Exam 18: Organization Change and Development

Many managers have altered their management styles in an effort to motivate minority and female employees MOST LIKELY as a result of ever changing ________ characteristics of the work force.

A mechanistic structure develops as an organization grows and is a principal source of inertia, especially in large organizations.

An owner knows that his organization can save a lot of money and produce a better product if specific changes are made. He knows that the employees will not partake in the change themselves. He would have the MOST success if he implemented ________.

Like a doctor, managers have to distinguish between symptoms and causes during the diagnosis stage of action research.

In action research, the recognition of the need for change arises because someone in the organization ________.

Top-down change is a gradual process.

A ________ is any activity that is vital to quickly delivering goods or services to customers or that promotes high quality or low cost.

An organization went through a huge restructuring, and there were massive layoffs. Employees that were not laid off are working with employees they have never met before. At this time, the BEST technique for the organization to use in order to improve worker interactions is ________.

A business process is any activity that promotes the quick delivery of goods and services to customers or a process that promotes high quality or low costs.

Socio-technical systems theory and total quality management are examples of ________.

A new supermarket is opening next to an older supermarket. While the older supermarket has been in the community for fifty years, the new supermarket has much more room and can therefore carry far more products than the older one. With what force of change will the older store MOST LIKELY have to deal?

People tend to welcome change and the new opportunities it brings.

What is organization change and what are the forces for change?

Smaller organizations do not have to worry about the effects of global, economic, and political forces on their activities.

Research suggests that one of the main reasons for some organizations' inability to change is organizational inertia.

________ is an ongoing and constant effort by all of an organization's functions to find new ways to improve the quality of its goods and services.

Types of change can be classified as either incremental or drastic.

Describe the five steps in action research, explaining what each step requires.

Which of the following is not an OD technique that can be used to manage change within a group or between groups?

According to total quality management, ________ often originates at crossover points or handoffs; that is, when people turn over the work they are doing to people in different functions.