Question 1

Describe the relationship between U.S. productivity indices and the service sector.

Accepted Answer

The relationship between U.S. productivi

Question 2

Which of the following is a basic component of a total quality management strategy?

Accepted Answer

A)  Employee involvement 
B)  Technology 
C)  Materials 
D)  Strategic commitment 
E)  All of these choices 
A)  Employee involvement 
B)  Technology 
C)  Materials 
D)  Strategic commitment 
E)  All of these choices

Question 3

The purchasing agent for Wegmans, a grocery store, would

Accepted Answer

A)  be an extremely important part of the company's supply chain management. 
B)  order produce, dry goods, and staple goods. 
C)  be responsible for buying shelving and display equipment. 
D)  worry just as much about having too little inventory as having too much. 
E)  All of these choices 
A)  be an extremely important part of the company's supply chain management. 
B)  order produce, dry goods, and staple goods. 
C)  be responsible for buying shelving and display equipment. 
D)  worry just as much about having too little inventory as having too much. 
E)  All of these choices

Question 4

Which of the following factors is NOT included in the formula for computing total factor productivity?

Accepted Answer

A)  Cost of labor 
B)  Cost of capital 
C)  Cost of materials 
D)  Cost of energy inputs 
E)  Cost of inflation 
A)  Cost of labor 
B)  Cost of capital 
C)  Cost of materials 
D)  Cost of energy inputs 
E)  Cost of inflation

Question 5

The Limited has a competitive advantage in speed. The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing. Its operations management excels at

Accepted Answer

A)  the acquisition of inputs for organizational transformation processes. 
B)  the maintenance of quality of work-in-process. 
C)  the management of raw materials inventories. 
D)  the management of in-process inventories. 
E)  the transportation and distribution control system. 
A)  the acquisition of inputs for organizational transformation processes. 
B)  the maintenance of quality of work-in-process. 
C)  the management of raw materials inventories. 
D)  the management of in-process inventories. 
E)  the transportation and distribution control system.

Question 6

Which of the following is NOT one of the constraints with which a purchasing agent must deal?

Accepted Answer

A)  Inventory levels and delivery dates 
B)  Supplier reliability 
C)  Integrating purchasing with production 
D)  Getting the best possible discounts and terms 
E)  The quality of what is being purchased 
A)  Inventory levels and delivery dates 
B)  Supplier reliability 
C)  Integrating purchasing with production 
D)  Getting the best possible discounts and terms 
E)  The quality of what is being purchased

Question 7

____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.

Accepted Answer

A)  The needs satisfaction index 
B)  The operations effectiveness ratio 
C)  The productivity/efficiency ratio 
D)  Quality 
E)  Synergistic effectiveness 
A)  The needs satisfaction index 
B)  The operations effectiveness ratio 
C)  The productivity/efficiency ratio 
D)  Quality 
E)  Synergistic effectiveness

Question 8

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

Accepted Answer

A)  productivity 
B)  operations 
C)  quality 
D)  technology 
E)  strategic 
A)  productivity 
B)  operations 
C)  quality 
D)  technology 
E)  strategic

Question 9

Cross-training allows a firm to function with fewer workers.

Accepted Answer

A) True 
 B)False

Question 10

Manufacturing always  relies on feedback, information, sensors, and a control mechanism.

Accepted Answer

A) True 
 B)False

Question 11

What is supply chain management? What is the purpose?

Accepted Answer

Supply chain management (SCM) is the coo

Question 12

Define the term quality , and briefly describe the eight dimensions of quality listed in the text.

Accepted Answer

Quality can be defined as the degree of

Question 13

Which type of layout would you expect to find in the manufacturing plant that makes Clif bars energy bars?

Accepted Answer

A)  Product 
B)  Fixed-position 
C)  Specialized 
D)  Functional 
E)  Process 
A)  Product 
B)  Fixed-position 
C)  Specialized 
D)  Functional 
E)  Process

Question 14

Which sector of the United States economy was responsible for 80 percent of the GNP in 2009 and almost 90% of new jobs created since the 1990s?

Accepted Answer

A)  Manufacturing 
B)  Service 
C)  Government 
D)  Exports 
E)  Imports 
A)  Manufacturing 
B)  Service 
C)  Government 
D)  Exports 
E)  Imports

Question 15

Dale has seen unit production costs increase dramatically over the past few years because of the high interest rates on money borrowed to purchase and store inputs. Which of the following should Dale consider?

Accepted Answer

A)  Management by objectives 
B)  Participatory management 
C)  Quality circles 
D)  Just-in-time inventory systems 
E)  Computer-assisted manufacturing 
A)  Management by objectives 
B)  Participatory management 
C)  Quality circles 
D)  Just-in-time inventory systems 
E)  Computer-assisted manufacturing

Question 16

Callaway makes golf clubs. Which type of layout would you expect to find in a manufacturing plant that makes silverware?

Accepted Answer

A)  Product layout 
B)  Cellular layout 
C)  Specialized layout 
D)  Functional layout 
E)  Process layout 
A)  Product layout 
B)  Cellular layout 
C)  Specialized layout 
D)  Functional layout 
E)  Process layout

Question 17

The problems, challenges, and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

Accepted Answer

The answer of The problems, challenges, and opportunities faced by...

Question 18

What is a flexible manufacturing system?

Accepted Answer

A flexible manufacturing system (FMS) is

Question 19

A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements about the use of operations management as a control is TRUE?

Accepted Answer

A)  Operations management can be used as a control by tying it in with the other functions. 
B)  When operations management is used as a control, operations managers should be held responsible for all product-related activities. 
C)  Accountability for operations managers is spelled out in rules when the organization is bureaucratic in nature. 
D)  In a clan system, accountability is usually not formalized. 
E)  Misplaced accountability that occurs with operations management reduces effectiveness of control and increases conflict. 
A)  Operations management can be used as a control by tying it in with the other functions. 
B)  When operations management is used as a control, operations managers should be held responsible for all product-related activities. 
C)  Accountability for operations managers is spelled out in rules when the organization is bureaucratic in nature. 
D)  In a clan system, accountability is usually not formalized. 
E)  Misplaced accountability that occurs with operations management reduces effectiveness of control and increases conflict.

Describe the relationship between U.S. productivity indices and the service sector.

Which of the following is a basic component of a total quality management strategy?

The purchasing agent for Wegmans, a grocery store, would

Which of the following factors is NOT included in the formula for computing total factor productivity?

The Limited has a competitive advantage in speed. The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing. Its operations management excels at

Which of the following is NOT one of the constraints with which a purchasing agent must deal?

____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

Cross-training allows a firm to function with fewer workers.

Manufacturing always relies on feedback, information, sensors, and a control mechanism.

What is supply chain management? What is the purpose?

Define the term quality , and briefly describe the eight dimensions of quality listed in the text.

Which type of layout would you expect to find in the manufacturing plant that makes Clif bars energy bars?

Which sector of the United States economy was responsible for 80 percent of the GNP in 2009 and almost 90% of new jobs created since the 1990s?

Dale has seen unit production costs increase dramatically over the past few years because of the high interest rates on money borrowed to purchase and store inputs. Which of the following should Dale consider?

Callaway makes golf clubs. Which type of layout would you expect to find in a manufacturing plant that makes silverware?

The problems, challenges, and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

What is a flexible manufacturing system?

A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.

Which of the following statements about the use of operations management as a control is TRUE?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

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Exam 20: Managing Operations, Quality and Productivity

Describe the relationship between U.S. productivity indices and the service sector.

Which of the following is a basic component of a total quality management strategy?

The purchasing agent for Wegmans, a grocery store, would

Which of the following factors is NOT included in the formula for computing total factor productivity?

The Limited has a competitive advantage in speed. The product moves from finish good to retail stores in a fraction of the time it takes competitors to do the same thing. Its operations management excels at

Which of the following is NOT one of the constraints with which a purchasing agent must deal?

____ is the totality of features and characteristics of a product or service that determines its ability to satisfy stated or implied needs.

The Malcolm Baldridge Award is given to companies that make major ____ advancements.

Cross-training allows a firm to function with fewer workers.

Manufacturing always relies on feedback, information, sensors, and a control mechanism.

What is supply chain management? What is the purpose?

Define the term quality , and briefly describe the eight dimensions of quality listed in the text.

Which type of layout would you expect to find in the manufacturing plant that makes Clif bars energy bars?

Which sector of the United States economy was responsible for 80 percent of the GNP in 2009 and almost 90% of new jobs created since the 1990s?

Dale has seen unit production costs increase dramatically over the past few years because of the high interest rates on money borrowed to purchase and store inputs. Which of the following should Dale consider?

Callaway makes golf clubs. Which type of layout would you expect to find in a manufacturing plant that makes silverware?

The problems, challenges, and opportunities faced by ____________________ managers revolve around the acquisition and utilization of resources.

What is a flexible manufacturing system?

A Forever 21 retail store creates value and provides place and time utility by bringing together the customer and products made by others.

Which of the following statements about the use of operations management as a control is TRUE?

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters