Question 1

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

Accepted Answer

A)  Technology 
B)  Demand 
C)  Variation in demand 
D)  Required flexibility 
E)  Conversion capacity 
A)  Technology 
B)  Demand 
C)  Variation in demand 
D)  Required flexibility 
E)  Conversion capacity

Question 2

Wal-Mart replaced some checkout lanes with self-checkout systems. Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

Accepted Answer

A)  features 
B)  reliability 
C)  durability 
D)  serviceability 
E)  None of these choices 
A)  features 
B)  reliability 
C)  durability 
D)  serviceability 
E)  None of these choices

Question 3

According to the text, the major problem associated with total factor productivity is that

Accepted Answer

A)  the data are too hard to obtain. 
B)  all ingredients must be expressed in the same terms. 
C)  it does not tell the manager what to do to correct a problem. 
D)  it is not compatible with standard accounting procedures. 
E)  it is nothing more than a cost-benefit analysis. 
A)  the data are too hard to obtain. 
B)  all ingredients must be expressed in the same terms. 
C)  it does not tell the manager what to do to correct a problem. 
D)  it is not compatible with standard accounting procedures. 
E)  it is nothing more than a cost-benefit analysis.

Question 4

Which of the following statements about the effects of automation on employees is TRUE?

Accepted Answer

A)  In the long run, automation will create more jobs than are lost because of it. 
B)  The majority of workers will lose their jobs when automation is used. 
C)  More employees will be needed immediately after automation is implemented, but eventually the number required will decrease. 
D)  There is no way to judge before implementation how many workers will be needed. 
E)  Many of the workers now performing the jobs will be unable to perform the new automated jobs and will be fired. 
A)  In the long run, automation will create more jobs than are lost because of it. 
B)  The majority of workers will lose their jobs when automation is used. 
C)  More employees will be needed immediately after automation is implemented, but eventually the number required will decrease. 
D)  There is no way to judge before implementation how many workers will be needed. 
E)  Many of the workers now performing the jobs will be unable to perform the new automated jobs and will be fired.

Question 5

Operations management can BEST be used to improve speed by

Accepted Answer

A)  maximizing the number of approvals needed so that mistakes are caught beforehand, then moving ahead at full speed. 
B)  using individual work assignments because of the clear accountability that results. 
C)  starting from scratch, which usually enhances speed more than modifying current systems. 
D)  rigidly adhering to schedules. 
E)  eliminating elements of the organization culture that have been ineffective. 
A)  maximizing the number of approvals needed so that mistakes are caught beforehand, then moving ahead at full speed. 
B)  using individual work assignments because of the clear accountability that results. 
C)  starting from scratch, which usually enhances speed more than modifying current systems. 
D)  rigidly adhering to schedules. 
E)  eliminating elements of the organization culture that have been ineffective.

Question 6

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Accepted Answer

A)  The two are inversely related. 
B)  There is a direct, positive relationship between the two. 
C)  There is no specific relationship between the two. 
D)  Productivity causes quality. 
E)  Quality causes productivity. 
A)  The two are inversely related. 
B)  There is a direct, positive relationship between the two. 
C)  There is no specific relationship between the two. 
D)  Productivity causes quality. 
E)  Quality causes productivity.

Question 7

Statistical quality control is

Accepted Answer

A)  a computerized quality control monitoring service. 
B)  a team approach to quality control. 
C)  useful only in determining completed items to reject. 
D)  most useful in service organizations. 
E)  a set of specific statistical techniques used to monitor quality control. 
A)  a computerized quality control monitoring service. 
B)  a team approach to quality control. 
C)  useful only in determining completed items to reject. 
D)  most useful in service organizations. 
E)  a set of specific statistical techniques used to monitor quality control.

Question 8

____________________ creates form utility.

Accepted Answer

The answer of ____________________ creates form utility....

Question 9

Organizational strategies and operations management affect each other directly.

Accepted Answer

A) True 
 B)False

Question 10

Unmanned aircraft are increasingly sent into combat instead of piloted aircraft. This is an example of

Accepted Answer

A)  CAD. 
B)  CAM. 
C)  FMS. 
D)  robotics. 
E)  JOT. 
A)  CAD. 
B)  CAM. 
C)  FMS. 
D)  robotics. 
E)  JOT.

Question 11

Match between columns
                        Premises: When you call the front desk for another pillow, the response is prompt
You feel you get your money's worth
Escape Hybrid was recently named truck of the year.
The hotel is safe, clean, and comfortable
The complimentary breakfast tastes good
There is a federal tax credit of up to $2,600.
The staff is very friendly and helpful
The hotel room feels new even though it is five years old
It comes with a 5-year, 50,000 mile warranty on the safety restraint system.
You have a good relationship with the service department of a Ford dealership.
The hotel has a pool
The back of the door shows the emergency exit route
Customer service is consistent
It comes with remote keyless entry, like most new cars.
The rear seat has a 60/40 split.
It is outfitted with a six-disc CD changer and MP3 player.
EPA estimates it will get 36 mpg city and 31 mpg highway.
You can hear the guests in other rooms
It looks great and you feel good driving a more environmentally friendly vehicle.

Accepted Answer

The Answer of Perceived quality and Durability and Features and is...

Question 12

____ sampling is a type of statistical quality control that involves testing products as they are being made.

Accepted Answer

A)  Total factor 
B)  Acceptance 
C)  In-process 
D)  Conformance 
E)  Component 
A)  Total factor 
B)  Acceptance 
C)  In-process 
D)  Conformance 
E)  Component

Question 13

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

Accepted Answer

The answer of Inventory systems in which materials arrive only...

Question 14

The ____________________ decision involves choosing the amount of products, services, or both that can be produced by the organization.

Accepted Answer

The answer of The ____________________ decision involves choosing the amount...

Question 15

The production manager has just received a large block of orders for products not manufactured yet; however, he is not concerned. Which of the following items can you safely assume this production manager uses?

Accepted Answer

A)  Robotics 
B)  Computer-aided design 
C)  Process layouts 
D)  Computer-aided manufacturing 
E)  Product layouts 
A)  Robotics 
B)  Computer-aided design 
C)  Process layouts 
D)  Computer-aided manufacturing 
E)  Product layouts

Question 16

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

Accepted Answer

The answer of ____________________ is the set of processes and...

Question 17

____ is the total set of managerial activities that an organization uses to create its products or services.

Accepted Answer

A)  Management 
B)  Managerial effectiveness 
C)  Operations management 
D)  A transformation system 
E)  Scientific management 
A)  Management 
B)  Managerial effectiveness 
C)  Operations management 
D)  A transformation system 
E)  Scientific management

Question 18

Which of the following statements about the relationship between operations management and utility is TRUE?

Accepted Answer

A)  All operations management provides utility of one type or another. 
B)  Only operations management in the manufacturing sector can truly be said to provide utility. 
C)  Only operations management in the service sector provides utility because it is where product and consumer meet. 
D)  Operations management creates the same kind of utility regardless of the sector of the economy involved. 
E)  There is no demonstrable relationship between operations management and utility. 
A)  All operations management provides utility of one type or another. 
B)  Only operations management in the manufacturing sector can truly be said to provide utility. 
C)  Only operations management in the service sector provides utility because it is where product and consumer meet. 
D)  Operations management creates the same kind of utility regardless of the sector of the economy involved. 
E)  There is no demonstrable relationship between operations management and utility.

Question 19

Shopping malls bring together the customer and the product. They create ____________________ utility.

Accepted Answer

The answer of Shopping malls bring together the customer and...

Question 20

List and briefly describe the four kinds of inventory discussed in the text, the purpose of each kind, and the main type of control used for each type.

Accepted Answer

The four kinds of inventory discussed in

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

Wal-Mart replaced some checkout lanes with self-checkout systems. Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

According to the text, the major problem associated with total factor productivity is that

Which of the following statements about the effects of automation on employees is TRUE?

Operations management can BEST be used to improve speed by

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Statistical quality control is

____________________ creates form utility.

Organizational strategies and operations management affect each other directly.

Unmanned aircraft are increasingly sent into combat instead of piloted aircraft. This is an example of

____ sampling is a type of statistical quality control that involves testing products as they are being made.

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

The ____________________ decision involves choosing the amount of products, services, or both that can be produced by the organization.

The production manager has just received a large block of orders for products not manufactured yet; however, he is not concerned. Which of the following items can you safely assume this production manager uses?

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

____ is the total set of managerial activities that an organization uses to create its products or services.

Which of the following statements about the relationship between operations management and utility is TRUE?

Shopping malls bring together the customer and the product. They create ____________________ utility.

List and briefly describe the four kinds of inventory discussed in the text, the purpose of each kind, and the main type of control used for each type.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters

Exam 20: Managing Operations, Quality and Productivity

Which of the following factors is NOT a consideration when determining the capacity utilization required in an operations system?

Wal-Mart replaced some checkout lanes with self-checkout systems. Customers with full carts waiting in line for full checkout may complain that ____ is not a dimension of quality that is a priority for Wal-Mart.

According to the text, the major problem associated with total factor productivity is that

Which of the following statements about the effects of automation on employees is TRUE?

Operations management can BEST be used to improve speed by

Which of the following statements concerning the relationship between productivity and quality is TRUE?

Statistical quality control is

____________________ creates form utility.

Organizational strategies and operations management affect each other directly.

Unmanned aircraft are increasingly sent into combat instead of piloted aircraft. This is an example of

____ sampling is a type of statistical quality control that involves testing products as they are being made.

Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called ____________________ systems.

The ____________________ decision involves choosing the amount of products, services, or both that can be produced by the organization.

The production manager has just received a large block of orders for products not manufactured yet; however, he is not concerned. Which of the following items can you safely assume this production manager uses?

____________________ is the set of processes and systems used by organizations to convert resources into products and services.

____ is the total set of managerial activities that an organization uses to create its products or services.

Which of the following statements about the relationship between operations management and utility is TRUE?

Shopping malls bring together the customer and the product. They create ____________________ utility.

List and briefly describe the four kinds of inventory discussed in the text, the purpose of each kind, and the main type of control used for each type.

Managing and the Managers Job

Traditional and Contemporary Opportunitieschallenges

Understanding the Organizations Environment

Responding to the Ethical and Social Environment

Navigating the Global Environment

Basic Elements of Planning and Decision Making

Managing Strategy and Strategic Planning

Managing Decision Making and Problem Solving

Managing Start-Ups and New Ventures

Basic Elements of Organizing

Managing Organization Design

Managing Organization Change and Innovation

Managing Human Resources

Basic Elements of Individual and Interpersonal Behavior

Managing Employee Motivation and Performance

Managing Leadership and Influence Process

Managing Interpersonal Relations and Communication

Managing Work Groups and Teams

Basic Elements of Control

Filters