Exam 1: Introduction to Organizational Behavior

Value-creation activities such as marketing or manufacturing cannot be outsourced to a low-cost specialist company.

Organizing involves grouping workers into groups, teams, or departments according to the kinds of tasks they perform.

Information technology (IT) includes computer and communication hardware and software, but it does not include human skills.

Workforce diversity presents three challenges for employees and their managers: fairness and justice, decision making and performance, and flexibility.

Diversity is the result of differences in age, gender, race, ethnicity, religion, sexual orientation, socioeconomic background, and capabilities or disabilities.

As computers have proliferated into the workplace, employees are spending more time on routine work tasks.

Darlene has just been hired by a major corporation to ensure that the corporation's use of IT fosters creativity and innovation amongst employees. What question should Darlene ask to ensure that IT fulfills this objective?

When Ford and General Motors acquired the design skills of Italian companies like Ferrari and Lamborghini, they were engaged in global learning.

Global learning cannot be used to expedite global crisis management.

Organizational learning occurs when employees manage ________ to achieve a better fit between the organization and its environment.

An understanding of which of the following would help sales clerks at a department store understand the positive consequences of working hard to be courteous and agreeable to each other and to customers?

The managerial role of a ________ is BEST described as giving direct command and orders to subordinates.

Which of the following is NOT a reason that the diversity of the U.S. workforce is increasing rapidly?

An organization's social responsibility consists of its obligations and duty toward people or groups outside the organization that are directly affected by its actions.

When Ford and General Motors acquired the design skills of Ferrari and Lamborghini, foreign car companies, they were engaged in ________.

Which of the following companies would be MOST LIKELY to encounter different social values, beliefs, and attitudes?

A U.S. company is setting up offices in a new country. The owner wants to make sure all procedures are done exactly the same as in the U.S. As a person who studied organizational behavior, you are MOST LIKELY to feel ________ because ________.

The relationship between employers and employees has not been affected by the increasing tendency of companies to lay off hard-working, loyal employees.

The study of organizational behavior provides a set of tools that help ________.

Which of the following is NOT a major challenge of conducting business internationally?