Question 1

Describe the type(s) of layout(s) at a college football game for the teams, fans, officials, press, and concessioners.

Accepted Answer

At a college football game, there are ty

Question 2

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. This is an example of

Accepted Answer

A)  benchmarking. 
B)  conformance sampling. 
C)  acceptance sampling. 
D)  in-process sampling. 
E)  outsourcing. 
A)  benchmarking. 
B)  conformance sampling. 
C)  acceptance sampling. 
D)  in-process sampling. 
E)  outsourcing.

Question 3

The big move to automate factories began during  the Persian Gulf War.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is classified as a partial productivity ratio?

Accepted Answer

A)  Individual productivity 
B)  Company productivity 
C)  Capital productivity 
D)  Industry productivity 
E)  Aggregate productivity 
A)  Individual productivity 
B)  Company productivity 
C)  Capital productivity 
D)  Industry productivity 
E)  Aggregate productivity

Question 5

Almost 20,000 UPS employees are now equipped with ring scanners ⎯ small electronic devices worn on their index fingers and wired to a small computer on their wrists. When a UPS employee holds a package, the ring shoots a pattern of photons on the package. Within moments, its location is updated at the UPS website. This use of ____ allows UPS to better track its packages and to provide better customer service.

Accepted Answer

A)  just-in-time inventory control 
B)  employee involvement 
C)  an operations improvement 
D)  research and development enhancement 
E)  CIM 
A)  just-in-time inventory control 
B)  employee involvement 
C)  an operations improvement 
D)  research and development enhancement 
E)  CIM

Question 6

Quality is both an absolute and a relative concept.

Accepted Answer

A) True 
 B)False

Question 7

U.S. businesses have regained their competitive positions in many different manufacturing industries.

Accepted Answer

A) True 
 B)False

Question 8

Features supplement the services basic functioning characteristics.

Accepted Answer

A) True 
 B)False

Question 9

Robots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.

Accepted Answer

A) True 
 B)False

Question 10

Toyota installed a flexible manufacturing assembly line in its plant outside Columbus, Ohio. It can make a variety of cars one after the other, switching production by using scanners that read codes. This is an example of

Accepted Answer

A)  just-in-time inventory control. 
B)  employee involvement. 
C)  operations improvement. 
D)  research and development enhancement. 
E)  CIM. 
A)  just-in-time inventory control. 
B)  employee involvement. 
C)  operations improvement. 
D)  research and development enhancement. 
E)  CIM.

Question 11

The productivity of a country is the ____________________ productivity.

Accepted Answer

The answer of The productivity of a country is the...

Question 12

Restaurants are in which industry?

Accepted Answer

A)  Manufacturing 
B)  Distribution 
C)  Service 
D)  Retailing 
E)  Not-for-profit 
A)  Manufacturing 
B)  Distribution 
C)  Service 
D)  Retailing 
E)  Not-for-profit

Question 13

The capacity decision is truly a low-risk one because of the certainties of future product demand.

Accepted Answer

A) True 
 B)False

Question 14

Two broad methods by which organizations can improve productivity are

Accepted Answer

A)  improving operations and increasing employee involvement. 
B)  just-in-time inventory systems and automation. 
C)  centralization and improving operations. 
D)  automation and management by objectives. 
E)  management by exception and employee involvement. 
A)  improving operations and increasing employee involvement. 
B)  just-in-time inventory systems and automation. 
C)  centralization and improving operations. 
D)  automation and management by objectives. 
E)  management by exception and employee involvement.

Question 15

The Malcolm Baldrige Award is given to firms that achieve major quality improvements.

Accepted Answer

A) True 
 B)False

Question 16

____________________ and ____________________ have become major determinants of business success or failure.

Accepted Answer

Quality, p

Question 17

____ is the process of managing operations control, resource acquisition and purchasing, and inventory to thus improve overall efficiency and effectiveness.

Accepted Answer

A)  Supply-chain management 
B)  Resource management 
C)  Inventory management 
D)  Quality control 
E)  Productivity control 
A)  Supply-chain management 
B)  Resource management 
C)  Inventory management 
D)  Quality control 
E)  Productivity control

Question 18

What is the relationship between operations management and organizational strategy?

Accepted Answer

A)  Operations management drives organizational strategy decisions. 
B)  Organizational strategy drives operations management decisions. 
C)  There is a direct relationship between the two so that each affects the other. 
D)  There is essentially little relationship between the two areas. 
E)  To date, research has been unable to show a consistent relationship between the two. 
A)  Operations management drives organizational strategy decisions. 
B)  Organizational strategy drives operations management decisions. 
C)  There is a direct relationship between the two so that each affects the other. 
D)  There is essentially little relationship between the two areas. 
E)  To date, research has been unable to show a consistent relationship between the two.

Question 19

Which of the following is a suggested method for improving productivity based on operations?

Accepted Answer

A)  Improved technological methods 
B)  Modernized plants 
C)  New distribution systems 
D)  Increased spending on research and development 
E)  All of these choices 
A)  Improved technological methods 
B)  Modernized plants 
C)  New distribution systems 
D)  Increased spending on research and development 
E)  All of these choices

Question 20

Operations managers must specifically address both ____ when setting up an operations system.

Accepted Answer

A)  technology and layout 
B)  location and layout 
C)  quality and technology 
D)  flexibility and product cost 
E)  layout and flexibility 
A)  technology and layout 
B)  location and layout 
C)  quality and technology 
D)  flexibility and product cost 
E)  layout and flexibility

Describe the type(s) of layout(s) at a college football game for the teams, fans, officials, press, and concessioners.

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. This is an example of

The big move to automate factories began during the Persian Gulf War.

Which of the following is classified as a partial productivity ratio?

Quality is both an absolute and a relative concept.

U.S. businesses have regained their competitive positions in many different manufacturing industries.

Features supplement the services basic functioning characteristics.

Robots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.

Toyota installed a flexible manufacturing assembly line in its plant outside Columbus, Ohio. It can make a variety of cars one after the other, switching production by using scanners that read codes. This is an example of

The productivity of a country is the ____________________ productivity.

Restaurants are in which industry?

The capacity decision is truly a low-risk one because of the certainties of future product demand.

Two broad methods by which organizations can improve productivity are

The Malcolm Baldrige Award is given to firms that achieve major quality improvements.

and have become major determinants of business success or failure.

____ is the process of managing operations control, resource acquisition and purchasing, and inventory to thus improve overall efficiency and effectiveness.

What is the relationship between operations management and organizational strategy?

Which of the following is a suggested method for improving productivity based on operations?

Operations managers must specifically address both ____ when setting up an operations system.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, Quality and Productivity

Describe the type(s) of layout(s) at a college football game for the teams, fans, officials, press, and concessioners.

Boeing sent change management consultants to a newly acquired company to learn how that company managed change in the past. This is an example of

The big move to automate factories began during the Persian Gulf War.

Which of the following is classified as a partial productivity ratio?

Quality is both an absolute and a relative concept.

U.S. businesses have regained their competitive positions in many different manufacturing industries.

Features supplement the services basic functioning characteristics.

Robots excel at repetitive jobs like loading and unloading as well as at detailed work such as welding.

Toyota installed a flexible manufacturing assembly line in its plant outside Columbus, Ohio. It can make a variety of cars one after the other, switching production by using scanners that read codes. This is an example of

The productivity of a country is the ____________________ productivity.

Restaurants are in which industry?

The capacity decision is truly a low-risk one because of the certainties of future product demand.

Two broad methods by which organizations can improve productivity are

The Malcolm Baldrige Award is given to firms that achieve major quality improvements.

____________________ and ____________________ have become major determinants of business success or failure.

____ is the process of managing operations control, resource acquisition and purchasing, and inventory to thus improve overall efficiency and effectiveness.

What is the relationship between operations management and organizational strategy?

Which of the following is a suggested method for improving productivity based on operations?

Operations managers must specifically address both ____ when setting up an operations system.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

and have become major determinants of business success or failure.