Question 1

Robots are not as useful in service industries as they are in manufacturing industries.

Accepted Answer

A) True 
 B)False

Question 2

Katina is in the emergency room. The medical staff thinks she has a broken wrist, so she is taken to x-ray. This is an example of the use of ____ layout.

Accepted Answer

A)  product 
B)  fixed-position 
C)  specialized 
D)  functional 
E)  process 
A)  product 
B)  fixed-position 
C)  specialized 
D)  functional 
E)  process

Question 3

A product layout MOST likely would be found in organizations

Accepted Answer

A)  using small-batch technology. 
B)  using large-batch (mass production) technology. 
C)  using continuous flow (process) technology. 
D)  producing custom-made products. 
E)  in the service sector. 
A)  using small-batch technology. 
B)  using large-batch (mass production) technology. 
C)  using continuous flow (process) technology. 
D)  producing custom-made products. 
E)  in the service sector.

Question 4

When General Odierno said the troop withdrawal from Afghanistan was going too fast, he was making a ____ statement.

Accepted Answer

A)  product-service mix 
B)  capacity 
C)  technology 
D)  facilities 
E)  service 
A)  product-service mix 
B)  capacity 
C)  technology 
D)  facilities 
E)  service

Question 5

Many small companies sell their products through Amazon.  Sometimes the product ships from an Amazon warehouse and other times it ships from the small company.  Amazon is part of the

Accepted Answer

A)  raw materials and component parts. 
B)  in-process inventories. 
C)  finished-goods inventories. 
D)  in-transit inventories. 
E)  maintenance, repair, and office inventories. 
A)  raw materials and component parts. 
B)  in-process inventories. 
C)  finished-goods inventories. 
D)  in-transit inventories. 
E)  maintenance, repair, and office inventories.

Question 6

Which of the following is NOT a type of inventory that must be controlled by a manufacturing organization?

Accepted Answer

A)  Raw materials 
B)  In-transit 
C)  Product reviews 
D)  Finished goods 
E)  Work-in-process 
A)  Raw materials 
B)  In-transit 
C)  Product reviews 
D)  Finished goods 
E)  Work-in-process

Question 7

Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.

Accepted Answer

A)  product 
B)  fixed-position 
C)  cellular 
D)  functional 
E)  process 
A)  product 
B)  fixed-position 
C)  cellular 
D)  functional 
E)  process

Question 8

Improving service-sector productivity is the next major hurdle facing U.S. business productivity .

Accepted Answer

A) True 
 B)False

Question 9

There is a Canadian insurance company that provides only one kind of insurance. It insures athletes who have multimillion dollar contracts that must be paid, even if the athlete is injured or in some other way unable to play. Owners buy the insurance policies as a way to protect themselves. When the insurance company decided to specialize in this type of insurance, it made a ____ decision.

Accepted Answer

A)  facilities 
B)  product-service mix 
C)  capacity utilization 
D)  product substitutes 
E)  human resource mix 
A)  facilities 
B)  product-service mix 
C)  capacity utilization 
D)  product substitutes 
E)  human resource mix

Question 10

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers. This is an example of which major component of a total quality management strategy?

Accepted Answer

A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations 
A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations

Question 11

Rich is comparing the quality and features of Facebook to those on Google+. This is an example of the ____ of quality.

Accepted Answer

A)  relative nature 
B)  absolute nature 
C)  conformance dimension 
D)  price dimension 
E)  aesthetic nature 
A)  relative nature 
B)  absolute nature 
C)  conformance dimension 
D)  price dimension 
E)  aesthetic nature

Question 12

A furniture manufacturer in Durham, North Carolina, has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do. Which of the following statements describing research results about such programs is FALSE?

Accepted Answer

A)  They increase workforce flexibility. 
B)  They reduce the number of employees required. 
C)  Unions support such programs because they give the worker more voice in operations. 
D)  They are an effective means of increasing productivity. 
E)  The key to the success of such programs is rewards. 
A)  They increase workforce flexibility. 
B)  They reduce the number of employees required. 
C)  Unions support such programs because they give the worker more voice in operations. 
D)  They are an effective means of increasing productivity. 
E)  The key to the success of such programs is rewards.

Question 13

At USAA call centers, each caller is immediately addressed by rank and name.  Workers receive training on helping customers across product lines and transferring them to subject experts.  Callers are always invited to answer a survey about their call experience.  This example focuses on which component of the quality management strategy?

Accepted Answer

A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations 
A)  Technology 
B)  Materials 
C)  Employee involvement 
D)  Methods 
E)  Operations

Question 14

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support. Facebook has become an invaluable tool for organizers to

Accepted Answer

A)  improve productivity. 
B)  decrease fixed costs. 
C)  decrease dependence on websites. 
D)  increase customer affective responses. 
E)  None of these choices 
A)  improve productivity. 
B)  decrease fixed costs. 
C)  decrease dependence on websites. 
D)  increase customer affective responses. 
E)  None of these choices

Question 15

____________________ is at the core of what organizations do as they add value and create products and services.

Accepted Answer

Operations

Question 16

To ensure that a newly designed product moves smoothly to the production stage, ____ could be used.

Accepted Answer

A)  JIT 
B)  computer-aided design 
C)  postaction control 
D)  computer-assisted manufacturing 
E)  flexible manufacturing systems 
A)  JIT 
B)  computer-aided design 
C)  postaction control 
D)  computer-assisted manufacturing 
E)  flexible manufacturing systems

Question 17

The fact that a product or system needs to be capable of meeting established standards refers to which quality dimension?

Accepted Answer

A)  Relative quality 
B)  Conformance 
C)  Absolute level of quality 
D)  Perceived quality 
E)  Performance 
A)  Relative quality 
B)  Conformance 
C)  Absolute level of quality 
D)  Perceived quality 
E)  Performance

Question 18

The United States has one of the highest levels of ____________________ in the world.

Accepted Answer

The answer of The United States has one of the...

Question 19

The goals of operations managers are efficiency and effectiveness, which are achieved through

Accepted Answer

A)  quality and profits. 
B)  productivity and profits. 
C)  profits and legal responsibility. 
D)  quality and productivity. 
E)  profits and returns to stockholders. 
A)  quality and profits. 
B)  productivity and profits. 
C)  profits and legal responsibility. 
D)  quality and productivity. 
E)  profits and returns to stockholders.

Question 20

In an earlier chapter, Woodward identified three types of technology: small-batch, mass-production, and continuous flow. Describe the relationships among these types of technology and the various forms of layout described in the discussion on operations control.

Accepted Answer

The answer of In an earlier chapter, Woodward identified three...

Robots are not as useful in service industries as they are in manufacturing industries.

Katina is in the emergency room. The medical staff thinks she has a broken wrist, so she is taken to x-ray. This is an example of the use of ____ layout.

A product layout MOST likely would be found in organizations

When General Odierno said the troop withdrawal from Afghanistan was going too fast, he was making a ____ statement.

Many small companies sell their products through Amazon. Sometimes the product ships from an Amazon warehouse and other times it ships from the small company. Amazon is part of the

Which of the following is NOT a type of inventory that must be controlled by a manufacturing organization?

Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.

Improving service-sector productivity is the next major hurdle facing U.S. business productivity .

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers. This is an example of which major component of a total quality management strategy?

Rich is comparing the quality and features of Facebook to those on Google+. This is an example of the ____ of quality.

A furniture manufacturer in Durham, North Carolina, has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do. Which of the following statements describing research results about such programs is FALSE?

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support. Facebook has become an invaluable tool for organizers to

____________________ is at the core of what organizations do as they add value and create products and services.

To ensure that a newly designed product moves smoothly to the production stage, ____ could be used.

The fact that a product or system needs to be capable of meeting established standards refers to which quality dimension?

The United States has one of the highest levels of ____________________ in the world.

The goals of operations managers are efficiency and effectiveness, which are achieved through

In an earlier chapter, Woodward identified three types of technology: small-batch, mass-production, and continuous flow. Describe the relationships among these types of technology and the various forms of layout described in the discussion on operations control.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

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Exam 20: Managing Operations, Quality and Productivity

Robots are not as useful in service industries as they are in manufacturing industries.

Katina is in the emergency room. The medical staff thinks she has a broken wrist, so she is taken to x-ray. This is an example of the use of ____ layout.

A product layout MOST likely would be found in organizations

When General Odierno said the troop withdrawal from Afghanistan was going too fast, he was making a ____ statement.

Many small companies sell their products through Amazon. Sometimes the product ships from an Amazon warehouse and other times it ships from the small company. Amazon is part of the

Which of the following is NOT a type of inventory that must be controlled by a manufacturing organization?

Dina works in construction. She travels to the job site to build the next house. This is an example of a ____ layout.

Improving service-sector productivity is the next major hurdle facing U.S. business productivity .

Ford recently mandated higher quality standards for all of the parts that it buys from suppliers. This is an example of which major component of a total quality management strategy?

Rich is comparing the quality and features of Facebook to those on Google+. This is an example of the ____ of quality.

A furniture manufacturer in Durham, North Carolina, has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different jobs she or he can do. Which of the following statements describing research results about such programs is FALSE?

The Tea Party and Occupy Wall Street protesters both use Facebook to encourage supporters to assemble and show their support. Facebook has become an invaluable tool for organizers to

____________________ is at the core of what organizations do as they add value and create products and services.

To ensure that a newly designed product moves smoothly to the production stage, ____ could be used.

The fact that a product or system needs to be capable of meeting established standards refers to which quality dimension?

The United States has one of the highest levels of ____________________ in the world.

The goals of operations managers are efficiency and effectiveness, which are achieved through

In an earlier chapter, Woodward identified three types of technology: small-batch, mass-production, and continuous flow. Describe the relationships among these types of technology and the various forms of layout described in the discussion on operations control.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters