statement: a company...

Question 13

Which of the following statements about the importance of productivity is TRUE?

Accepted Answer

A)  It is important to a firm's profitability. 
B)  It is important to a firm's ability to survive. 
C)  It contributes to our overall quality of life. 
D)  It contributes to a country's standard of living. 
E)  All of these choices 
A)  It is important to a firm's profitability. 
B)  It is important to a firm's ability to survive. 
C)  It contributes to our overall quality of life. 
D)  It contributes to a country's standard of living. 
E)  All of these choices

Question 14

Which of the following questions are concerned with capacity utilization decisions that must be made by operations management?

Accepted Answer

A)  How many automobiles do we produce? 
B)  How much floor space do we devote to a particular product? 
C)  How many tables does my restaurant need? 
D)  How much office space does the accounting operation need? 
E)  All of these choices 
A)  How many automobiles do we produce? 
B)  How much floor space do we devote to a particular product? 
C)  How many tables does my restaurant need? 
D)  How much office space does the accounting operation need? 
E)  All of these choices

Question 15

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

Accepted Answer

A) True 
 B)False

Question 16

Which of the eight dimensions of quality is a measure of product life?

Accepted Answer

A)  Reliability 
B)  Durability 
C)  Serviceability 
D)  Performance 
E)  Perceived quality 
A)  Reliability 
B)  Durability 
C)  Serviceability 
D)  Performance 
E)  Perceived quality

Question 17

Dorothy loves eating at Panera Bread. She thinks it is the healthiest of all fast food.. Healthy food is a dimension of quality known as ____.

Accepted Answer

A)  reliability 
B)  durability 
C)  features 
D)  aesthetics 
E)  serviceability 
A)  reliability 
B)  durability 
C)  features 
D)  aesthetics 
E)  serviceability

Question 18

Match between columns
                        Premises: Used for large quantities of a single product
Relates to just one category of resource inputs
Inputs include all kinds of resources combined
Used when the organization creates a variety of products
Used when the organization is creating a few large and complex products
All inputs must be transformed into common units
Used when families of products can follow similar flow paths
Gives little insight into how productivity can be improved

Accepted Answer

The Answer of Total factor productivity ratio and Fixed-position and is...

Question 19

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about the relationship between productivity and quality is true?

Accepted Answer

A)  There is no relationship between productivity and quality. 
B)  Increased productivity means decreased quality. 
C)  Higher quality results in higher productivity. 
D)  Productivity and quality are inversely related. 
E)  All of these choices 
A)  There is no relationship between productivity and quality. 
B)  Increased productivity means decreased quality. 
C)  Higher quality results in higher productivity. 
D)  Productivity and quality are inversely related. 
E)  All of these choices

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

The total productivity achieved by a country is called

Use product-service mix, capacity, and facilities to describe your college or university.

An organization can manufacture 10,000 widgets with 10 hours of direct labor. What is its labor productivity?

The Federal Communications Commission has a list of words broadcasters cannot say on the air. This is a dimension of quality known as

The first application of robots was for which of the following?

When General Mills looked for ideas on how to reduce the time it took to convert its production lines from one cereal to another, it sent a team to observe the pit crews at the Indianapolis 500. As a result of using ____, General Mills cut its plant changeover time by more than 50 percent.

United Technologies offered to buy Goodrich. This is an example of what kind of an operations decision?

What are the common tools used to manage quality?

____ is a comprehensive, organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

Describe and give an example of absolute versus relative quality.

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

Which of the following statements about the importance of productivity is TRUE?

Which of the following questions are concerned with capacity utilization decisions that must be made by operations management?

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

Which of the eight dimensions of quality is a measure of product life?

Dorothy loves eating at Panera Bread. She thinks it is the healthiest of all fast food.. Healthy food is a dimension of quality known as ____.

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

Which of the following statements about the relationship between productivity and quality is true?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, Quality and Productivity

Determining the product-service mix to be offered is a marketing function that should not affect the operations function.

The total productivity achieved by a country is called

Use product-service mix, capacity, and facilities to describe your college or university.

An organization can manufacture 10,000 widgets with 10 hours of direct labor. What is its labor productivity?

The Federal Communications Commission has a list of words broadcasters cannot say on the air. This is a dimension of quality known as

The first application of robots was for which of the following?

When General Mills looked for ideas on how to reduce the time it took to convert its production lines from one cereal to another, it sent a team to observe the pit crews at the Indianapolis 500. As a result of using ____, General Mills cut its plant changeover time by more than 50 percent.

United Technologies offered to buy Goodrich. This is an example of what kind of an operations decision?

What are the common tools used to manage quality?

____ is a comprehensive, organization-wide strategy for improving product and/or service quality on a systematic and continuous basis.

Describe and give an example of absolute versus relative quality.

Comment on the following statement: a company selected as the Most Family Friendly Place to Work is an example of an award that is given for quality.

Which of the following statements about the importance of productivity is TRUE?

Which of the following questions are concerned with capacity utilization decisions that must be made by operations management?

It would be appropriate to make operations accountable for profitability in an organization that stresses sales and market share over quality and productivity.

Which of the eight dimensions of quality is a measure of product life?

Dorothy loves eating at Panera Bread. She thinks it is the healthiest of all fast food.. Healthy food is a dimension of quality known as ____.

Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs to their transformation systems.

Which of the following statements about the relationship between productivity and quality is true?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters