Question 1

Which three components are installed from the Cisco CRS Installer media? (Choose three.)

Accepted Answer

A)  iPlanet Web Server 
B)  Cisco CRS Engine 
C)  Cisco Recording 
D)  Cisco IP Telephony Windows 2000 Server OS 
E)  Cisco Unified CallManager
F) MS SQL Server 
A)  iPlanet Web Server 
B)  Cisco CRS Engine 
C)  Cisco Recording 
D)  Cisco IP Telephony Windows 2000 Server OS 
E)  Cisco Unified CallManager
F) MS SQL Server B,C,F

Question 2

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

Accepted Answer

A)  150 
B)  200 
C)  300 
D)  400 
A)  150 
B)  200 
C)  300 
D)  400 C

Question 3

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

Accepted Answer

A)  number of silent-monitoring and remote-monitoring sessions 
B)  bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment 
C)  number of historical reporting sessions 
D)  bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX 
E)  number of ASR and TTS ports
F) bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment 
A)  number of silent-monitoring and remote-monitoring sessions 
B)  bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment 
C)  number of historical reporting sessions 
D)  bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX 
E)  number of ASR and TTS ports
F) bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment B,D,F

Question 4

Select a statement about the Call Subflow step that is not true.

Accepted Answer

A)  A subflow can access all variables in the calling script. 
B)  When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow. 
C)  After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow. 
D)  The same subflow can be invoked from different scripts. 
A)  A subflow can access all variables in the calling script. 
B)  When the Call Subflow step executes, you can transfer values of variables from the calling flow to the subflow. 
C)  After the Call Subflow step executes, you can transfer values of variables from the subflow to the calling flow. 
D)  The same subflow can be invoked from different scripts.

Question 5

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

Accepted Answer

A)  in the Cisco Supervisor Desktop 
B)  in CSQ configuration on Application Administration 
C)  in workflow groups on Cisco Desktop Work Flow Administrator 
D)  in resource configuration on Application Administration 
A)  in the Cisco Supervisor Desktop 
B)  in CSQ configuration on Application Administration 
C)  in workflow groups on Cisco Desktop Work Flow Administrator 
D)  in resource configuration on Application Administration

Question 6

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

Accepted Answer

A)  create a trigger 
B)  upload script to repository 
C)  restart the Cisco Unified CCX Engine 
D)  specify the maximum number of sessions 
E)  configure default session timeout 
A)  create a trigger 
B)  upload script to repository 
C)  restart the Cisco Unified CCX Engine 
D)  specify the maximum number of sessions 
E)  configure default session timeout

Question 7

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

Accepted Answer

A)  DNS server 
B)  NTP server 
C)  SMTP server 
D)  CUCM server 
A)  DNS server 
B)  NTP server 
C)  SMTP server 
D)  CUCM server

Question 8

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

Accepted Answer

A)  Take no action, because a supervisor cannot monitor more than one team. 
B)  Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams. 
C)  Assign the supervisor as primary supervisor for all the relevant teams. 
D)  Add the supervisor as a member of all the relevant teams. 
A)  Take no action, because a supervisor cannot monitor more than one team. 
B)  Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams. 
C)  Assign the supervisor as primary supervisor for all the relevant teams. 
D)  Add the supervisor as a member of all the relevant teams.

Question 9

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

Accepted Answer

A)  the system page on Cisco Unified Contact Center Express Administration 
B)  Cisco Desktop Administration 
C)  Control Center on Cisco Unified Contact Center Express Service ability 
D)  Cisco Unified Communications Operating System Administration 
A)  the system page on Cisco Unified Contact Center Express Administration 
B)  Cisco Desktop Administration 
C)  Control Center on Cisco Unified Contact Center Express Service ability 
D)  Cisco Unified Communications Operating System Administration

Question 10

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

Accepted Answer

A)  2 ms 
B)  10 ms 
C)  50 ms 
D)  80 ms 
A)  2 ms 
B)  10 ms 
C)  50 ms 
D)  80 ms

Question 11

Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)

Accepted Answer

A)  Phone1 is the only mandatory field. 
B)  Up to three custom fields can be added. 
C)  List filtering for "Do Not Call" is unsupported. 
D)  When records have matching phone numbers, only one record is created. 
E)  Imports can be automatically executed on a weekly basis. 
A)  Phone1 is the only mandatory field. 
B)  Up to three custom fields can be added. 
C)  List filtering for "Do Not Call" is unsupported. 
D)  When records have matching phone numbers, only one record is created. 
E)  Imports can be automatically executed on a weekly basis.

Question 12

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?

Accepted Answer

A)  50 
B)  70 
C)  120 
D)  190 
A)  50 
B)  70 
C)  120 
D)  190

Question 13

What information from the first node is used as the secret key during second node installation?

Accepted Answer

A)  administrator password 
B)  application user password 
C)  security password 
D)  IP address 
A)  administrator password 
B)  application user password 
C)  security password 
D)  IP address

Question 14

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

Accepted Answer

A)  Internet 
B)  demilitarized zone 
C)  corporate network 
D)  wherever the Cisco Unified CCX server is deployed 
A)  Internet 
B)  demilitarized zone 
C)  corporate network 
D)  wherever the Cisco Unified CCX server is deployed

Question 15

Why are CSQs associated to the team definition?

Accepted Answer

A)  It allows agents to be a part of the CSQ. 
B)  It allows the associated supervisors to make modifications to the CSQ. 
C)  It designates which CSQ information to display on the supervisor desktop. 
D)  It is informational and is used for historical reporting only. 
A)  It allows agents to be a part of the CSQ. 
B)  It allows the associated supervisors to make modifications to the CSQ. 
C)  It designates which CSQ information to display on the supervisor desktop. 
D)  It is informational and is used for historical reporting only.

Question 16

Which statement is true about the default script field when adding an application?

Accepted Answer

A)  When a caller does not enter a choice in a Menu step, it will execute the default script. 
B)  Any problems running the configured script will cause the default script to be executed. 
C)  When the caller enters a digit in the Menu step that is not defined, the default script will be executed. 
D)  When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed. 
A)  When a caller does not enter a choice in a Menu step, it will execute the default script. 
B)  Any problems running the configured script will cause the default script to be executed. 
C)  When the caller enters a digit in the Menu step that is not defined, the default script will be executed. 
D)  When the caller enters a digit that is not checked in the filter of the Get Digit String step, the default script will be executed.

Question 17

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

Accepted Answer

A)  50 
B)  150 
C)  300 
D)  400 
A)  50 
B)  150 
C)  300 
D)  400

Question 18

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

Accepted Answer

A)  Contact Service Queue 
B)  Skill Groups 
C)  Resource Groups 
D)  competence levels 
A)  Contact Service Queue 
B)  Skill Groups 
C)  Resource Groups 
D)  competence levels

Question 19

Which option can perform Call Progress Analysis in outbound IVR?

Accepted Answer

A)  gateway 
B)  Unified CM transcoder 
C)  Automatic Speech Recognition server 
D)  agent (voice) 
A)  gateway 
B)  Unified CM transcoder 
C)  Automatic Speech Recognition server 
D)  agent (voice)

Question 20

In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

Accepted Answer

A)  The variable can be used to pass data to and from subflows. 
B)  The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration. 
C)  The value for that variable is defined by the calling application. 
D)  The variable can be used in conditional steps. 
E)  The variable can be used to pass data to and from VoiceXML applications. 
A)  The variable can be used to pass data to and from subflows. 
B)  The value for that variable can be supplied through the Application Management menu in Cisco Unified CCX Administration. 
C)  The value for that variable is defined by the calling application. 
D)  The variable can be used in conditional steps. 
E)  The variable can be used to pass data to and from VoiceXML applications.

Exam 45: Cisco Meraki Solutions Specialist

Which three components are installed from the Cisco CRS Installer media? (Choose three.)

What is the maximum number of CTI ports that can be supported by a Cisco Unified Contact Center Express Standard deployment?

Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)

Select a statement about the Call Subflow step that is not true.

In Cisco Unified Contact Center Express, where is wrap-up data enabled?

Which three tasks are required to deploy a Cisco Unified Contact Center Express application? (Choose three.)

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

Where can you start, stop, and restart Cisco Unified Contact Center Express services?

What is the maximum round-trip time between Cisco Unified Contact Center Express servers in a WAN deployment?

Which three statements describe the importing of contacts into a Cisco Unified Contact Center Express campaign? (Choose three.)

A Cisco Unified CCX deployment is licensed for 120 agent seats, out of which 70 agents log in as chat agents via an independent browser. How many agents will be able to service voice calls via Cisco Agent Desktop in this scenario?

What information from the first node is used as the secret key during second node installation?

In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

Why are CSQs associated to the team definition?

Which statement is true about the default script field when adding an application?

What is the maximum number of agents that can be supported by Cisco Unified Contact Center Express when deployed with Cisco Unified Communications Manager?

Which configuration object can have skills assigned to it in Cisco Unified Contact Center Express?

Which option can perform Call Progress Analysis in outbound IVR?

In Cisco Unified Contact Center Express, when a variable in the application editor is defined as a parameter, which statement is true?

Supporting Cisco Data Center System Devices (DCTECH)

Cisco Certified Technician Routing & Switching (RSTECH)

Understanding Cisco Cybersecurity Operations Fundamentals (CBROPS)

Cisco Certified Network Associate (CCNA)

Managing Industrial Networks with Cisco Networking Technologies (IMINS)

DevNet Associate (DEVASC)

Conducting Forensic Analysis and Incident Response Using Cisco CyberOps Technologies (CBRFIR)

Implementing Cisco Enterprise Advanced Routing and Services (ENARSI)

Implementing Cisco SD-WAN Solutions (ENSDWI)

Designing Cisco Enterprise Networks (ENSLD)

Designing Cisco Enterprise Wireless Networks (300-425 ENWLSD)

Implementing Cisco Enterprise Wireless Networks (300-430 ENWLSI)

Automating Cisco Enterprise Solutions (ENAUTO)

Implementing Cisco Service Provider Advanced Routing Solutions (SPRI)

Implementing Cisco Service Provider VPN Services (SPVI)

Designing Cisco Data Center Infrastructure (DCID)

Troubleshooting Cisco Data Center Infrastructure (DCIT)

Implementing Cisco Application Centric Infrastructure (DCACI)

Configuring Cisco MDS 9000 Series Switches (DCSAN)

Implementing Cisco Application Centric Infrastructure - Advanced

Automating Cisco Data Center Solutions (DCAUTO)

Securing Networks with Cisco Firepower (300-710 SNCF)

Implementing and Configuring Cisco Identity Services Engine (300-715 SISE)

Securing Email with Cisco Email Security Appliance (300-720 SESA)

Securing the Web with Cisco Web Security Appliance (300-725 SWSA)

Implementing Secure Solutions with Virtual Private Networks (SVPN 300-730)

Automating Cisco Security Solutions (SAUTO)

Implementing Cisco Collaboration Applications (CLICA)

Implementing Cisco Advanced Call Control and Mobility Services (CLASSM)

Implementing Cisco Collaboration Cloud and Edge Solutions

Implementing Cisco Collaboration Conferencing

Automating Cisco Collaboration Solutions (CLAUTO)

Implementing DevOps Solutions and Practices using Cisco Platforms (DEVOPS)

Developing Solutions Using Cisco IoT and Edge Platforms (DEVIOT)

Developing Applications for Cisco Webex and Webex Devices (DEVWBX)

Performing CyberOps Using Core Security Technologies (CBRCOR)

Implementing Cisco Enterprise Network Core Technologies (ENCOR)

Implementing and Operating Cisco Service Provider Network Core Technologies (SPCOR)

Implementing and Operating Cisco Data Center Core Technologies (DCCOR)

Implementing and Operating Cisco Security Core Technologies

Implementing Cisco Collaboration Core Technologies (CLCOR)

Developing Applications using Cisco Core Platforms and APIs (DEVCOR)

CCDE Design Written

Deploying Cisco Unified Contact Center Express

Securing Cisco Networks with Sourcefire FireAMP Endpoints

Designing Cisco Unified Contact Center Enterprise (UCCED)

Implementing and Supporting Cisco Unified Contact Center Enterprise (UCCEIS)

Cisco Collaboration SaaS Authorization Exam

Cisco Security Architecture for System Engineers

Adopting The Cisco Business Architecture Approach (DTBAA)

Cisco Customer Success Manager (CSM)

Mastering The Cisco Business Architecture Discipline (DTBAD)

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