Question 1

Computer-assisted design relies on computers to manufacture products.

Accepted Answer

A) True 
 B)False

Question 2

Many shows broadcast on U.S. television today are filmed in British Columbia, Canada. The production company takes advantage of the many amenities that British Columbia offers. Operations management decisions to film in British Columbia are an example of ____ decisions.

Accepted Answer

A)  product-service mix 
B)  capacity utilization 
C)  technology 
D)  facilities 
E)  location 
A)  product-service mix 
B)  capacity utilization 
C)  technology 
D)  facilities 
E)  location

Question 3

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of ____ productivity.

Accepted Answer

A)  unit 
B)  company 
C)  individual 
D)  labor 
E)  differential 
A)  unit 
B)  company 
C)  individual 
D)  labor 
E)  differential

Question 4

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Accepted Answer

Statistica

Question 5

Which of the following is NOT a current use for robotics?

Accepted Answer

A)  Loan approval 
B)  Brain surgery 
C)  Agriculture 
D)  Police work 
E)  Jewelry engraving 
A)  Loan approval 
B)  Brain surgery 
C)  Agriculture 
D)  Police work 
E)  Jewelry engraving

Question 6

Talbots, a women's clothing retailer, was bought by another company.  Online reviewers frequently comment that the quality of the clothing is not what it used to be.  This is an example of

Accepted Answer

A)  conformance. 
B)  reliability. 
C)  perceived quality. 
D)  aesthetics. 
E)  durability. 
A)  conformance. 
B)  reliability. 
C)  perceived quality. 
D)  aesthetics. 
E)  durability.

Question 7

Al Lovata, CEO of Be Our Guest Inc., rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn. Be Our Guest used

Accepted Answer

A)  benchmarking. 
B)  conformance sampling. 
C)  acceptance sampling. 
D)  in-process sampling. 
E)  outsourcing. 
A)  benchmarking. 
B)  conformance sampling. 
C)  acceptance sampling. 
D)  in-process sampling. 
E)  outsourcing.

Question 8

____________________ management is concerned with managing operations control, resource acquisition, and inventory to improve efficiency and effectiveness.

Accepted Answer

The answer of ____________________ management is concerned with managing operations...

Question 9

Many unions support cross-training because they think it preserves job security.

Accepted Answer

A) True 
 B)False

Question 10

On your way home from class, you stopped at the student center to get some money from an automatic teller. Which of the following best describes the machine you used?

Accepted Answer

A)  An advancement in manufacturing technology 
B)  Computer-aided design 
C)  Computer-aided manufacturing 
D)  Computer-assisted technology 
E)  An advancement in service technology 
A)  An advancement in manufacturing technology 
B)  Computer-aided design 
C)  Computer-aided manufacturing 
D)  Computer-assisted technology 
E)  An advancement in service technology

Question 11

Define productivity. List and briefly describe the various levels of productivity.

Accepted Answer

Productivity is a measure of the efficie

Question 12

At Wal-Mart, 70 percent of merchandise is rung up at the cash register before the company even pays for it. This is an example of

Accepted Answer

A)  management by objectives. 
B)  participatory management. 
C)  quality circles. 
D)  a just-in-time inventory system. 
E)  computer-assisted manufacturing. 
A)  management by objectives. 
B)  participatory management. 
C)  quality circles. 
D)  a just-in-time inventory system. 
E)  computer-assisted manufacturing.

Question 13

The problems that operations managers face generally revolve around issues related to

Accepted Answer

A)  hiring and retaining qualified employees. 
B)  planning and structuring the workforce. 
C)  marketing and distributing finished goods. 
D)  the acquisition and utilization of resources for conversion. 
E)  research and development related to new technology. 
A)  hiring and retaining qualified employees. 
B)  planning and structuring the workforce. 
C)  marketing and distributing finished goods. 
D)  the acquisition and utilization of resources for conversion. 
E)  research and development related to new technology.

Question 14

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards. This is an example of

Accepted Answer

A)  benchmarking. 
B)  acceptance sampling. 
C)  in-process sampling. 
D)  conformance sampling. 
E)  outsourcing. 
A)  benchmarking. 
B)  acceptance sampling. 
C)  in-process sampling. 
D)  conformance sampling. 
E)  outsourcing.

Question 15

Differentiate between computer-aided design, computer-aided manufacturing, and computer-integrated manufacturing.

Accepted Answer

Computer-aided design (CAD) is the use o

Question 16

____________________ layouts are used in operations settings that create a variety of products.

Accepted Answer

The answer of ____________________ layouts are used in operations settings...

Question 17

The basic functional purpose of operations systems is to

Accepted Answer

A)  guide development of corporate strategy. 
B)  guide development of business-level strategy. 
C)  integrate the efforts of various strategic business units. 
D)  coordinate the organization's functional strategies. 
E)  control the organization's transformation processes. 
A)  guide development of corporate strategy. 
B)  guide development of business-level strategy. 
C)  integrate the efforts of various strategic business units. 
D)  coordinate the organization's functional strategies. 
E)  control the organization's transformation processes.

Question 18

Which of the following would utilize computer-controlled transportation systems?

Accepted Answer

A)  Robotics 
B)  Computer-aided design 
C)  Computer-integrated manufacturing 
D)  Computer-aided manufacturing 
E)  Flexible manufacturing systems 
A)  Robotics 
B)  Computer-aided design 
C)  Computer-integrated manufacturing 
D)  Computer-aided manufacturing 
E)  Flexible manufacturing systems

Question 19

At some airports customers check in for their flights at kiosks.  The kiosk is a robot.

Accepted Answer

A) True 
 B)False

Question 20

____________________ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers.

Accepted Answer

Value-adde

Computer-assisted design relies on computers to manufacture products.

Many shows broadcast on U.S. television today are filmed in British Columbia, Canada. The production company takes advantage of the many amenities that British Columbia offers. Operations management decisions to film in British Columbia are an example of ____ decisions.

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of ____ productivity.

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Which of the following is NOT a current use for robotics?

Talbots, a women's clothing retailer, was bought by another company. Online reviewers frequently comment that the quality of the clothing is not what it used to be. This is an example of

Al Lovata, CEO of Be Our Guest Inc., rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn. Be Our Guest used

____________________ management is concerned with managing operations control, resource acquisition, and inventory to improve efficiency and effectiveness.

Many unions support cross-training because they think it preserves job security.

On your way home from class, you stopped at the student center to get some money from an automatic teller. Which of the following best describes the machine you used?

Define productivity. List and briefly describe the various levels of productivity.

At Wal-Mart, 70 percent of merchandise is rung up at the cash register before the company even pays for it. This is an example of

The problems that operations managers face generally revolve around issues related to

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards. This is an example of

Differentiate between computer-aided design, computer-aided manufacturing, and computer-integrated manufacturing.

____________________ layouts are used in operations settings that create a variety of products.

The basic functional purpose of operations systems is to

Which of the following would utilize computer-controlled transportation systems?

At some airports customers check in for their flights at kiosks. The kiosk is a robot.

____________________ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, Quality and Productivity

Computer-assisted design relies on computers to manufacture products.

Many shows broadcast on U.S. television today are filmed in British Columbia, Canada. The production company takes advantage of the many amenities that British Columbia offers. Operations management decisions to film in British Columbia are an example of ____ decisions.

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of ____ productivity.

____________________ is a set of specific statistical techniques that can be used to monitor quality.

Which of the following is NOT a current use for robotics?

Talbots, a women's clothing retailer, was bought by another company. Online reviewers frequently comment that the quality of the clothing is not what it used to be. This is an example of

Al Lovata, CEO of Be Our Guest Inc., rented a CFO from Milestone Advisors LLC to help cut cost during the economic downturn. Be Our Guest used

____________________ management is concerned with managing operations control, resource acquisition, and inventory to improve efficiency and effectiveness.

Many unions support cross-training because they think it preserves job security.

On your way home from class, you stopped at the student center to get some money from an automatic teller. Which of the following best describes the machine you used?

Define productivity. List and briefly describe the various levels of productivity.

At Wal-Mart, 70 percent of merchandise is rung up at the cash register before the company even pays for it. This is an example of

The problems that operations managers face generally revolve around issues related to

At a UTC facility the quality control people sample 5 percent of the finished Carrier air conditioners to check for adherence to more than 25 quality standards. This is an example of

Differentiate between computer-aided design, computer-aided manufacturing, and computer-integrated manufacturing.

____________________ layouts are used in operations settings that create a variety of products.

The basic functional purpose of operations systems is to

Which of the following would utilize computer-controlled transportation systems?

At some airports customers check in for their flights at kiosks. The kiosk is a robot.

____________________ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters